THEA MURRAY
Bishop's Stortford,Hertfordshire
Summary
Analytical and detail-oriented professional currently working at the University of Cambridge, with experience in process improvement, stakeholder collaboration, and user-focused system design.
Independently designed and deployed a web-based tool used in a live operational environment, reducing administrative workload by approximately 61% and improving consistency.
Developing skills in SQL, Excel, and data visualisation, with a strong interest in using data to inform decisions, optimise processes, and improve user outcomes.
Overview
2027
2027
years of professional experience
Work history
Group Coordinator & Art Instructor
Barracudas Activity Camp
- Led activities for children and young people, ensuring safety, engagement and positive group participation.
Assistant Disability Adviser
University of Cambridge
Cambridge
2024.04 - Current
- Managed a caseload of students, analysing complex needs and coordinating tailored support solutions
- Collaborated with stakeholders across departments to implement process improvements
- Independently designed and developed a web-based application to streamline the creation of Student Support Documents, improving consistency and reducing the time required to prepare support documentation by 61%.
- Maintain accurate case records and student data in accordance with confidentiality and data protection requirements.
- Contribute to case discussions with Disability Advisers to determine appropriate support recommendations for complex student cases.
- Identified inefficiencies in existing processes and introduced scalable solutions
- Produced structured documentation requiring high attention to detail and consistency
- Identified trends in data to help inform decision-making processes.
- Managed confidential databases, ensured secure handling of sensitive information.
- Collaborated cross-functionally to meet project deadlines, delivered consistent results.
Receptionist
University of Cambridge
Cambridge
2022.10 - 2024.04
- Managed administrative systems and improved internal communication processes
- Managed facilities and shared departmental spaces, liaising with Facilities Management and contractors to resolve issues and maintain a safe working environment..
- Managed the HSPS Faculty PhD study spaces, overseeing desk allocation and hot-desk use across four departments and liaising with Heads of Department, Faculty leadership and student representatives.
- Supported departmental events, teaching administration and HR processes including staff inductions and record management.
- Collaborated with IT department to ensure seamless data integration across systems.
- Utilised Excel for efficient manipulation and analysis of large datasets resulting in quick turnaround times on tasks.
- Refined existing databases by removing outdated records ensuring up-to-date information availability for analysis purposes.
Special Education Teacher Assistant
Hays Education
Cardiff
2021.09 - 2022.07
- Supported students with a range of learning differences including ADHD, ASD and ADD to access the curriculum and develop independence.
- Employed special educational strategies and techniques during instruction to improve development of sensory and perceptual motor skills, language, cognition, and memory.
- Delivered targeted 1:1 and small-group support to reinforce learning, build confidence and address individual learning needs.
- Analysed individual learning needs and adapted approaches accordingly
- Communicated effectively with teaching staff, parents and external professionals to ensure consistent support for students.
Student Representative
Cardiff University
Cardiff
2018.10 - 2021.07
- Represented student interests in departmental meetings, raising issues relating to teaching, student wellbeing and accessibility.
Student Ambassador
Cardiff University
Cardiff
2018.12 - 2021.04
- Supported open days and outreach events, providing guidance to prospective students and families about university life and admissions.
Medical Receptionist
South Street Surgery
Bishop's Stortford, Hertfordshire
2016.05 - 2017.09
- Provided front-line reception services, managing patient enquiries, appointments and confidential medical records.
- Protected patient confidentiality with strict adherence to data protection regulations.
Education
BA (hons) - Religious Studies and Philosophy
Cardiff University
Cardiff, WalesSkills
- SQL proficiency
- Excel and Google Sheets
- JavaScript, HTML, and CSS
- Web analytics
- Data visualization (Tableau and Power BI)
- Git and GitHub
- Stakeholder collaboration
- Service improvement strategies
- Needs assessment
- Conflict resolution
- Data confidentiality and protection
- Disability support knowledge
- Sensitive situation response
- Recordkeeping proficiency
Projects
Student Support Document Builder
(Used by University of Cambridge's Accessibility & Disability Resource Centre)
- Designed and developed a web-based application to automate the creation of student support documentation
- Reduced document preparation time by approximately 61%, improving team efficiency and consistency
- Implemented logic to prevent duplication and ensure structured, accurate outputs
- Focused on accessibility and usability, improving workflow for non-technical users
- Deployed live and adopted into daily operational use
Ecommerce Website & Analytics Project (in progress)
- Developing a fully functional ecommerce website using WordPress
- Implementing user tracking via Google Analytics to monitor behaviour and conversion
- Analysing user journeys to identify drop-off points and optimise checkout flow
- Evaluating product performance and traffic sources to inform business decisions
Timeline
Assistant Disability Adviser
University of Cambridge
2024.04 - Current
Receptionist
University of Cambridge
2022.10 - 2024.04
Special Education Teacher Assistant
Hays Education
2021.09 - 2022.07
Student Ambassador
Cardiff University
2018.12 - 2021.04
Student Representative
Cardiff University
2018.10 - 2021.07
Medical Receptionist
South Street Surgery
2016.05 - 2017.09
Group Coordinator & Art Instructor
Barracudas Activity Camp
BA (hons) - Religious Studies and Philosophy
Cardiff University