Thea Mezzone
Hemel Hempstead,Hertfordshire
Summary
Detail-oriented professional with strong communication skills and a proven ability to manage time effectively. Demonstrates a professional and friendly client-facing manner, excelling in both teamwork and independent work environments. Proficient in Microsoft Office Suite, providing comprehensive administrative support and handling general office tasks efficiently. Career goals include leveraging organisational skills to enhance operational efficiency in dynamic settings.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Supervisor
Starbucks
2022.12 - 2026.03
- Supervise day-to-day operations in a busy customer-facing environment
- Support team members during busy periods and help maintain smooth service
- Deal with customer queries professionally and calmly
- Balance multiple responsibilities while maintaining high standards
Shift Leader
Caffè Nero
2024.09 - 2025.06
- Led shifts and supported the smooth running of the store
- Worked efficiently under pressure in a fast-paced environment
- Supported colleagues and maintained strong customer service standards
- Developed confidence in organisation, teamwork, and responsibility
Receptionist
Gym
2022.09 - 2022.11
- Acted as a first point of contact for members and visitors
- Handled front desk duties, bookings, and general enquiries
- Developed confidence in administration and professional communication
Casual Waitress
The Grove, Watford
2022.07 - 2022.07
- Worked in a professional hospitality environment
- Delivered a high standard of customer service
- Worked effectively as part of a team
Casual Food & Beverage Assistant
Shendish Manor
2022.06 - 2022.06
- Supported food and beverage service in a busy environment
- Built strong teamwork and time management skills
Education
LLB - Law
Oxford Brookes University
2024.09 - 9 2027
A-levels - Biology, Chemistry, Sociology
Berkhamsted Sixth Form
GCSEs -
Berkhamsted School
Skills
- Strong communication skills
- Good organisation and time management
- Professional and friendly client-facing manner
- Able to work well under pressure
- Strong attention to detail
- Teamwork and independent working
- Administrative support and general office tasks
- Microsoft Office: Word, Excel, PowerPoint, Outlook
Certification
- Qualified Lash Technician
- Hybrid and Classic lash qualification achieved December 2020
- Passed driving test — April 2022
- Completed Springpod online work experience in Dentistry — April 2022
- Completed InvestIN apprenticeship in Medicine — September 2020
- Completed InvestIN Psychology internship — August 2020
- Duke of Edinburgh Bronze Award
- EPQ
- Piano Grade 1
- LAMDA Grade 3
Languages
English — Native
Russian — intermediate
Spanish — Intermediate
Timeline
Shift Leader
Caffè Nero
2024.09 - 2025.06
LLB - Law
Oxford Brookes University
2024.09 - 9 2027
Supervisor
Starbucks
2022.12 - 2026.03
Receptionist
Gym
2022.09 - 2022.11
Casual Waitress
The Grove, Watford
2022.07 - 2022.07
Casual Food & Beverage Assistant
Shendish Manor
2022.06 - 2022.06
A-levels - Biology, Chemistry, Sociology
Berkhamsted Sixth Form
GCSEs -
Berkhamsted School