Thatuka Kamalakumar

Organised clinic lists and scheduled appointments, ensuring thorough preparation in advance.
Communicated with patients regarding appointments and changes, delivering clear, compassionate support.
Liaised with clinical staff to facilitate efficient clinic operations and flow.
Welcomed patients and managed check-ins and check-outs during clinics, assisting staff as required.
Updated patient records and appointment outcomes promptly, adhering to confidentiality policies.
Efficiently managed last-minute cancellations and rescheduling to maintain positive patient experiences.
Addressed patient concerns calmly while ensuring compliance with data protection standards.
Collaborated with team members to develop quick solutions for unexpected clinic changes.

Balanced daily cash flow effectively, confirming accuracy at end of each shift.
Managed customer transactions across various payment methods, ensuring speedy processing.
Performed daily reconciliations to match transaction records with available cash.
Supervised staff operations to optimise efficiency during all shifts.
Maintained inventory control by monitoring supplies and initiating orders when necessary.
Handled customer complaints swiftly to preserve service quality and satisfaction levels.
Enforced rigorous health and safety standards to guarantee a clean working environment.
Compiled comprehensive shift reports detailing cash activities for management assessment.

Directed patients in accessing appropriate services, ensuring effective support throughout.
Provided general assistance to Practice team while maintaining a positive image for visitors.
Answered telephone inquiries promptly, addressing requests courteously and maintaining confidentiality.
Managed appointments using Emis clinic system, including bookings, cancellations, and amendments.
Maintained tidiness of reception area and ensured availability of forms and patient information.
Processed incoming post and directed it to relevant teams efficiently.
Handled emails professionally, ensuring timely responses.
Scanned, uploaded, and filed letters into computerised records systematically.

Managed all cash transactions, ensuring accurate records and daily reconciliations.
Processed invoices, payments, and receipts to maintain up-to-date accounts.
Assisted in preparing financial statements, budgets, and reports for decision-making support.
Maintained accurate financial records through meticulous data entry of transactions.
Conducted regular bank reconciliations to align company records with bank statements.
Executed payroll processes, including wage calculations, compliance, and record maintenance.
Supported internal and external audits by providing documentation and clarifications.
Organised filing systems for efficient document retrieval and workflow enhancement.