Tharusanth Ragudhas

• Oversaw operational budgeting and forecasting activities, improving financial performance.
• Optimised financial processes to increase efficiency.
• Resolved customer complaints promptly, fostering client loyalty and trust.
• Cultivated an environment of teamwork, leading to improved productivity.
• Developed marketing strategies in collaboration with the advertising team, boosting brand visibility.
• Reviewed performance data to identify opportunities for improvement.
• Handled administrative tasks such as record-keeping and reporting effectively.
• Established clear budgets with sound controls to keep business operating with optimum finances.
• Oversaw business staffing and training, building successful, customer-focused team.
• Upsold products and accessories to augment value of sales.
• Advertise New & Used car stock within 48 Hours timeframe
• Use of Enquirymax & CDK for Maximum Stock Control
• Used of Salesmaster, CAP HPI and Autotrader Portal

As a Business Manager at Chiswick MG, I successfully oversaw the day-to-day operations of the dealership, driving sales performance and enhancing customer satisfaction. I collaborated closely with the sales team to develop strategies that consistently met and exceeded sales targets, while also managing financial services, including financing, leasing, and insurance offerings. My role required strong leadership, meticulous attention to detail, and the ability to build lasting relationships with both customers and suppliers. I ensured a seamless customer experience from the initial inquiry through to the sale, providing expert advice and support to clients, while continuously improving operational efficiencies.

During my time at Chiswick MG, I effectively managed the used car stock control, maintaining a portfolio valued at £600,000. We consistently achieved an average of 27 used car units sold per month, demonstrating strong inventory management and sales performance. My ability to balance stock levels while driving sales contributed to the overall profitability and operational efficiency of the dealership.

I consistently sourced vehicles at competitive prices, ensuring optimal profit margins while maintaining high-quality standards for the dealership's inventory. These vehicles were purchased through BCA, Dealer Auction and all online only Platforms (Motorway & Carwow)

In Q1 2025, I successfully surpassed the OEM’s target, achieving 120% of the set goal, which resulted in the dealership qualifying for a substantial performance bonus. I had to ensure that all Demonstrators were within 3-6 Months old and ensure that all Service Courtesy cars are all within manufacture standards.

• Handled finance arrangements to expedite sales process.
• Negotiated deals to ensure mutually beneficial outcomes.
• Liaised with finance companies for smooth transaction processes.
• Conducted test drives, enhancing customers' buying experience.
• Demonstrated features of cars to promote benefits and value.
• Achieved customer satisfaction by providing exceptional service.
• Coordinated after-sales services, ensuring customer loyalty.
• Over see Finance and Insurance Penetration overall as Dealership against Group Targets
• Close Deals for Colleagues within Dealership and Group
• Oversaw inventory management for optimal stock levels.
• Managed showroom displays for an appealing environment.
• Built strong relationships with clients to boost repeat business.
• Stayed updated on latest industry trends to provide informed advice.

• Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
• Finalised sales administration accurately and promptly to meet company standards.
• Personalised customer service and tailored selling strategies to different customer types.
• Helped to set up showrooms and displays to Visitors
• Gained practical experience closing sales in face-to-face environment.
• Promoted vehicle sales using proven selling tactics and strategies.
• Met sales targets consistently to drive revenue increase.
• Engaged customers using up-to-date knowledge on product accessories, prices and key features.
• Provided post-sales services to offer follow-up support and collect customer feedback.
• Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
• Engaged prospective customers in natural conversation to build positive and trusted rapport.
• Identified customer needs and desires to proactively promote suitable vehicles and benefits.
• Sold new and used vehicles valued up to £40,000
• Priced part-exchange vehicles, negotiating profitable outcomes.
• Showcased and sold latest models, using updated knowledge to address customer queries.
• Specialist Automotive Finance Trained
• Symco Sales Fitness Trained
• 60% Penetration on Finance
• 40% Penetration on F&I Products
• Propose and Payout on Finance Database
• FCA Compliance Trained & Qualified
• Advocated company values throughout sales process to promote brand loyalty and customer satisfaction.
• Upsold products and accessories to augment value of sales.
• Boosted profitability by launching multiple marketing initiatives based on proven strategies.

• Safely operated and maneuvered 3.5 tonne vehicles in a variety of weather and traffic conditions
• Safely and efficiently maneuvered 3.5 tonne vehicles measuring up to 4 meters, completing without difficulty
• Carried out multi-drop deliveries across a 100 mile radius, completing within deadlines
• Closely monitored traffic reports using radios, promptly rerouting when delays occurred, updating relevant parties in case of delays
• Used manual lifting to transport items from vehicles into people's homes
• Operated, maneuvered and drove vehicles within safety guidelines, using best driving practices while following highway codes
• Reviewed orders before unloading and transporting into customer homes, ensuring goods matched customer order requests
• Completed all delivery jobs within allocated timeframes by planning most efficient routes
• Kept vehicle clean and within company's hygiene standards through regular internal and external cleaning
• Obtained signatures, took pictures and conducted other tasks to show proof of delivery, following company procedures
• Carried out safety inspections on vehicles before starting long journeys, including tyre pressure, oil, water and brake checks
• Handled customer concerns and escalated major issues to supervisor
• Maximised customer engagement and satisfaction by delivering excellent customer service
• Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.

• Gained a lot of experience as working at a warehouse with full PPE, Working under a lot of pressure in a fast pace environment
• I was responsible for picking up parcels and sorting them out in delivery order and as well as packing delivery in the right delivery box
• Developed further skills with working with new peers and staff
• Working as a team and helping one another
• Followed verbal and written directions with accuracy
• Regularly lifted and moved up to 100g to 10 kilos, Operated handheld scanners to track merchandise throughout fulfillment process
• Accepted, processed, and filled orders quickly and accurately
• Operated hand trucks and pallet trucks to move materials
• Assembled and prepared cartons, crates, and containers to protect materials during shipment
• Moved packages using hand tools to prepare for Delivery
• Volunteered for additional hours and shifts during peak periods to meet tight
• Delivery deadlines
• Marked and labeled containers with accurate shipping information to prevent delays
• Reviewed packing slips and other documentation to properly box requested items for shipment
• Verified all items were matched to sales checks correctly for packing and shipment at the close of each day
• Loaded 25+ Vans Ready for Delivering
• Work in an extremely Fast Pace Environment
• Work Night Shifts from 10pm - 6am

• I worked closely with customers to make them food for their Required Needs
• Responsible for handling deliveries and assisting Customers
• Developed skills in Customer service, teamwork and time management
• Entrusted with addition Role such as Stock take and analysing Daily Clean
• Checks inside the Restaurant
• Assisted the kitchen with food preparations as requested, such as makingbasic orders and plating snacks
• Maintained outstanding customer satisfaction by delivering food and drinks ontime in high-pressure environments
• Discussed alternative selections with chef for guests with food allergies orgluten-free requests
• Used effective upselling techniques and promotions to increase customerinterest in additional products when taking orders
• Processed cash and card payments at the checkout, providing correct changefor cash purposes
• Interacted with Colleagues to Produce Faster Preparation Times
• Anticipatedand addressed guest service needs
• Checked in deliveries and signed off on products received
• Resolved problems promptly and escalated larger concerns to management
• Answered phones politely and promptly
• Complied with all health department regulations and rectified issuesimmediately
• Closed down kitchen after each shift and precisely followed closing checklistfor kitchen stations.

• I had worked at Amazon as a sortation associate for roughly a month
• I had worked at a warehouse will Full PPE
• I have a month of Experience working at a warehouse under a fast paceenvironment.

• Gained extra knowledge of Photography and Videographer
• Photographed special events, including weddings, parties, and schoolportraits
• Handled technical setup such as lighting for each shot
• Collaborated with clients to guarantee satisfaction with advertisements
• Answered customer queries in a polite and friendly manner, leading toincreased customer satisfaction
• Upsell Items to Customer in a Professional Manner
• Maintained smart, tidy appearance at all times, representing the store in aprofessional manner
• Interacted closely with Customers in a professional manner.