Tharsini JEYARAJAH
Ashford,Kent
Summary
A well-organized and detail-oriented professional with experience in sales, retail, and administration. With a strong background in Sales, Merchandising, and Commerce, I provide helpful and responsive customer service and manage daily operations smoothly. Fluent in French and Tamil, and with advanced English skills that I’m continuously improving. I’ve also started learning Spanish to expand my knowledge. Passionate about fitness and meditation, I’m always looking to learn new skills and improve in every area of my life. Motivated to grow, take on challenges, and make a meaningful impact in all aspects of life
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Co-Founder and Office Administrator
FRESHMARKOM
Ashford
03.2020 - Current
- Streamlined administrative operations to ensure smooth company management
- Worked closely with accountant for accurate financial reports and VAT filling
- Generated and sent invoices to clients, keeping financial reports up to date
- Verified payments through bank accounts and followed up clients on overdue payments
- Managed client communications, ensuring quick and effective responses
- Processed clients payments using Quickbooks, ensuring financial accuracy
Account Manager
GROUP TSA LTD
Swanscombe
03.2019 - 03.2020
- Managed all administrative tasks duties to ensure smooth office operations
- Handled client requests and follow-ups via phone and email in a timely, professionnaly manner
- Sent quotes and invoices to clients; matched payments upon receipt in Zoho
- Collaborated with accountants for accurate financial reporting date entry
- Processed purchase orders and customer orders efficiently
- Managed payment handling, shipping preparation, and document creation (shipping labels, customs forms)
- Scheduled pickups with carriers to ensure on time-deliveries
- Oversaw the full order cycle from request to final delivery
- Resolved customs or shipping issues proactively to avoid delays and maintain client satisfaction
Administrative assistant
DCC
Saint-Ouen, FRANCE
11.2016 - 01.2018
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
- Answered inbound customers call, responded to emails, greeted visitors, and provided information, directing inquiries to appropriate departments or individuals.
- Managed technicians' schedules for installations
- Maintained and systematically archived documents to ensure efficient organization and easy retrieval.
Sales assistant
Nicekoo
Paris, FRANCE
01.2008 - 01.2012
- Managed online product listings and sales through the company’s website.
- Responded to customer inquiries, offering expert product advice via email and phone
- Conducted targeted sales outreach to businesses, promoting products and services.
Call centre advisor (inbound call)
Acticall
Tarbes, FRANCE
07.2007 - 12.2008
- Delivered dedicated customer service for France Telecom services, including landline and broadband
- Managed contract activations and coordinated with technicians for installations
- Resolved customer issues quickly, ensuring satisfaction
- Helped customers set-up direct debit to make bill payment easier
- Used strong problem-solving and communication skills to assist customers with concerns or issues
- Handled customers questions, focusing on resolving them on the first call
- Explained product billing clearly to help customers understand their charges and payment options
- Promoted new services or products as per company directives during calls.
Education
NVQ Level 2 - beauty care
CNED
Paris, France 09.2014 - 07.2015
NVQ Level 3 - sales and retail
Vocational high school Reffye
Tarbes, France 09.2005 - 06.2007
NVQ Level 2 - Sales and Merchandising
Vocational high school Reffye
Tarbes, France 09.2003 - 06.2005
Skills
- Administrative & Financial Operations : Invoice generation, payment verification, financial reporting, document management and filling
- Quickbooks & Zoho : Payment processing, financial tracking, generating reports
- Client relations : Handling inbound customer inquiries, resolving issues, maintaining strong client relationships, and following up on overdue payments
- Sales & Business development : Online product listings, sales outreach, and providing product advice
- Logistics & Order Management : Order processing, supplier coordination, managing shipping & customs documentation and technician scheduling
- Software : Quickbooks, Zoho (Books & CRM), Dext, Microsoft (word, excel), Google workspace
- Languages : Tamil (Native), French (Native), English (Advanced, improving daily with courses), Spanish (beginner, currently learning)
Languages
Tamil
Native
French
Fluent
English
Advanced (C1)
Spanish
Beginner
Personal Information
- Date of birth : 19/12/1986
- Marital status: Married
- Settled Status (right to live and work in the UK permanently)
Timeline
Co-Founder and Office Administrator
FRESHMARKOM
03.2020 - Current
Account Manager
GROUP TSA LTD
03.2019 - 03.2020
Administrative assistant
DCC
11.2016 - 01.2018
NVQ Level 2 - beauty care
CNED
09.2014 - 07.2015
Sales assistant
Nicekoo
01.2008 - 01.2012
Call centre advisor (inbound call)
Acticall
07.2007 - 12.2008
NVQ Level 3 - sales and retail
Vocational high school Reffye
09.2005 - 06.2007
NVQ Level 2 - Sales and Merchandising
Vocational high school Reffye
09.2003 - 06.2005
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