Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Tharaphy Ngwe Soe

Milton Keynes,Buckinghamshire

Summary

Innovative problem-solver with knack for team leadership and customer service excellence. Skilled in inventory management and sales strategies, coupled with strong communication and organisational abilities. Ready to drive team performance and enhance satisfaction in the HR department as an HR Administrator role.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work history

Assistant Store Manager

Rituals
Milton Keynes, Buckinghamshire
06.2022 - 05.2025
  • Assisted in recruitment process to build a high-performing retail team.
  • Actively listened and advised customers on specific products to suit their requirements. Also, undertook training continuously to better advise customers. Relayed feedback on products to the Products team to improve on product quality and customer satisfaction.
  • Led and motivated team to provide outstanding customer service and achieved top ratings by mystery shoppers monthly
  • Proficient in detailed work such as checking store accounts and cashflow against sales figures. Also, in charge of checking store inventory and place order to warehouse for store to be well stocked, especially bestselling items to ensure customer satisfaction
  • Proficient use of Microsoft office – Word, Excel and Powerpoint
  • Managed multiple roles and responsibilities simultaneously – training new staff and obtain daily sales target on the same day
  • Well versed in working under pressure. Experience working during weekends and holiday seasons such as Christmas with high volume of sales yet still sustaining above satisfactory customer service
  • Proactive and provided customer centric solutions to any complaints by customer. For example, actively lodged customer complaints to Area manager to ensure the customer stayed happy with the brand despite product defect

Sales consultant

Next
Milton Keynes, Buckinghamshire
05.2016 - 01.2022
  • Achieved daily sales target by providing exceptional customer service i.e. attentive to each customer’s needs regardless of busy store
  • Assisted store window display to attract potential customers
  • Responsible for upkeep of store inventory

Education

Scottish Qualifications Certificate - Arts

George Heriot's School
Edinburgh
11.2008 - 04.2012

Skills

  • Detail oriented
  • Ability to balance multiple roles simultaneously
  • Proactive and undertake tasks with or without direction with customer satisfaction in mind
  • Team player and ensured fellow colleagues are well supported

Affiliations

  • Arts and craft, crochet and travelling

References

References available upon request.

Timeline

Assistant Store Manager

Rituals
06.2022 - 05.2025

Sales consultant

Next
05.2016 - 01.2022

Scottish Qualifications Certificate - Arts

George Heriot's School
11.2008 - 04.2012

Similar Profiles

Create profile
Tharaphy Ngwe Soe