Tharaphy Ngwe Soe
Milton Keynes,Buckinghamshire
Summary
Innovative problem-solver with knack for team leadership and customer service excellence. Skilled in inventory management and sales strategies, coupled with strong communication and organisational abilities. Ready to drive team performance and enhance satisfaction in the HR department as an HR Administrator role.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Assistant Store Manager
Rituals
Milton Keynes, Buckinghamshire
2022.06 - 2025.05
- Assisted in recruitment process to build a high-performing retail team.
- Actively listened and advised customers on specific products to suit their requirements. Also, undertook training continuously to better advise customers. Relayed feedback on products to the Products team to improve on product quality and customer satisfaction.
- Led and motivated team to provide outstanding customer service and achieved top ratings by mystery shoppers monthly
- Proficient in detailed work such as checking store accounts and cashflow against sales figures. Also, in charge of checking store inventory and place order to warehouse for store to be well stocked, especially bestselling items to ensure customer satisfaction
- Proficient use of Microsoft office – Word, Excel and Powerpoint
- Managed multiple roles and responsibilities simultaneously – training new staff and obtain daily sales target on the same day
- Well versed in working under pressure. Experience working during weekends and holiday seasons such as Christmas with high volume of sales yet still sustaining above satisfactory customer service
- Proactive and provided customer centric solutions to any complaints by customer. For example, actively lodged customer complaints to Area manager to ensure the customer stayed happy with the brand despite product defect
Sales consultant
Next
Milton Keynes, Buckinghamshire
2016.05 - 2022.01
- Achieved daily sales target by providing exceptional customer service i.e. attentive to each customer’s needs regardless of busy store
- Assisted store window display to attract potential customers
- Responsible for upkeep of store inventory
Education
Scottish Qualifications Certificate - Arts
George Heriot's School
Edinburgh 2008.11 - 2012.04
Skills
- Detail oriented
- Ability to balance multiple roles simultaneously
- Proactive and undertake tasks with or without direction with customer satisfaction in mind
- Team player and ensured fellow colleagues are well supported
Affiliations
- Arts and craft, crochet and travelling
References
References available upon request.
Timeline
Assistant Store Manager
Rituals
2022.06 - 2025.05
Sales consultant
Next
2016.05 - 2022.01
Scottish Qualifications Certificate - Arts
George Heriot's School
2008.11 - 2012.04