THARA TARFA
CUSTOMER ADVISOR
Leeds
Summary
Proven Business Service Manager with a track record of enhancing client base and minimizing risks. Excelled in risk management and customer relations, boosting employee retention by over 30%. Skilled in GDPR compliance and effective communication, adept at driving operational excellence and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor
Insolvency Service-Brook Street
11.2022 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Effectively handled a diverse range of customer inquiries related to the insolvency processes, bankruptcy proceedings, and debt relief options. Demonstrating a comprehensive understanding of relevant legislation and policies.
- Leveraged ISCIS and databases to document customer interactions, maintain accurate records, and facilitate efficient case management.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Human Resource Officer
Menagos International Limited
10.2018 - 09.2022
- Methodically conducted regular performance reviews thus leading to an increase in internal promotions and improved employee retention by over 30%.
- Keeping accurate and up-to-date records of employee earnings, deductions, taxes, and other financial information related to payroll.
- Coordinated employee placements and administrative details.
Business Service Manager
Unity Bank Plc
10.2016 - 09.2018
- I have retained and expanded my client base through exceptional service and cross-selling Bank products.
- Developed and executed risk management strategies, minimizing operational risks and ensuring a secure banking environment for customers and staffs.
- Stayed abreast of industry trends and implemented best practices, ensuring the bank's operations were in line with industry standards and regulations.
Education
Master of Science - Human Resource Management
Leeds Beckett University
Leeds, United Kingdom 04.2001 -
Bachelor of Science - Agriculture
Delta State University
Delta, Nigeria 04.2001 -
Skills
Risk Management
Data Governance
Complaint handling
Customer relations
Building rapport
Sales proficiency
Communication and Collaboration
Auditing and Assessment
GDPR Compliance
Problem-solving
Timeline
Customer Service Advisor
Insolvency Service-Brook Street
11.2022 - Current
Human Resource Officer
Menagos International Limited
10.2018 - 09.2022
Business Service Manager
Unity Bank Plc
10.2016 - 09.2018
Master of Science - Human Resource Management
Leeds Beckett University
04.2001 -
Bachelor of Science - Agriculture
Delta State University
04.2001 -
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