Thao Nguyen
London,London
Summary
Production Engineer with 6+ years' experience supporting low-latency distributed systems, trading infrastructure, and real-time production environments. Skilled in cloud infrastructure (AWS, Azure), automation, and reliability engineering. Proven track record in CI/CD delivery, observability, and incident response across global environments. Adept at designing resilient systems, eliminating manual toil, and improving platform stability through proactive monitoring and automation.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Senior Production Support Analyst
AllianceBernstein
London, London
09.2022 - Current
- Supported global trading and portfolio systems, collaborating with business and developer teams to minimise disruption.
- Provided L2 production support and escalations across Equities, Fixed Income, Multi-Asset, and FX platforms.
- Built Python/Bash automation scripts to reduce manual effort and improve operational efficiency.
- Analysed C++ application code paths, logs, and processing logic to identify performance issues and validate fixes.
DevOps Engineer
NS1
Hanoi
07.2021 - 09.2022
- Built low-latency DNS and traffic steering platforms supporting 30+ global PoPs with 99.9% uptime.
- Developed CI/CD pipelines using Jenkins, Azure DevOps, and GitHub Actions, reducing deployment time by 40%.
- Automated cloud infrastructure provisioning with Terraform and Ansible to improve scalability and efficiency.
- Monitored distributed systems using Grafana, Prometheus, and Splunk for proactive incident detection.
- Managed Anycast networking, DDoS mitigation, traffic balancing, and DNS failover (less 5s propagation) to optimise latency and resilience.
Web hosting admin
NashTech Limited
Hanoi
05.2018 - 07.2021
- Led on-premises to cloud migration, improving scalability, reliability, and efficiency of production environments.
- Built CI/CD pipelines and automation tools using C#, PowerShell, Bash, reducing deployment risk and manual effort.
- Resolved application and infrastructure issues to minimise downtime in production trading environments.
- Supported Equities and Fixed Income platforms (GO, LVTS, Portware, Minerva) powering real-time trading workflows where reliability and performance impacted operations.
Technical Support Engineer
Tek Experts
Hanoi
12.2015 - 05.2018
- Provided technical support for HPE automation products (Operations Orchestrator, CSA).
- Resolved complex incidents under strict SLAs, managing escalations and case documentation.
- Mentored junior engineers and improved troubleshooting practices.
Education
Hanoi University - Information technology
Hanoi University
Hanoi, Vietnam06.2016
Skills
- Languages: Python, Bash, PowerShell, C#
- Cloud: AWS, Azure
- Monitoring: Grafana, Prometheus, Splunk, Kibana
- Containers: Docker, Kubernetes (EKS, Helm)
- OS: Linux (Ubuntu, CentOS), Windows Server
- Databases: MSSQL, Oracle
- Infrastructure & Automation: Terraform, Ansible, Jenkins, GitHub Actions, Azure DevOps, CI/CD pipelines
Certification
- ITIL Foundation Certificate in IT Service Management (Itilv4), 2020
- Microsoft certified Microsoft Azure (AZ104), 2021
- Amazon Web Services Solutions Architect Associate (AWS C02), 2021
- Python (PCAP 31-03), 2020
Timeline
Senior Production Support Analyst
AllianceBernstein
09.2022 - Current
DevOps Engineer
NS1
07.2021 - 09.2022
Web hosting admin
NashTech Limited
05.2018 - 07.2021
Technical Support Engineer
Tek Experts
12.2015 - 05.2018
Hanoi University - Information technology
Hanoi University