Thanusika Sivanathan

Tills & Customer Service Excellence:

Successfully managed a high-volume till area, processing transactions accurately, including cash, card, and voucher payments, and ensuring strict adherence to currency handling protocols.

Consistently delivered exceptional customer service, professionally resolving inquiries and complaints to maintain a positive shopping experience.

Demonstrated versatility by also supporting key operational areas, including food preparation and quality control within the Hot Food and Bakery departments.

Food Preparation, Hygiene, and Quality Control:

Maintained high standards of food safety and hygiene in both Hot Food and Bakery departments, ensuring all items met strict quality and presentation guidelines before display.

Efficiently prepared, heated, and stocked a range of products, managing inventory rotation and minimizing waste. Effectively contributed to the positive visual merchandising of both areas to maximize sales appeal.

• Greeting and Assisting: Provide a courteous and professional reception service to patients, visitors, and clinic staff.
• Handling Enquiries: Answer the pharmacy telephone, deal with general and straightforward problems or enquiries, and direct complex medication-related queries to the Pharmacist or Pharmacy Technician.
• Receiving Prescriptions: Take in prescriptions, request forms, and other requests according to established procedures.
• Issuing Medication: Assist in the issuing and collection of completed prescriptions and dispensed medication to patients.
• Handling Payments: Collect prescription charges and check for exemption statuses in line with regulations.
• Cleanliness: Maintain standards of tidiness and cleanliness within the reception and dispensary areas.