THANUSHAN ANANTHAKUMAR
Wembley
Summary
A dedicated professional with extensive expertise in point of sale operation, retail operation understanding, and bookkeeping and accounting. Proficient in inventory software usage and effective teamwork, consistently achieving targets with a target-driven mindset. Adept at working under sustained pressure and organising property viewings, aiming to leverage skills for continued career growth in a dynamic environment.
Offering strong interpersonal and negotiation skills combined with background in customer service. Knowledgeable about property market trends and client relationship building. Ready to use and develop communication, problem-solving, and organisational skills in a retail management role.
Overview
5
5
years of professional experience
Work History
Lettings negotiator
Everstar Properties
Harrow, City of London
02.2024 - 12.2024
- Enhanced tenant satisfaction by conducting thorough property viewings.
- Managed inquiries from prospective tenants, increasing brand visibility.
- Assessed client needs carefully, offering suitable property options accordingly.
- Collaborated closely with maintenance team for prompt issue resolution.
- Streamlined administrative tasks, improving office efficiency.
- Built strong relationships with landlords, fostering trust and loyalty.
- Processed tenant applications quickly to minimise vacancy durations.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
Crew Member
McDonald's
North Acton, City of London
09.2023 - 02.2024
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Handled high-pressure situations calmly providing solutions promptly.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Supported management in administrative tasks enhancing operational efficiency.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
Brand Representative
Hollister & co
Stratford
07.2023 - 09.2023
- Stayed updated on latest industry developments for conversations that resonated with customers' interests.
- Implemented marketing strategies tailored to different target groups, maximising impact across demographics.
- Delivered customer service for increased satisfaction and loyalty.
- Managed inventory levels for optimal stock availability.
- Achieved higher sales volumes with effective pitching techniques.
- Educated customers about product promotions, leading to informed purchases.
- Organised and stocked merchandise to keep necessary levels for sales demand.
Retail Assistant
BP Petrol Station
Hammersmith, Hammersmith and Fulham
05.2023 - 07.2023
- Directed traffic during peak hours for efficient operation.
- Created and maintained displays and signs with updated pricing and promotions.
- Issued receipts, refunds and credit due to customers.
- Coordinated with team members for smooth shift transitions.
- Maintained cleanliness of forecourt for customer satisfaction.
- Stocked shelves in the shop, maximised product visibility and sales opportunities.
- Monitored fuel stocks regularly to prevent shortages.
- Provided excellent customer service to enhance station reputation.
- Adhered to health and safety regulations, maintained secure environment.
- Promoted station's loyalty programme to increase long-term customer retention.
- Handled payments using cash, cheque and credit card with zero error.
Retail Assistant
BP Petrol Station
Cambridge, Cambridgeshire
12.2022 - 03.2023
- Directed traffic during peak hours for efficient operation.
- Created and maintained displays and signs with updated pricing and promotions.
- Issued receipts, refunds and credit due to customers.
- Coordinated with team members for smooth shift transitions.
- Maintained cleanliness of forecourt for customer satisfaction.
- Stocked shelves in the shop, maximised product visibility and sales opportunities.
- Monitored fuel stocks regularly to prevent shortages.
- Provided excellent customer service to enhance station reputation.
- Adhered to health and safety regulations, maintained secure environment.
- Promoted station's loyalty programme to increase long-term customer retention.
- Handled payments using cash, cheque and credit card with zero error.
Cashier
Woolwich
06.2020 - 03.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged and displayed merchandise as required
- Tallied cash drawer at beginning and end of each work shift
Delivery Driver
St Albans
01.2022 - 02.2022
- Delivered packages to customer doorsteps and business offices
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed rush deliveries on tight timetables to satisfy customer needs
Education
BTEC Business Studies Level 3 - Business
West Herts College
10/2020 - 08/2022
High School - Key Stage 2
Brentside High School
LondonSkills
- Point of sale operation
- Retail operation understanding
- Bookkeeping and accounting
- Inventory software usage
- Effective teamwork
- Working under sustained pressure
- Property viewing organisation
- Target achievement orientation
- Target-Driven mindset
Languages
English
Tamil
Custom
Hobbies and interests, I really enjoy working with calculations as one of my major strengths is mental maths and I can work with numbers in my head. My hobby is playing football as I have played in national tournaments for the last 10 years.
Affiliations
- Football
- Mental Maths
Accomplishments
National Football Trophies
References
References available upon request.
Timeline
Lettings negotiator
Everstar Properties
02.2024 - 12.2024
Crew Member
McDonald's
09.2023 - 02.2024
Brand Representative
Hollister & co
07.2023 - 09.2023
Retail Assistant
BP Petrol Station
05.2023 - 07.2023
Retail Assistant
BP Petrol Station
12.2022 - 03.2023
Delivery Driver
01.2022 - 02.2022
Cashier
06.2020 - 03.2022
BTEC Business Studies Level 3 - Business
West Herts College
10/2020 - 08/2022
High School - Key Stage 2
Brentside High School
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