ThankGod Duru
Lambert Street
Summary
Experienced customer service professional with a strong foundation in communication, customer focus, and organizational skills. Proficient in Microsoft Office Suite, CRM tools such as Genesys and Microsoft Dynamics, and data management systems, including SQL and MySQL. Excels as an Onboarding Specialist, combining strong organizational abilities with a talent for building rapport and fostering collaboration. Committed to streamlining onboarding processes and enhancing employee integration to drive company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Advisor
ESP Group
Hull, East Riding of Yorkshire
07.2024 - Current
- Managed the processing of refunds for over 60 customers per day, ensuring all transactions were completed accurately and efficiently to maintain high levels of customer satisfaction.
- Account Setup & Configuration – Assist customers in setting up their accounts, integrating with other tools, and customising settings based on their needs.
- Work with sales, customer success, product, and marketing teams to ensure alignment and continuous improvement in the onboarding journey.
- Verified journey prices by interacting with the Transport for London website, providing customers with precise fare information and assistance as needed.
- Assisted customers in replacing lost or stolen Oyster cards by ordering new ones through the company's website, ensuring timely and accurate service.
- Handled customer calls to purchase various Transport for London products, providing comprehensive information and support to facilitate their transactions.
- Operated customer relationship management software such as Genesys to update detailed notes and maintain accurate records of customer interactions and issues resolved.
- Enhanced data security by creating robust information storage protocols.
Administrative assistant
Task Personnel Solution
Hull, United Kingdom
07.2023 - 06.2024
- Professionally answered incoming client calls as requested in a courteous manner
- Managed staff application details through data entry in the staff management database
- Conducted welfare checks for staff on duty at regular intervals via phone calls
- Responded to client emails and coordinated staff cover for various events and sports centres
- Coordinated staff coverage across multiple sites, including match days at Hull Kingston Rovers
- Verified staff documents for authenticity and identity verification
- Listening and resolving client's issues and documenting.
Data and Performance Analyst
Ailead Technology
Norfolk, Virginia
07.2020 - 11.2022
- Developed and implemented a data cleaning process that reduced data errors by 95% and improved data accuracy for reporting and analysis.
- Created and automated data visualisation dashboards using power BI resulting in a reduction in reporting time and improved data accessibility for stakeholders.
- Generated reports and summaries data, supporting decision making processes and operations.
- Performing database housekeeping, such as tuning and indexing; Monitoring usage, transaction volumes, response times, concurrency levels.
- Defined and implemented event triggers that will alert on potential database performance or integrity issues.
- Maintained data security and confidentiality for compliant performance monitoring
Database administrator
Department of Petroleum Resources
Lagos, Nigeria
01.2019 - 06.2020
- Managed spreadsheets and SQL databases to track oil and gas company drilling activities.
- Retrieved and provided oil and gas data from the department's database system as requested.
- Scheduled meeting appointments for official engagements with oil and gas companies.
- Generated weekly and monthly reports for managers.
- Verified accuracy of information and sorted information of documents for computer entry.
- Corrected data entry errors to prevent duplication or data degradation.
- Create online forms for capturing customer details, enhancing client response and performance.
- Ensured data security and compliance with the data protection Act.
Education
A-Levels - Business and Data Analytics
AI lead Technologies
5501 Alson Dr. Norfolk, Virginia, USA 01.2024 - 06.2024
Master of Science - AI And Data Science
University of Hull
Hull 01.2023 - 04.2024
Bachelor of Science - Geology And Mineral Science
Kwara State University
Kwara State, Nigeria 01.2020 -
Associate Degree in Administrative Assistance - Database management
Colphild Computer Institute
Lagos 01.2017 -
Skills
- Communication: Excellent written and verbal communication skills
- Customer Focus: Professional handling of customer inquiries and issues resolution
- Organization: Strong organizational skills, ability to manage multiple tasks and competing priorities
- Technological Proficiency: Microsoft Office Suite, email management, IT troubleshooting
- CRM tool: Genesys and Microsoft Dynamics
- Data Management: SQL, MySQL, advanced MS Excel, data entry, database administration
- Problem-Solving: Analytical thinking, teamwork and time management
- Ability to work in own initiative
- Strong interpersonal skills
- Ability to multitask effectively
PROJECTS PORTFOLIOS
- Accident Severity prediction in the UK.
- Forecasting Global Video Game Sales and Clustering by Key Predictive Factors.
- Image Analysis and Object Identification with TensorFlow and PyTorch: A Deep Learning Approach.
Certification
- Oracle Database Administrator
- SIA Door Supervisor License (Issued: 27th June 2023, Expires 26th June 2026 [ licence number: 1014706600089555])
- Emergency First Aid at Work (RQF) Level 3, Highfield Qualifications, RDS Training LTD
- Environmental Impact Assessment, Department of Petroleum Resource
Affiliations
- I consent that my data included in my resume to be used for the purposes of recruitment in accordance with personal data protection act
Timeline
Information Advisor
ESP Group
07.2024 - Current
A-Levels - Business and Data Analytics
AI lead Technologies
01.2024 - 06.2024
Administrative assistant
Task Personnel Solution
07.2023 - 06.2024
Master of Science - AI And Data Science
University of Hull
01.2023 - 04.2024
Data and Performance Analyst
Ailead Technology
07.2020 - 11.2022
Bachelor of Science - Geology And Mineral Science
Kwara State University
01.2020 -
Database administrator
Department of Petroleum Resources
01.2019 - 06.2020
Associate Degree in Administrative Assistance - Database management
Colphild Computer Institute
01.2017 -
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