Thaniyyaa Sri Kararajah
Ilford,Essex
Summary
Marketing Management Graduate from University of Greenwich with over a year of experience in sales and customer service. Recently worked as a Telesales Agent at Business Rates Relief Limited, recognised for delivering product demonstrations and convincing leads to purchase. A reliable and well-organised candidate with a proven ability to manage multiple priorities while maintaining a positive attitude. Proactive and eager to take on additional responsibilities to support team success and drive business growth.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Telesales Agent
Business Rates Relief Limited
London
08.2023 - 01.2025
- Worked in call-centre environment handling high-volume outbound calls to meet and exceed day-to-day quotas
- Reached out to prospective clients, communicating product value and generating qualified leads
- Built and maintained customer relationships by scheduling daily sales calls and site visits
- Going through clients business rates of each year and supporting them by adding reliefs to their premises based on their rateable value
- Monitored accounts payables and receivables to proactively spot and handle problems
- Exceeded sales targets by 5% by staying up-to-date goals, sales and achievements through monthly reports
Volunteer Work
British Heart Foundation
Ilford, Essex
06.2019 - 07.2019
- Spoke to community and corporate groups about organisation's history, needs and volunteering opportunities
- Matched individuals to appropriate occasions by conducting skills-based assessments
- Help with administration and reception duties
- Assisted in maintaining accurate records of activities and achievements
- Applied positive customer service approach to increase satisfaction levels
- Stayed current on processes and procedures to offer relevant assistance
Volunteer Work
Barking Learning Centre
Barking, Essex
06.2017 - 07.2017
- Handled check-in and check-out process of library books and materials at circulation desk
- Assisted customers in locating specific books to address needs
- Taking responsibility and providing great customer service
- Sorted and arranged books by category in shelves
- Arranged campaigns and programmes for children, encouraging wider reading and literacy
Education
BA Hons - Marketing Management
University of Greenwich
London 09.2020 - 09.2023
BTEC National Diploma - Business Studies
Loxford School of Science and Technology
Ilford, Redbridge 09.2018 - 06.2020
GCSEs -
Loxford School of Science And Technology
Ilford, Redbridge 09.2013 - 09.2018
Skills
- Marketing
- Customer Service
- Creativity
- Target achievement
- Networking
- Communication & Negotiating
- Sales Strategies
- Sales Closing Techniques
Affiliations
- Painting
- Gym
- Reading
- Exploring
Timeline
Telesales Agent
Business Rates Relief Limited
08.2023 - 01.2025
BA Hons - Marketing Management
University of Greenwich
09.2020 - 09.2023
Volunteer Work
British Heart Foundation
06.2019 - 07.2019
BTEC National Diploma - Business Studies
Loxford School of Science and Technology
09.2018 - 06.2020
Volunteer Work
Barking Learning Centre
06.2017 - 07.2017
GCSEs -
Loxford School of Science And Technology
09.2013 - 09.2018
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