THANGARAJAH PRATHEEPAN - MBCS
Watford,Hertfordshire
Summary
Experienced in systems analysis and network security protocols, with a strong background in high-value project management and technical solutions development. Proficient in network troubleshooting, hardware and software configurations, and infrastructure planning and design. Adept at server maintenance, software deployment, and providing comprehensive systems support. Demonstrates excellent communication and presentation skills, excelling in multidisciplinary teamwork. Career goal: to leverage extensive expertise in network operations to drive innovative solutions within a dynamic organisation.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
COMPUTER SYSTEMS AND NETWORKS ENGINEER
ANIRENTAL LTD
Hayes, Hillingdon
11.2018 - Current
- Designed servers, routers and hardware to achieve network demands.
- Tracked network and telephony devices for performance and load threshold metering.
- Recommended equipment and resource upgrades to improve network capabilities.
- Prepared detailed reports on network performance, identifying areas for improvement and decreased downtime by 50%.
- Identified potential security risks and implemented appropriate countermeasures.
COMPUTER SYSTEMS AND NETWORKS ENGINEERING
ICOTELE.COM LTD
Watford, Hertfordshire
11.2016 - Current
- Improved system efficiency by implementing new network solutions.
- Streamlined operations for enhanced productivity through server upgrades.
- Ensured business continuity with formulation of disaster recovery strategies.
- Optimised bandwidth usage to facilitate faster data transfer.
- Conducted regular audits for adherence to compliance protocols.
- Designed robust network architecture, enhancing operational flexibility and scalability.
- Oversaw complete life cycle of various projects to ensure timely delivery and quality control.
- Exercised first-class diagnostic skills to conduct detailed analysis and troubleshooting of IT issues.
- Owned digital security and data protection measures to maintain robust infrastructure compliant to industry regulations.
- Upgraded hardware and software regularly for optimised systems performance.
- Maintained system security through regular testing and servicing.
- Recruited, trained and managed IT teams to continually meet service user needs across continents.
- Sourced new and emerging technologies to optimise information services.
- Led and inspired 6 teams of up to 25 to regularly reach or surpass organisational goals and maximise efficiency.
IT service desk analyst
Metroline Travel Ltd
Edgware, Barnet
10.2024 - 11.2024
- Documented all service desk queries for future reference.
- Resolved technical issues with customer-focused approach.
- Provided technical support to colleagues, enhancing productivity.
- Assisted in the rollout of new software applications, increasing operational efficiency.
- Conducted regular system checks to ensure optimal performance.
- Managed software installations and updates with minimal disruption to users' work schedules.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Anticipated and prevented issues with technical infrastructure to minimise downtime.
- Investigated and diagnosed customer's technical and product queries.
- Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
- Delivered reliable, high quality technical support to average of 1000 users daily.
LEAD SYSTEM ADMINISTRATOR
IONENET TECHNOLOGIES LTD
London
03.2011 - 11.2016
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
- Completed customer orders with speed and accuracy.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
System support engineer
HI-TECH DISTRIBUTION LTD
Perivale, Ealing
09.2009 - 02.2011
- Improved system functionality by diagnosing and resolving complex technical issues.
- Conducted routine system checks for improved operational efficiency.
- Managed server installations to ensure seamless network connectivity.
- Streamlined workflow, resolved hardware and software malfunctions.
- Maintained IT infrastructure with regular updates and upgrades.
- Documented troubleshooting steps, provided reference for future incidents.
- Tested new software releases for compatibility with existing systems.
- Reconfigured network devices to optimise bandwidth utilisation.
- Interacted with vendors; procured necessary hardware and software equipment.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Assisted wider customer service teams to produce external user guides and internal support tools.
- Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
- Defined and updated internal policies for secure, cohesive software.
Education
Master of Science - Cybersecurity
University of West London
London 09.2019 - 07.2021
Bachelor of Science - Computing and Information Systems
University of West London
London 09.2009 - 09.2011
Higher National Diploma - Exploration Network Fundamentals, LAN Switching and Wireless, Accessing the WAN, Routing Protocols a
Cisco Networking Academy
Ealing 03.2007 - 03.2009
Diploma of Higher Education - NETWORK-CENTERED COMPUTING
NIIT
India 02.1999 - 02.2000
Skills
- Server maintenance
- Network engineering
- Project leadership
- Expert technical support
- Problem solver
- Troubleshooting techniques
- Hardware and software configurations
- Lifting network equipment
Certification
MBCS, The Chartered Institute for IT- BCS
Timeline
IT service desk analyst
Metroline Travel Ltd
10.2024 - 11.2024
Master of Science - Cybersecurity
University of West London
09.2019 - 07.2021
COMPUTER SYSTEMS AND NETWORKS ENGINEER
ANIRENTAL LTD
11.2018 - Current
COMPUTER SYSTEMS AND NETWORKS ENGINEERING
ICOTELE.COM LTD
11.2016 - Current
LEAD SYSTEM ADMINISTRATOR
IONENET TECHNOLOGIES LTD
03.2011 - 11.2016
System support engineer
HI-TECH DISTRIBUTION LTD
09.2009 - 02.2011
Bachelor of Science - Computing and Information Systems
University of West London
09.2009 - 09.2011
Higher National Diploma - Exploration Network Fundamentals, LAN Switching and Wireless, Accessing the WAN, Routing Protocols a
Cisco Networking Academy
03.2007 - 03.2009
Diploma of Higher Education - NETWORK-CENTERED COMPUTING
NIIT
02.1999 - 02.2000
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