Summary
Overview
Work history
Education
Skills
Corporate & Administrative Skills (developed through Student placements at Lloyd's of London and Aon, 2022 & 2024)
Timeline
Generic

THANDO PO-BA

Redhill,Surrey

Summary

I am a courteous, well-presented individual with a genuine passion for hospitality and guest service. Through my experience in heritage, education, and professional environments, I've developed a calm, attentive approach to helping people and maintaining high standards of presentation. I thrive in fast-paced settings where teamwork and precision matter, and I take pride in making every guest feel valued. I am eager to contribute to Courtyard by Marriott's reputation for warmth, efficiency, and exceptional service.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Youth Advisory Board Member

Greenhouse Sports Charity
London
12.2022 - 09.2024
  • Contributed to over 10 corporate decisions and programme developments - Assisted in major brand redesign project.
  • Represented organisation at high-profile fundraising events, demonstrated confidence and public-speaking skill.

Volunteer Guest Services & Heritage Guide

National Trust
Chartwell Estate, Kent
09.2022 - 09.2023
  • Delivered 30 welcoming and informative visitor experiences at major heritage property.
  • Maintained high standards of presentation and attention to detail in public-facing environment.

Student Learning Support Assistant

Sunnydown School
Caterham, Surrey
09.2021 - 04.2023
  • Delivered patient, individualised support to students, maintaining calm under pressure.
  • Built trust and rapport in over 50 lessons, developing interpersonal skills essential to customer service.

Education

A-Levels - Politics (A), Economics (B), History (C)

St Bede's Sixth Form
Redhill
01.2023 - 07.2025

GCSEs - English Literature (9), History (9), English Language (8), Maths (8), Combined Science (8–7)

Sunnydown School
Caterham
09.2018 - 07.2023

Skills

  • Exceptional interpersonal and communication skills suited to front-of-house service
  • Reliable, well-presented, and proactive—able to anticipate guest needs and act independently
  • Quick learner with professional attitude toward brand standards and customer satisfaction
  • Strong sense of organisation, time management, and attention to presentation detail

Corporate & Administrative Skills (developed through Student placements at Lloyd's of London and Aon, 2022 & 2024)

  • Gained firsthand insight into corporate operations and client service excellence within leading financial institutions.
  • Performed various administrative tasks: making presentations, doing research, document analysis minute taking. Improved organisational effectiveness through administrative support tasks.

Timeline

A-Levels - Politics (A), Economics (B), History (C)

St Bede's Sixth Form
01.2023 - 07.2025

Youth Advisory Board Member

Greenhouse Sports Charity
12.2022 - 09.2024

Volunteer Guest Services & Heritage Guide

National Trust
09.2022 - 09.2023

Student Learning Support Assistant

Sunnydown School
09.2021 - 04.2023

GCSEs - English Literature (9), History (9), English Language (8), Maths (8), Combined Science (8–7)

Sunnydown School
09.2018 - 07.2023
THANDO PO-BA