Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thandile Ngxingweni

London

Summary

With over four years of experience at Euphorium as Training Manager, I have developed and implemented training programs in operations, recruitment, and induction processes. My strong background in customer satisfaction and team leadership has allowed me to work effectively in various roles, including Store Supervisor, Assistant Manager and Store Manager, where I gained hands-on experience in managing people as a whole from various backgrounds.

Throughout my career, I have been passionate about ensuring that my teams are equipped with the necessary skills to excel in their roles. I have always prioritised providing training that not only enhances team performance but also fosters personal and professional growth, enabling team members to evolve into future leaders within the organisation, my self being an example of that growth.


In addition to my practical experience, I hold a degree in Business Management with a focus on Human Resources. I am committed to creating a positive, collaborative working environment and excel in adapting to new procedures and challenges. I bring self-motivation, reliability, and a dynamic work ethic, and I am eager to apply my skills and grow within an organisation. i am known for my balance of professionalism and a good sense of humour , I am confident that I can make a valuable contribution to your organisation's pursuit of excellence.

Overview

12
12
years of professional experience
13
13
years of post-secondary education

Work History

Training and Recruitment Manager

Euphorium Head Office
London
11.2018 - 07.2023
  • Oversaw the overall recruitment process and collaborated with department heads to identify staffing needs.
  • Conducted job interviews
  • Held weekly training sessions at the head office, these involved the onboarding process and welcome inductions.
  • Developed training materials and resources for training needs.
  • Identifying training needs within the organisation
  • Provided coaching and feedback to employees to enhance their skills and performance
  • Collaborated with HR and management to develop and update company polices
  • Ensured that training programs and policies comply with relevant laws and regulations.
  • Fostering a Positive and productive working environment within the department.
  • Set goals and provide guidance to team members.


Store manager

Euphorium
Bond Street
03.2018 - 09.2018
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.

Assistant manager

Euphorium
LONDON, Highbury and Islington
04.2017 - 03.2018
  • Improved customer service by implementing new procedures and protocols.
  • Minimised inventory loss for improved profit margins.
  • Streamlined store operations with efficient scheduling.
  • Increased staff productivity by providing comprehensive training programmes.
  • Oversee business needs at the absences of the Store Manager.
  • Created a positive work environment, resulting in higher employee morale.
  • Assisted in recruitment process to build an effective workforce.

Store supervisor

Euphorium
London , Highbury and Islington
11.2014 - 04.2017
  • Improved store layout by regularly reorganising merchandise and display areas.
  • Coordinated staff rota for balanced workload and efficient store operations.
  • Increased customer satisfaction with prompt resolution of complaints and queries.
  • Assisted in inventory management to maintain sufficient stock levels.
  • Trained new employees, leading to competent store personnel.
  • Performed daily cash handling duties, ensuring accurate financial transactions at tills.
  • Maintained cleanliness standards throughout the store, promoting a pleasant shopping experience.

Crew Trainer - Sales Assistant

Lingfield Ltd - McDonalds Restaurants Franchise
Wandsworth Southside , London
03.2011 - 07.2013
  • Trained new employees on the tills. This included handling money and assembling order to perfection within the expected time frame.
  • Delegated tasks and motivating team members to meet performance standards and achieve goals.
  • Attention to detail, in order to maintain cleanliness, safety and hygien standards while providing quality service.
  • Maintained health and safety regulations with regular training updates to the crew.
  • Provided one-on-one coaching to employees needing improvement in performance.
  • Delivering good customer service at all times, even with difficult customers from time to time.

Education

1ST Year in Civil Engineering (completed) - Engineering

Plymouth University
Plymouth
09.2013 - 06.2014

Extended Diploma in Electronics - Engineering

Southwark College
Bermondsey, London
09.2009 - 07.2013

General Certificate in Secondary Education (GCSEs) - Maths, English, Science

The Norwood Secondary School
Norwood, London
09.2004 - 07.2009

Bachelor of Science - Business Management In human Resource

Kingston University
Kingston upon Thames
09.2019 - 06.2023

Skills

  • Attention to detail
  • Good communication Skills
  • Collaborative working
  • Customer service and Hospitality
  • Computer literate
  • Coach
  • Transformational leader
  • E-learning
  • Training
  • Recruitment


References

Available upon request 

Timeline

Bachelor of Science - Business Management In human Resource

Kingston University
09.2019 - 06.2023

Training and Recruitment Manager

Euphorium Head Office
11.2018 - 07.2023

Store manager

Euphorium
03.2018 - 09.2018

Assistant manager

Euphorium
04.2017 - 03.2018

Store supervisor

Euphorium
11.2014 - 04.2017

1ST Year in Civil Engineering (completed) - Engineering

Plymouth University
09.2013 - 06.2014

Crew Trainer - Sales Assistant

Lingfield Ltd - McDonalds Restaurants Franchise
03.2011 - 07.2013

Extended Diploma in Electronics - Engineering

Southwark College
09.2009 - 07.2013

General Certificate in Secondary Education (GCSEs) - Maths, English, Science

The Norwood Secondary School
09.2004 - 07.2009
Thandile Ngxingweni