Thandekile Tshuma
Bulawayo,Zimbabwe
Summary
Motivated professional experienced in foodservice and skilled in memorizing menus, completing side work and meeting performance goals. Diligent about following food safety standards and successful at managing high workload.
Efficient professional in hospitality and food service demonstrates high productivity and task completion with precision. Possess specialized skills in customer service, order management, and cleanliness maintenance. Excel in communication, teamwork, and adaptability, ensuring guest satisfaction and smooth operational flow.
Efficient Hotel Waiter recognized for high productivity levels and ability to complete tasks swiftly and accurately. Possess specialized skills including order accuracy, menu knowledge, and customer service excellence. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests and smooth collaboration with kitchen staff. Committed to maintaining high standards of service quality and guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Waiter
Holiday inn
Bulawayo, Zimbabwe
04.2023 - Current
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Used clear communication to relay food and drink orders to kitchen staff.
- Checked back with customers to ensure satisfaction with each course served.
- Processed cash and credit card payments accurately and efficiently.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Provided assistance to other team members whenever necessary or requested by management.
- Served food and beverages to customers.
Caregiver
Lupane District clinic
Lupane, Zimbabwe
12.2019 - 04.2022
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Provided emotional support to clients during difficult times.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Food Waiter
Spurs
Bulawayo, Zimbabwe
04.2015 - 04.2019
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
High School Diploma -
Msiteli High School
Zimbabwe 01-2000
Some College (No Degree) - Health And Care
Mpilo Hospital
Bulawayo Skills
- Order accuracy
- Point-of-sale operation
- Food safety
- Menu knowledge
- Customer service
- Team collaboration
- Time management
- Health regulations
- Thorough work ethic
- Multitasking
Languages
Xhosa
First Language
English
Beginner (A1)
A1
Certification
- Care giver certificate
References
References available upon request.
Timeline
Hotel Waiter
Holiday inn
04.2023 - Current
Caregiver
Lupane District clinic
12.2019 - 04.2022
Food Waiter
Spurs
04.2015 - 04.2019
High School Diploma -
Msiteli High School
Some College (No Degree) - Health And Care
Mpilo Hospital