Thamires Geraldo

• Managed general office tasks to ensure a smooth day-to-day running of the office, such as consumable purchases, facilities management, and contractors management.
• Organised meetings, scheduling appointments, overseeing catering during company meetings or events, and organising social activities
• Travel arrangements itineraries for employees and significant company events
• Office relocations and repairs and maintenance and responsible for Health & Safety requirements.
• Invoices tracking for global events, ensuring budget sheets are up-to-date and being the main contact point with Accounts.
• Selection and negotiation with vendors and monitoring their activities to ensure quality control.
• Problem resolutions and inquiries before and during the event
• Manage all venue, catering, signage, AV, and other technical suppliers.
• General Marketing administrative responsibilities
• Ensuring projects adhere to frameworks and that all documentation is maintained appropriately for each project.
• Assisted with any ad-hoc tasks promptly.

Managing entire contract lifecycle for facilities services contracts on behalf of clients, including contract amendments, renewals, and terminations whilst ensuring each party fulfils their obligations and meets the terms of the agreement, such as deliverables, timelines, and payment terms

• Coordinating programs and services and negotiating and booking in ad-hoc works where required
• Negotiating terms and conditions of contracts and ensuring the compliance with legal and regulatory requirements
• Administrative duties such as: facilitating job training and travel arrangements, managing staff schedules, and overseeing payroll
• Conducting risk assessments, identifying issues through analysis whilst providing cost-effective solutions to problems and audit preparations
• Preparation of timely and accurate KPI and financial reporting and analysis
• Ensuring all contract documentation is accurate, complete, and up to date
• Hiring and onboarding process, from selecting CVs, interviewing process and onboarding.
• Planned and scheduled weekly meetings, generating thorough agendas and minutes to promote efficiency.
• Demonstrated proficiency in Microsoft Office applications including Teams, PowerPoint and Access to execute weekly presentations.
• Maintained smooth-running business operations by delegating priorities to staff abilities.

Managing client's online presence: improved customer engagement and satisfaction and strengthened clients' brand reputation by developing and implementing social media marketing strategies that aligned with their goals and target audience

• Managing pre-job briefings to understand the customer's needs and demands, working alongside internal teams to ensure the creation, development, and demands and performance of projects are met
• Managing client's social media accounts and creating engaging content, including text, images, and videos, that promote the company's brand and products or services
• Monitoring and responding to comments, messages, and inquiries received through social media platforms in a timely and professional manner, ensuring excellent customer service
• Analysing social media metrics and performance to identify trends, opportunities, and areas for improvement, whilst providing KPI reporting for the leadership team
• Undertook PA duties where required: booking meetings and managing calendars, buying office supplies, answering phone calls and emails, and arranging travel
• Team leadership duties: facilitating meetings including design and delivery of presentations to lead the team to success, team capacity planning and delivering weekly status meetings
• Managing customer service requests and complaints received through social media platforms, providing resolutions and following up to ensure 100% customer satisfaction.
• Evaluated campaign performance to optimise return on investment.
• Maximised media coverage through tactical planning and communications.