Thamilaruvi Sripathmarasa
New malden
Summary
A results-driven professional with expertise in customer relations, complaint resolution, and digital marketing. Demonstrates strong leadership, time management, and flexibility while maintaining attention to detail and creativity in all tasks. Skilled in delivering exceptional customer service and fostering positive client experiences. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.
Customer-focused professional with strong communication and organisational skills. Experienced in managing front desk operations, handling calls, and providing exceptional service to visitors and clients. Proficient in using office software and maintaining welcoming environment.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist
Tamil square restaurant
Sutton, United Kingdom
02.2025 - 01.2026
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Cleaned reception area regularly to maintain professional appearance.
Volunteer & trainer
“Political pluralism & transparency “ project
Kilinochchi, Srilanka
03.2024 - 11.2024
- Participating in community education initiatives
- Conducted training sessions supporting civic awareness and transparency
Volunteer
“Capacity building on human rights obligations” project
Kilinochchi , Srilanka
03.2024 - 11.2024
- Assisted in training sessions and community outreach programs
- Supported coordination of awareness activities
Trainer Assistant
“No To Gender Violence “ project
Kilinochchi, Srilanka
01.2021 - 09.2024
- Delivered training programs focused on preventing gender-based violence
- Worked with local participant to promote awareness and safety
Trainer
Human rights and contemporary development project
Kilinochchi, Srilanka
02.2023 - 06.2024
- Conducted awareness sessions on human rights and social development
- Support community engagement and learning activities
Education
Diploma of Higher Education - Diploma in english
British college
Kilinochchi, Srilanka 03.2022 - 11.2023
A-Levels -
Kilinochchi central college
Kilinochchi, Srilanka 01.2021 - 01.2023
GCSEs -
Kilinochchi central college
Kilinochchi, Srilanka 01.2019 - 01.2020
IELTS 5.5
Scull education centre
Kilinochchi, Srilanka 01.2023 - 12.2023
Skills
- Resolving complaints
- Customer relations
- Leadership
- Time management
- Flexibility
- Attention to details
- Digital marketing
- Costumer service
- Creativity
Timeline
Receptionist
Tamil square restaurant
02.2025 - 01.2026
Volunteer & trainer
“Political pluralism & transparency “ project
03.2024 - 11.2024
Volunteer
“Capacity building on human rights obligations” project
03.2024 - 11.2024
Trainer
Human rights and contemporary development project
02.2023 - 06.2024
IELTS 5.5
Scull education centre
01.2023 - 12.2023
Diploma of Higher Education - Diploma in english
British college
03.2022 - 11.2023
Trainer Assistant
“No To Gender Violence “ project
01.2021 - 09.2024
A-Levels -
Kilinochchi central college
01.2021 - 01.2023
GCSEs -
Kilinochchi central college
01.2019 - 01.2020