Nathalia Harrtstone

High-profile conferences and events across multiple university campuses required seamless execution and coordination.

Task:
To ensure successful event logistics, enhance visitor experience, and manage site operations efficiently.

Action:

• Spearheaded logistics for conferences and events, managing setup and takedown.
• Enhanced visitor experience by implementing efficient check-in procedures and coordinating car parking and security.
• Directed site management on open days, leading ambassador teams and providing guidance.
• Participated in pre-event briefings and post-event debriefings to improve strategies and outcomes.
• Utilized Microsoft 365 tools to streamline planning and communication.

Result:
Ensured smooth event execution, improved visitor satisfaction, and strengthened university brand representation through effective team leadership and process optimization.

• Supported hiring process by scheduling interviews, conducting reference and right to work checks, and completing various paperwork including DBS checks.
• Communicated with applicants across various stages of hiring process.
• Routed applicants to company website to apply for vacant positions.
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Situation:
Children and adults with mental health issues, learning, and physical disabilities required comprehensive support in various settings.

Task:
To provide holistic care, support independence, and ensure safety and well-being.

Action:

• Provided personal care and facilitated life skills development for clients.
• Supported Looked After children in residential and foster care.
• Engaged clients in community and educational activities.
• Documented progress and maintained case files for continuity of care.
• Supervised family visitations and reported safeguarding concerns.
• Collaborated with social services, law enforcement, and healthcare providers.

Result:
Enhanced client independence, ensured safety, and contributed to a multidisciplinary approach to care.

Support adults with mental health issues, who may also learning, and physical disabilities required comprehensive support, in a mental health crisis receiving long term treatment support.

Task:
To provide holistic care, support independence, and ensure safety and well-being.

Action:

• Provided clients with support to manage their mental health in the community.
• Engaged clients in community and educational activities.
• Documented progress and maintained case files for continuity of care.
• Collaborated with social services, law enforcement, and healthcare providers.

Result:
Enhanced client independence, ensured safety, and contributed to a multidisciplinary approach to care.

Situation:
Children and adults with mental health issues, learning, and physical disabilities required comprehensive support in various settings.

Task:
To provide holistic care, support independence, and ensure safety and well-being.

Action:

• Provided personal care and facilitated life skills development for clients.
• Supported Looked After children in residential and foster care.
• Engaged clients in community and educational activities.
• Documented progress and maintained case files for continuity of care.
• Supervised family visitations and reported safeguarding concerns.
• Collaborated with social services, law enforcement, and healthcare providers.

Result:
Enhanced client independence, ensured safety, and contributed to a multidisciplinary approach to care.

• Delivered comprehensive support to children and adults with disabilities in community, residential, and educational settings.
• Administered personal care and fostered the development of life skills to enhance independence.
• Facilitated engagement in community activities, enriching the social experiences of clients.
• Certified NAPPI Trainer, instructing staff in de-escalation strategies and self-defense for a safe environment.
• Assisted teaching personnel with instructional duties and classroom management during school hours.
• Vigilantly monitored and reported safeguarding issues to ensure client welfare and compliance with safety protocols.

• Full Administrative Duties
• Processing contracts
• Competent use of Company Database Software
• Liaising with Customer and depot
• Invoice and Credit enquiries
• Booking and Cancellations of waste collections

• Team Player
• Bar Duties
• Delivering excellent customer service 'Guest Journey'
• Food Running
• Training Team Players
• Cash Handling
• Maintaining a safe and clean environment
• Supervisor duties

• Day-to-day running of various branches in the UK
• Serving customers and cash handling
• Hiring, training and managing staff
• Key holding and merchandising

• Various administrative tasks; booking tutors, invoicing and banking
• Booking meetings and minute taking
• Composing emails and communicating accurately at all levels
• Working to tight deadlines in a fast-paced business

• Assisting with the production of a dance show
• Organising rehearsals with the cast
• Organising costumes and props and editing running order

• Offering excellent customer service
• Processing deliveries and stock replenishment
• Cash handling duties

• Looking after the well-being of children between 3 months- 4 years old

• Checking candidates had started work in the mornings and checking their availability for work
• Sourcing candidates for clients
• Various administrative duties

• Various clerical duties and use of Microsoft Office software and CAMAS work
• Filing, photocopying and data input to a high standard