Thales Pona
London
Summary
Dynamic and motivated professional with excellent communication skills and focus on elevating café operations and enhancing customer satisfaction. Specialises in crafting high-quality beverages while fostering welcoming atmosphere. Utilises strong communication and team leadership skills to drive sales and maintain loyal customer base.
Overview
10
10
years of professional experience
Work history
Head barista
Houston & Hawkes
London
04.2024 - 04.2025
- Ensured consistency in coffee quality with meticulous attention to detail in a operation serving 600 people daily.
- Introduced monthly specialty drinks, contributing positively to menu diversity.
- Managed inventory control to avoid stock shortages during peak hours.
- Coordinated team schedules, ensuring optimal staff allocation during busy periods.
- Adhered strictly to health and safety regulations whilst performing tasks, maintaining a safe work environment at all times.
- Assisted customers with their orders efficiently, providing a smooth service flow.
- Supervised daily café operations, resulting in seamless workflow and enhanced productivity.
Head Barista
KKR- Grayson's Catering
London
05.2023 - 04.2024
- Responsible for all involving coffee such as hospitality and restaurant breakfast and lunch, coffee meetings, events with hot and cold drinks and the daily service with about 300 coffee served a day.
- Managing a team of 3 baristas and responsible for orders, team rota, stock control, innovations, monthly specials.
Head Barista
Google- Restaurants Associates- Compass group
London
10.2016 - 05.2023
- Responsible to maintain the coffee quality inside the 11th floor building and responsible to have a smooth operation with a team of 7 baristas in two cafes.
- Making more than 2 thousand coffee a day in a high standard of quality and latte art.
- Responsible for orders, set up and appearance of the cafe, team rota, stock control, innovations and also monthly specials.
- Responsible for coffee suppliers and equipment maintenance.
- Managing agency staff introduction, team holidays requests and reviews.
Barista
SkyTV- Gather&Gather Catering
London
01.2015 - 10.2016
- It was the beginning of my coffee career so I was learning how to work as a barista.
- I started as a waiter and helping the baristas team so I started to develop myself and I began to make basic coffee courses like introduction to coffee, machine maintenance level 1 and 2 and barista latte art.
- Responsible for delivering a great coffee and customer service and be a team player.
Education
AST Coffee Trainer -
SCA Coffee Assossiation
04.2018 - 1 2020
Master Barista Champion - undefined
Compass group UK&Irland
01.2018 - 4 2018
Barista Courses - undefined
Union Coffee Roasters
01.2016 - 10 2016
High level -
UDC University
01/2000 - 12/2002
Secondary School - undefined
Dinamica School
01.1996 - 12 1999
Skills
- Excellent Communication Skills
- Motivated Attitude
- Project Management Skills
- Problem Solving Skills
- Food Safety and Sanitation Practices
- Teamwork Skills
- Friendly and Outgoing Attitude
- Knowledge of Coffee
- Excellent Customer Service Skills
- Multi-Tasking capability
Websites
Languages
English
Advanced
Spanish
Fluent
Portuguese
Native
Personal Information
Title: Senior Barista
Custom
Alisson Rorato, Google, 07950881116
Accomplishments
SCA Barista trainer
Timeline
Head barista
Houston & Hawkes
04.2024 - 04.2025
Head Barista
KKR- Grayson's Catering
05.2023 - 04.2024
AST Coffee Trainer -
SCA Coffee Assossiation
04.2018 - 1 2020
Master Barista Champion - undefined
Compass group UK&Irland
01.2018 - 4 2018
Head Barista
Google- Restaurants Associates- Compass group
10.2016 - 05.2023
Barista Courses - undefined
Union Coffee Roasters
01.2016 - 10 2016
Barista
SkyTV- Gather&Gather Catering
01.2015 - 10.2016
Secondary School - undefined
Dinamica School
01.1996 - 12 1999
High level -
UDC University
01/2000 - 12/2002
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