Summary
Overview
Work history
Education
Skills
Websites
Languages
Personal Information
Custom
Accomplishments
Timeline
Generic
Thales Pona

Thales Pona

London

Summary

Dynamic and motivated professional with excellent communication skills and focus on elevating café operations and enhancing customer satisfaction. Specialises in crafting high-quality beverages while fostering welcoming atmosphere. Utilises strong communication and team leadership skills to drive sales and maintain loyal customer base.

Overview

10
10
years of professional experience

Work history

Head barista

Houston & Hawkes
London
04.2024 - 04.2025
  • Ensured consistency in coffee quality with meticulous attention to detail in a operation serving 600 people daily.
  • Introduced monthly specialty drinks, contributing positively to menu diversity.
  • Managed inventory control to avoid stock shortages during peak hours.
  • Coordinated team schedules, ensuring optimal staff allocation during busy periods.
  • Adhered strictly to health and safety regulations whilst performing tasks, maintaining a safe work environment at all times.
  • Assisted customers with their orders efficiently, providing a smooth service flow.
  • Supervised daily café operations, resulting in seamless workflow and enhanced productivity.

Head Barista

KKR- Grayson's Catering
London
05.2023 - 04.2024
  • Responsible for all involving coffee such as hospitality and restaurant breakfast and lunch, coffee meetings, events with hot and cold drinks and the daily service with about 300 coffee served a day.
  • Managing a team of 3 baristas and responsible for orders, team rota, stock control, innovations, monthly specials.

Head Barista

Google- Restaurants Associates- Compass group
London
10.2016 - 05.2023
  • Responsible to maintain the coffee quality inside the 11th floor building and responsible to have a smooth operation with a team of 7 baristas in two cafes.
  • Making more than 2 thousand coffee a day in a high standard of quality and latte art.
  • Responsible for orders, set up and appearance of the cafe, team rota, stock control, innovations and also monthly specials.
  • Responsible for coffee suppliers and equipment maintenance.
  • Managing agency staff introduction, team holidays requests and reviews.


Barista

SkyTV- Gather&Gather Catering
London
01.2015 - 10.2016
  • It was the beginning of my coffee career so I was learning how to work as a barista.
  • I started as a waiter and helping the baristas team so I started to develop myself and I began to make basic coffee courses like introduction to coffee, machine maintenance level 1 and 2 and barista latte art.
  • Responsible for delivering a great coffee and customer service and be a team player.

Education

AST Coffee Trainer -

SCA Coffee Assossiation
04.2018 - 1 2020

Master Barista Champion - undefined

Compass group UK&Irland
01.2018 - 4 2018

Barista Courses - undefined

Union Coffee Roasters
01.2016 - 10 2016

High level -

UDC University
01/2000 - 12/2002

Secondary School - undefined

Dinamica School
01.1996 - 12 1999

Skills

  • Excellent Communication Skills
  • Motivated Attitude
  • Project Management Skills
  • Problem Solving Skills
  • Food Safety and Sanitation Practices
  • Teamwork Skills
  • Friendly and Outgoing Attitude
  • Knowledge of Coffee
  • Excellent Customer Service Skills
  • Multi-Tasking capability

Websites

Languages

English
Advanced
Spanish
Fluent
Portuguese
Native

Personal Information

Title: Senior Barista

Custom

Alisson Rorato, Google, 07950881116

Accomplishments

    SCA Barista trainer

Timeline

Head barista

Houston & Hawkes
04.2024 - 04.2025

Head Barista

KKR- Grayson's Catering
05.2023 - 04.2024

AST Coffee Trainer -

SCA Coffee Assossiation
04.2018 - 1 2020

Master Barista Champion - undefined

Compass group UK&Irland
01.2018 - 4 2018

Head Barista

Google- Restaurants Associates- Compass group
10.2016 - 05.2023

Barista Courses - undefined

Union Coffee Roasters
01.2016 - 10 2016

Barista

SkyTV- Gather&Gather Catering
01.2015 - 10.2016

Secondary School - undefined

Dinamica School
01.1996 - 12 1999

High level -

UDC University
01/2000 - 12/2002
Thales Pona