THAJUDEEN AZEEM MOHAMED
Sutton,Surrey
Summary
Store Manager & Retail Operations Leader with 20+ years’ experience driving high-performance teams, operational excellence, and exceptional customer service across major UK retailers. Proven success in store turnarounds, stock accuracy, shrink reduction, labour optimisation, and KPI delivery. Recognised for building strong, motivated teams and creating a customer-first culture that consistently improves satisfaction and sales. Brings a hands-on, disciplined leadership style with deep expertise in large-format operations, compliance, replenishment, and commercial performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Night Shift Lead
B&Q
New Malden, London
03.2022 - Current
- Lead overnight operations at the largest and busiest B&Q store in the UK. Night shift operations led by Shift Leads, reporting directly to the Deputy Store Manager.
- Manage and develop a team of 20+ colleagues across replenishment, logistics, and safety.
- Achieved 100% compliance in health & safety audits.
- Delivered full overnight replenishment and managed online order fulfilment.
- Contributed to Store of the Year and Garden Centre of the Year awards.
- Reduced shrink by 5% through improved inventory tracking.
- Boosted labour efficiency by 15% by optimising shift rotas
- Coordinated logistics for major seasonal promotions.
- Maintained clean, safe working environments to eliminate accident risks.
Trade Assistant (Part-Time)
Sainsbury’s
Kingston Upon Thames
06.2021 - Current
- Maintained strong availability and merchandising standards.
- Improved shelf organization, contributing to an increase in customer satisfaction.
- Enhanced stock accuracy, reducing stock costs.
- Delivered friendly, efficient customer service.
- Maintained clean and appropriately merchandised sales floor to uphold brand reputation.
- Provided helpful customer advice on sourcing and locating desired products.
- Offered support during peak trading hours, ensuring seamless operation and client service continuity.
Owner / Entrepreneur
Independent Retail Business
North London
01.2014 - 05.2021
- Owned and operated a successful off-licence and convenience retail business.
- Managed full P&L, staffing, supplier relationships, and compliance.
- Controlled costs, maximized margins, and maintained high availability.
- Built strong commercial and operational leadership skills.
Store Manager
Co-op
London
03.2003 - 10.2013
- Led teams of 15–30 colleagues, achieving 15%+ year-on-year sales growth.
- Turned around underperforming stores including Thornton Heath, Bellingham, Camberwell, and Roehampton.
- Increased weekly sales at Roehampton from £30,000 to £95,000.
- Delivered 10% annual cost savings through effective labour and budget control.
- Oversaw store refurbishments, increasing footfall by 15%.
- Reduced staff turnover by 40% through structured training and development.
- Supported regional operations during acquisitions, training new managers.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Exceeded sales goals by expanding operations and acquiring new customers
- Implemented theft prevention measures to reduce store losses.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
Deputy Store Manager
Co-op
Putney, London
01.2001 - 01.2003
- Supported daily operations, ensuring smooth running of the store.
- Supervised colleagues across checkouts, shop floor, stockroom, and fresh food.
- Managed cash handling, banking, and till discrepancy investigations.
- Conducted stock counts, monitored waste, and supported shrink reduction.
- Ensured compliance with food safety, age-restricted sales, and H&S standards.
- Delivered colleague training and onboarding.
- Resolved customer escalations and maintained service levels.
- Assisted with rota planning and labour allocation.
Customer Assistant
Co-op
01.2000 - 01.2001
- Delivered excellent customer service and supported stock, merchandising, and checkout operations.
Education
MBA - Business Administration
Dublin Metropolitan University
2004
BA - Business Management (Marketing)
Dublin Metropolitan University
2003
Skills
- Store Operations Management
- Team Leadership & Coaching
- Stock & Inventory Control
- Store Turnarounds
- Customer Experience (CX)
- Budgeting & Cost Control
- Health & Safety Compliance
- Replenishment & Merchandising
- Loss Prevention & Shrink Reduction
- Workforce Planning & Scheduling
- P&L Accountability
- Training & Onboarding
- Logistics & Delivery Management
- Performance Management
Certification
- BIIAB Level 2 – National Certificate for Licensees
- Forklift Operation Training
- Safety & First Aid Certificate
Languages
English
Tamil
Sinhala
Websites, Portfolios and Profiles
linkedin.com/in/thajudeen-azeem-mohamed-0879b137a
Software and System Expertise
- MS Office Suite ( Word, Excel, Powerpoint)
- SAP - Work Force Management and Sales Analytics
Timeline
Night Shift Lead
B&Q
03.2022 - Current
Trade Assistant (Part-Time)
Sainsbury’s
06.2021 - Current
Owner / Entrepreneur
Independent Retail Business
01.2014 - 05.2021
Store Manager
Co-op
03.2003 - 10.2013
Deputy Store Manager
Co-op
01.2001 - 01.2003
Customer Assistant
Co-op
01.2000 - 01.2001
MBA - Business Administration
Dublin Metropolitan University
BA - Business Management (Marketing)
Dublin Metropolitan University