Thais Vitiniski

As a Team Leader, I effectively supervise and coordinate the team during shifts, ensuring strict adherence to quality standards, food safety regulations, and exceptional customer service. I train and motivate new team members, fostering a positive, engaged, and high-performing work environment. I organize daily operations, oversee task management, and support the achievement of production and sales targets. Proactive in resolving operational challenges, I maintain seamless workflow and consistently high customer satisfaction. Additionally, I collaborate closely with management to implement process improvements and drive continuous operational excellence.

As a Manager, I ensured smooth business operations by delegating tasks based on staff strengths and fostering a cohesive and efficient team environment. I organised financial and operational data, produced weekly reports and contributed to our yearly budgeting and planning efforts. Managing staff rotas was a key responsibility, ensuring optimal shift coverage while accommodating individual preferences to maintain operational efficiency. In addition to overseeing staff, I handled inventory management by placing and tracking weekly orders and negotiating with suppliers to ensure the best deals while maintaining stock levels. My problem-solving ability, team leadership, and simultaneous management of multiple tasks helped keep the business running smoothly and efficiently.

As a Barista, I actively improved the quality of our hot beverages and coffee products by studying and redesigning operational processes. I provided excellent customer service by warmly greeting and efficiently serving customers, minimising wait times and enhancing their experience. I cultivated rapport and loyalty by building strong customer relationships, often recalling names and regular orders to create a welcoming atmosphere. In addition to customer service, I took responsibility for all opening and closing duties, ensuring the venue was consistently clean and the equipment was well maintained. I also regularly cleaned and serviced coffee grinders and machines,
ensuring optimal performance and consistently high-quality coffee.

As a Barista Supervisor, I took full responsibility for all opening and closing duties, ensuring that the venue and equipment were always clean and well maintained. I trained new and junior staff members in essential coffee-making techniques, including grinding and steaming, to maintain a high standard of service and quality. I also managed the register, accurately inputting orders, calculating bills, and collecting payments. My role involved welcoming guests with friendly conversation and creating a fun, inviting atmosphere. Additionally, I oversaw stock levels, ensuring adequate inventory and coordinating the timely reordering of supplies to keep operations running smoothly.