Thaina Dal Ava
Gravesend,Kent
Summary
Dedicated professional with a strong foundation in customer service and client hospitality, known for clear communication and active listening skills. Demonstrates exceptional multitasking ability and creative thinking, maintaining a positive attitude and calm demeanour under pressure. Highly trustworthy with excellent organisational skills, adept at data entry and critical thinking. Committed to continuous learning and professional growth, aiming to leverage these competencies in a dynamic environment.
Offering strong communication and organisational skills, with friendly and welcoming attitude. Knowledgeable about customer service, multitasking, and handling administrative tasks. Ready to use and develop interpersonal, time-management, and problem-solving skills in Consultant Sales role.
Overview
5
5
years of professional experience
Work History
Receptionist / Dental Nurse
Old Street Dental Clinic
London
01.2023 - 11.2023
- Managed over 50 phone calls a day, resulting in effective communication flow within the company.
- Professionally greeted incoming customers and provided friendly, knowledgeable assistance in selling the products and treatments offered.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Enhanced customer satisfaction by efficiently managing all front desk inquiries.
- Delivered front of house duties warmly and professionally.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Built strong relationships with customers, resulting in repeat business.
Receptionist in events
Wetton Agency
London
05.2022 - 01.2023
- Worked closely with the Event Manager, resulting in well-organised functions.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Ensured client satisfaction through prompt and efficient service.
- Monitored crowd to proactively identify problems and keep groups under control.
- Implemented creative problem-solving and critical thinking to address unexpected challenges in absence of senior team members.
- Loaded and unloaded supplies and equipment to foster seamless event setup.
Account Assistant
Connect Plus
London
06.2020 - 01.2022
- Input sales, purchase, and cash transactions.
- Recorded and filed cash transactions for financial statement development.
- Prepared Excel spreadsheets to supply the company website and the office performance.
- Managed client accounts to ensure timely payments.
- Assisted in monthly closings, and ensured timely completion of tasks.
- Managed petty cash transactions, and safeguarded company resources.
- Prioritised administrative tasks based on tight deadlines.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Greeted each customer warmly, creating a friendly shopping environment.
Restaurant Receptionist
Chamberlain
London
10.2018 - 03.2020
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Ensured guest satisfaction, always serving meals with a smile and friendly manner.
- Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Followed health regulations whilst handling food, promoting safe practices.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
Business and Management (Accounting & Finance) - Business
London Metropolitan University
London 04.2022 -
Principles of Business Administration - Business
NCFE
London 01.2021 - 03.2021
Team Leading - Team Leading
ICQ
London 03.2022 - 03.2022
Customer Service - Customer Service
ICQ
London 04.2022 - 04.2022
Retail Knowledge - Retail
ICQ
London 05.2022 - 05.2022
Personal Development and Employability - Employability
ICQ
London 06.2022 - 06.2022
BTEC - Chemical
Instituto Educacional Sao Joao da Escocia
Brazil 01.2013 - 12.2014
Skills
- Customer Service
- Quick learner
- Client hospitality
- Clear communication
- Multitasking ability
- Active listening
- Creative thinking
- Positive attitude
- Calm under pressure
- Trustworthy
- Data Entry
- Organisational skills
- Critical Thinking
Languages
English
Intermediate (B1)
Spanish
Beginner
Portuguese
Fluent
Timeline
Receptionist / Dental Nurse
Old Street Dental Clinic
01.2023 - 11.2023
Personal Development and Employability - Employability
ICQ
06.2022 - 06.2022
Receptionist in events
Wetton Agency
05.2022 - 01.2023
Retail Knowledge - Retail
ICQ
05.2022 - 05.2022
Business and Management (Accounting & Finance) - Business
London Metropolitan University
04.2022 -
Customer Service - Customer Service
ICQ
04.2022 - 04.2022
Team Leading - Team Leading
ICQ
03.2022 - 03.2022
Principles of Business Administration - Business
NCFE
01.2021 - 03.2021
Account Assistant
Connect Plus
06.2020 - 01.2022
Restaurant Receptionist
Chamberlain
10.2018 - 03.2020
BTEC - Chemical
Instituto Educacional Sao Joao da Escocia
01.2013 - 12.2014
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