Thafzal Ihjaz
London,United Kingdom
Summary
Service Logistics & Operations graduate with MSc in Logistics and Supply Chain Management and hands-on experience in inventory control, reverse logistics, asset tracking, ERP/CRM systems, inbound processing, warranty workflows, and SLA-driven environments. Experienced in SAP/ERP data entry, stock reconciliation, discrepancy resolution, and vendor coordination. Seeking an entry-level Service Logistics / Warehouse Systems / Operations role.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Crew Member – Customer Service & Operations
Five Guys Enterprises
London, UK
2023.12 - 2025.02
- Performed inbound delivery checks, matched quantities to requirements, and reported discrepancies.
- Supported stock monitoring and replenishment in a fast-paced, SLA-driven environment.
- Maintained accurate operational records and supported daily inventory controls.
Business Development Intern
Stunited
Northampton, UK
2024.01 - 2025.01
- Entered, validated, and maintained operations data using Excel (basic) and CRM systems.
- Supported supplier/customer tracking, ensuring accurate records and audit readiness.
- Assisted cross-functional teams with reporting and process coordination.
Supervisor – Photography Operations
Wedbox Wedding
Kerala, India
2022.04 - 2023.01
- Scheduled equipment and staff; coordinated vendors to meet service timelines.
- Maintained asset and operations logs; resolved discrepancies under tight deadlines.
Customer Care Executive
iEnergizer
Noida, India
2021.06 - 2022.05
- Handled high-volume customer interactions using CRM systems to resolve service issues efficiently.
- Maintained accurate customer records and supported service performance metrics.
- Developed strong communication, negotiation, and data-handling skills in target-driven environment.
Education
Master's - Logistics, Materials, and Supply Chain Management
University of Northampton
Northampton, Northamptonshire 2023.02 - 2025.03
Bachelor of Commerce (B.Com) - Business & Commerce
University of Delhi
New Delhi 2019.08 - 2022.04
Skills
- Service Logistics & Warehouse Operations:
Inbound & outbound processing, returns management, asset lifecycle tracking, serial number logging, stock reconciliation, discrepancy investigation, order & invoice verification, courier coordination, SLA compliance, quality checks - Systems & Reporting:
Excel (Basic: data entry, filters, SUM/IF, simple reports), SAP/ERP (foundational) Basic data entry and record-keeping using internal systems and Excel
- Process & Professional:
Process documentation, continuous improvement (Six Sigma), attention to detail, cross-team coordination, stakeholder communication, time-critical operations
Certification
- Six Sigma Principles – Process Improvement & Lean Management
- Understanding Logistics – Supply Chain Efficiency & Operations Management
- SIA Licence – Security & Risk Awareness
- Managing Social Media & Influencer Marketing – Business Outreach Strategies
Additional Information
Fluent in English, Hindi, and Malayalam – Strong cross-cultural communication skills., Eager to gain hands-on experience in logistics, procurement, and supply chain operations., Strong problem-solving mindset, with a focus on efficiency and continuous improvement.
Languages
Arabic
Advanced
Hindi
Fluent
Malayalam
Native
Tamil
Advanced
Spanish
Beginner
References
References available upon request.
Timeline
Business Development Intern
Stunited
2024.01 - 2025.01
Crew Member – Customer Service & Operations
Five Guys Enterprises
2023.12 - 2025.02
Master's - Logistics, Materials, and Supply Chain Management
University of Northampton
2023.02 - 2025.03
Supervisor – Photography Operations
Wedbox Wedding
2022.04 - 2023.01
Customer Care Executive
iEnergizer
2021.06 - 2022.05
Bachelor of Commerce (B.Com) - Business & Commerce
University of Delhi
2019.08 - 2022.04