Thadsoruban Theivendram
Hayes,United Kingdom
Summary
Results-driven customer trading manager with 16 years in the UK retail sector, focused on driving sales and optimizing inventory. Expertise in building strong supplier partnerships and leading teams to implement effective strategies. Achievements include significant profitability improvements and enhanced operational performance.
Served as assistance manager at BP Oil UK Limited, showcasing a strong record of executing cost-saving initiatives leading to 9% decrease in operational expenses and ensuring regulatory compliance without any violations.
Background features positions as selling partner and trainee team manager at John Lewis & Partners, alongside deputy store manager at Lidl UK, leading to measurable improvements in customer satisfaction and sales metrics. Expertise encompasses KPI management, financial forecasting, negotiation strategies, and quality assurance. Aiming to apply managerial skills to promote operational efficiency and strategic development within a progressive organization.
Overview
15
15
years of professional experience
Work history
Lead Customer Trading Manager (Assistant Manager)
Sainsbury’s Supermarket Ltd (Local)
Ashford
03.2025 - Current
- Boosted customer satisfaction by efficiently resolving complaints and queries.
- Worked with tireless energy and enthusiasm to meet demands of fast-paced retail environments.
- Organised staff schedules, holiday rotas, and shift patterns to ensure seamless store operations.
- Conducted regular shelf audits, ensuring items were displayed attractively and priced accurately.
- Assisted customers with product selection, offering expert advice to enhance shopping experience and drive sales.
- Assisted store managers in developing strategies, including sales, awareness, performance and cost reductions.
- Managed team of retail assistants, delegating tasks and monitoring performance for optimal store operation.
- Closely monitored stock levels and product performance, reordering in-demand items to meet customer purchase trends.
- Analysed sales data to identify trends, adjust strategies, and maximise profitability.
- Created positive working environments by offering support and guidance to staff.
- Implemented loss prevention strategies, trained staff on security awareness to minimise shrinkage and protect assets.
Assistance Manager
BP OIL UK LIMITED
Old Windsor, United Kingdom
10.2023 - 03.2025
- Managed regulatory compliance, achieving successful inspections with zero violations
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Recruited and hired staff for stores vacancies and enforced consistent policies across workforce.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Promoted culture of personal responsibility, continuous improvement and high-quality outcomes
- Developed reports detailing operational performance and key metrics
Selling Partner / Trainee Team Manager
John Lewis & Partners
London
08.2021 - 10.2023
Deputy Store Manager
Lidl UK
Uxbridge
10.2014 - 09.2020
Manager
One Stop Food & Wine (ANUSAN LIMITED)
London
11.2010 - 03.2014
Education
Web Development
Middlesex University
High School - Mathematics
D.Senanaya College
Sri LankaSkills
- Task prioritization
- KPI tracking
- Negotiation skills
- Motivational inspiration
- Effective delegation
- Microsoft Office Suite proficiency IT expertise
- Organizational change management
- Financial performance analysis
- Financial risk assessment
- mentoring
- Inventory management
- Emotional awareness
- decision analysis
- Sales strategy
- financial analysis
- Customer relationship management (CRM)
- Innovation management
- Budgeting and financial analysis
- Excellent customer service
- HR policies
Timeline
Lead Customer Trading Manager (Assistant Manager)
Sainsbury’s Supermarket Ltd (Local)
03.2025 - Current
Assistance Manager
BP OIL UK LIMITED
10.2023 - 03.2025
Selling Partner / Trainee Team Manager
John Lewis & Partners
08.2021 - 10.2023
Deputy Store Manager
Lidl UK
10.2014 - 09.2020
Manager
One Stop Food & Wine (ANUSAN LIMITED)
11.2010 - 03.2014
Web Development
Middlesex University
High School - Mathematics
D.Senanaya College