THABILE MOYO
Shotts,North Lanarkshire
Summary
Motivated and empathetic Carer with three years experience in the care industry offering expertise in person-centered care, implementation and monitoring of individual care plans and management of resident assessments and files. Experienced administrator, competent planner, self-starter and team builder able to work under pressure in a group or alone. Certified First Aid and AED Trainer and Assessor seeking to join a team of focused, motivated professionals committed to improving the lives of others.
Overview
18
18
years of professional experience
Work history
Support Worker
Support for Ordinary Living (SOL)
05.2023 - Current
- Special needs care
- Ensure that dignity and privacy of clients are maintained at all times.
- Take the lead in activities to support independence and encourage community inclusion.
- Provide physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Continuously promote best practices in health, safety and security to safeguard service user welfare.
Live-in Care Worker
Brightcare
Edinburgh
10.2021 - 05.2023
- Stroke and Dementia care
- Household duties and preparation of cooked meals
- Assistance with mobility
- Companionship - Sharing conversation and spending time together
- Monitored individual's condition and helped with medication
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Facilitated regular leisure activities to fully engage clients.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
Care Worker
Helping Hand Care Limited, UK
07.2020 - 10.2021
- Stroke and Dementia care
- Peg feeding
- Monitoring individual's condition by helping with medication
- Accompanying clients on appointments, shopping trips and completed errands
- Aided in bathing, dressing and continence support.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Maintained accurate records to effectively measure client development against care plan objectives.
Volunteer Trainer
Joy-Q Management Solutions
Accra
05.2018 - 03.2020
- Coached and mentored community members on responsible living.
- Trained people of various backgrounds and ages as appropriate, helping to promote their wellbeing.
- Trained Customer Service and Communication skills for school teachers.
- Facilitated PTA meetings and offered recommendation on child safe-guarding.
Receptionist and Administrator
Barron Dental
Edinburgh
03.2016 - 05.2018
- Welcoming all patients in a friendly and professional manner
- Minute taking for staff meetings
- Typist for dental letters and correspondence
- Cashing up and account reconciliation every day
- Compliance with practice policies at all times
- Managed bookings using software to schedule, cancel and re-arrange appointments in a timely manner.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Recorded and maintained office expenses to track spending.
Receptionist
Smile in London Dental Practice
London
10.2015 - 03.2016
- Ensure accurate maintenance of financial and patient records
- Ensure the reception and nursing teams carry out their duties in support of the clinical team
- Deal with any patient complaints that may arise in liaison with the relevant clinical team member
- Liaise with such external suppliers and trades people as may be required for upkeep of the premises
- Ensure that the practice delivers the highest standard of care possible to every patient
Senior Receptionist & Administrator
Park-Vue Dental Practice
01.2010 - 09.2015
- Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times
- Deal with all enquiries both in person and on the telephone in a polite and professional manner
- Always be aware of patient confidentiality and data protection
- Inform Doctor of patient's arrival
- Booking appropriate appointments
- Taking & receipting of all monies
- Maintain and accurately file records and update information from patients
- Ensure all notes and information are available to coincide with appointments and up to date medical history forms are completed and signed
- Ensure patients receive all necessary paper work and all forms are signed and dated correctly
- Provide courtesy calls and send out appointments & reminders to patients
- Proactively deal with all complaints in line with company policy
- Be fully conversant with all emergency & evacuation procedures
- Promote a professional image of the company at all times and be knowledgeable about the services the practice provides
- Liaise between dental laboratories, hospitals and dentists
- Training and development of junior staff
Receptionist
Bluebell Dental Practice
01.2008 - 01.2010
- Maintain a professional reception area; organize patient education materials, etc
- Greet and welcome patients and visitors to the practice
- Check in patients according to office protocol, verifying and updating patient information
- Oversee patient relations & handle patient complaints
- Help explain office policy to patients Confirm the next day's appointments according to protocol and patient preferences
- Schedule patients for efficient use of doctor and staff time
- Check patient quick-fill list to try to fill in cancellation and no-show appointment times
- Collect payment from patients at the time of treatment
- Make follow-up appointments as needed
- Prepare financial treatment plans and present plan options to patient at end of their appointment
Senior Receptionist & Administrator
Park-Vue Dental Practice
01.2005 - 01.2008
- Appropriately book appointments
- Constantly monitor the appointment book to maximise available appointment time
- Encourage patients to give as much notice as possible if they need to cancel or rearrange appointments
- Make courtesy calls to avoid failure to attend long appointments
- Ensure all monies are taken for treatment, and accounts letters sent as required to avoid debt to the practice
- Ensure all monies are frequently removed from the reception area and always securely stored at the end of the day
- Report any equipment breakdowns immediately to the practice manager
- Assist with the compiling of reports and records on practice performance
- Liaise between dental laboratories, hospitals and dentists
- Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times
- Deal with all enquiries both in person and on the telephone in a polite and professional manner
- Inform Doctor of patient's arrival
- Booking appropriate appointments
- Maintain and accurately file records and update information from patients
- Ensure all notes and information are available to coincide with appointments and up to date medical history forms are completed and signed
- Ensure patients receive all necessary paper work and all forms are signed and dated correctly
- Proactively deal with all complaints in line with company policy
- Be fully conversant with all emergency & evacuation procedures
Education
PDLSG - First Aid Trainer/Assessor Train the Trainer
Abertay International Training Limited
Glasgow, Glasgow CityAED Trainer/Assessor
Abertay International Training Limited
Glasgow, Glasgow Cityundefined
2004
Skills
- SKILLS & COMPETENCES:
- Works well as an individual or as part of a team - Leader
- Proactive and uses initiative or follower
- Very strong influencing and reasoning skills
- Communicates effectively at all levels
- Good awareness of business activities -profit
- Logical approach to decision making
- Highly motivated, committed and resilient
- Manages time and work to tight deadlines effectively plans and organizes workload
- IT Skills: Fully proficient in Microsoft Word and Excel
- Medication administration
- Care needs assessment
- First Aid/CPR qualification (Level 3)
- First Aid Trainer/Assessor (Level 3)
- AED Trainer/Assessor
- Teaching award-Planning and Delivering Learning Sessions to Groups (PDLSG)
Timeline
Support Worker
Support for Ordinary Living (SOL)
05.2023 - Current
Live-in Care Worker
Brightcare
10.2021 - 05.2023
Care Worker
Helping Hand Care Limited, UK
07.2020 - 10.2021
Volunteer Trainer
Joy-Q Management Solutions
05.2018 - 03.2020
Receptionist and Administrator
Barron Dental
03.2016 - 05.2018
Receptionist
Smile in London Dental Practice
10.2015 - 03.2016
Senior Receptionist & Administrator
Park-Vue Dental Practice
01.2010 - 09.2015
Receptionist
Bluebell Dental Practice
01.2008 - 01.2010
Senior Receptionist & Administrator
Park-Vue Dental Practice
01.2005 - 01.2008
PDLSG - First Aid Trainer/Assessor Train the Trainer
Abertay International Training Limited
AED Trainer/Assessor
Abertay International Training Limited
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