Summary
Overview
Work history
Education
Skills
Additional Training
Timeline
Generic

Thabani Tshuma

Birmingham

Summary

Compassionate and skilled healthcare professional with extensive experience in dementia care, elderly support, and therapeutic interventions. Proficient in palliative care, infection control, and risk assessment, with a strong commitment to quality improvement. Adept at managing complex care needs, including learning disabilities, epilepsy, and autism spectrum disorders, while ensuring effective medication administration and individualized care planning. Excels in leadership, teamwork, and communication, demonstrating resilience in high-pressure environments. Dedicated to enhancing patient well-being and continuously developing expertise in health and safety regulations to drive optimal care outcomes.

Overview

34
34
years of professional experience
4059
4059
years of post-secondary education

Work history

Support Worker

Airmid Staffing
01.2023 - 02.2025
  • Assisting with personal care, Administration of medication, meal preparation
  • Improved patient comfort by assisting with daily personal hygiene tasks.
  • Attended mandatory training courses on regular basis to keep skills updated.
  • Documented patient observations accurately for healthcare team's reference.
  • Maintained a clean, safe environment for all patients.
  • Practised infection control standards to maintain patient health and safety.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.

Support Worker

Solous People Care
06.2021 - 01.2023
  • Working with Suffolk County as RSW team assist with hospital discharge customers assisting with personal hygiene, administering of medication, meal preparation
  • Helped achieve patient independence through guided tasks and activities.
  • Supported daily living skills training which increased client self-sufficiency.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Prepared nutritious meals that met special dietary needs of clients.
  • Assisted in maintaining a clean environment for improved client health.
  • Assisted service users to obtain and access community resources.

Support Worker

Medgen Staffing
04.2015 - 05.2021
  • provide hands-on support to children with learning disabilities and ASD in various community settings, ensuring they have access to appropriate resources and services.
  • Assist children in completing daily activities, including personal care, meal preparation, and engaging in structured routines to promote independence.
  • Administer and monitor prescribed medication, ensuring adherence to proper dosage and safety guidelines while keeping accurate records.
  • Implement behavioral management techniques to support children with challenging behaviors, ensuring a safe and nurturing environment. De-escalate situations using positive reinforcement strategies.
  • Plan and accompany children on community outings, such as educational visits, recreational activities, and social events, fostering social interaction and inclusion.
  • Maintain detailed records of progress, behavioral changes, incidents, and interventions, providing comprehensive reports to support care planning.
  • Ensure adherence to safeguarding policies, health and safety regulations, and best practices to maintain a secure and supportive environment for children.

Health Assistant

ST GILES NURSING HOME
02.2005 - 04.2013
  • Administered medication under supervision, managing patient conditions effectively.
  • Provided emotional support to patients and families during difficult times.
  • Supported elderly patients with daily activities which improved their quality of life.
  • Assisted with patient care, improving overall comfort and wellbeing.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Delivering high-quality care to clients with disabilities, achieving care plan objectives.

Support Worker/Healthcare Assistant/live-in

CARETECH COMMUNITY SERVICES
02.2000 - 07.2003
  • Supporting individuals with learning difficulties/ physical disabilities/ challenging behaviour clients with spinal injuries/ neurological disorder to live their daily lives the best they can
  • Facilitated daily living tasks for improved quality of life for residents.
  • Supported the maintenance of resident independence through appropriate interventions and activities.
  • Managed medication schedules for each resident, ensuring correct administration and timing.
  • Assisted with mobility exercises as part of rehabilitation program, contributing to patient recovery.
  • Assisted with personal care tasks for enhanced comfort and dignity of residents.
  • Recorded patient information accurately, aiding in effective medical care provision.
  • Offered companionship to lonely or isolated residents, improving their mental well-being.
  • Provided emotional support to residents, promoting a positive environment.
  • Helped maintain dietary needs of each individual by preparing nutritious meals.

Waiter

BULAWAYO CLUB
01.1996 - 01.2000
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Delivered excellent customer service through friendly and polite interaction.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Helped reduce waiting times by swiftly clearing tables after use.

Waiter/Food & Beverage

Higher Foundation
01.1994 - 12.1996
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Managed table settings for optimal dining experience.
  • Explained dish components clearly to inform customers' decisions.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.

Waiter/Food & Beverage

FOUNDATION COLLEGE
01.1991 - 12.1993
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Education

NVQ Level 2 -

Solihull College
01.2008 - 01.2009

Skills First NVQ Diploma Level 3 - undefined

01.2012 - 01.2013

Zimbabwean O'Level - English Language, Ndebele, Agricultural, Bible studies, Isizulu

01.1988 - 01.1991

MAPA -

Brookland Hospital
Coventry

PMVA -

TrainedUp
Birmingham
04.2018 - 04.2023

PMVA (Bild Accredited) -

Train Healthcare
Birmingham

Skills

  • Palliative care understanding
  • resilience in difficult situations
  • Risk assessment application
  • Infection control knowledge
  • Dementia care expertise
  • Elderly assistance proficiency
  • Self-Management
  • Medication Administration
  • Care planning
  • Quality improvement techniques
  • Intervention techniques
  • Learning disabilities support
  • Health and Safety regulations
  • Therapeutic care
  • Epilepsy Support
  • Communication skills
  • Team Leadership
  • Autism Spectrum Disorder support

Additional Training

• Oliver McGowan Level1 & 2

• Epilepsy and Seizure Management 

• Administration of Medication 

• Substance Misuse Awareness 

• Drug and Alcohol Awareness 

• Domestic Violence 

• Risk Assessment 

• Information Governance 

• Resuscitation Awareness Level 2

• Moving & Handling Level 2 

• Infection Prevention & Control Level 2 

• Duty of Candor Training 

• Essential Life Support 

• Health WRAP Workshop 

• Mandatory Training 

• Critical Analysis in Practice 

• Values Ethics & Appropriate Challenge

 • Professional Resilience 

• Safeguarding Children 

• Safeguarding Vulnerable Adults 

• Health, Safety & Welfare 

• Fire Safety 

• Dementia Awareness 

• Hand Hygiene 

• First Aid 

• Information Governance 

• Leadership Skills 

• Court Skills 


Timeline

Support Worker

Airmid Staffing
01.2023 - 02.2025

Support Worker

Solous People Care
06.2021 - 01.2023

PMVA -

TrainedUp
04.2018 - 04.2023

Support Worker

Medgen Staffing
04.2015 - 05.2021

Skills First NVQ Diploma Level 3 - undefined

01.2012 - 01.2013

NVQ Level 2 -

Solihull College
01.2008 - 01.2009

Health Assistant

ST GILES NURSING HOME
02.2005 - 04.2013

Support Worker/Healthcare Assistant/live-in

CARETECH COMMUNITY SERVICES
02.2000 - 07.2003

Waiter

BULAWAYO CLUB
01.1996 - 01.2000

Waiter/Food & Beverage

Higher Foundation
01.1994 - 12.1996

Waiter/Food & Beverage

FOUNDATION COLLEGE
01.1991 - 12.1993

Zimbabwean O'Level - English Language, Ndebele, Agricultural, Bible studies, Isizulu

01.1988 - 01.1991

MAPA -

Brookland Hospital

PMVA (Bild Accredited) -

Train Healthcare

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Thabani Tshuma