Thabang Dima

• Patient Satisfaction: Addressed patient complaints effectively, improving satisfaction ratings by 15% through proactive communication and service quality improvements
• Operational Management: Managed scheduling and administrative functions, resulting in a 20% improvement in clinic workflow efficiency and a reduction in wait times
• Employee Training: Conducted regular training sessions for clinical and administrative staff, raising operational compliance rates by 25%
• Patient Records Management: Streamlined patient data entry processes to ensure accuracy, reducing record errors by 30% and improving continuity of care

• Company Overview: Remote
• Strategic Oversight: Directed healthcare operations and clinical services, enhancing service delivery and driving patient engagement through community-focused initiatives, contributing to a 15% increase in clinic visits year-over-year
• Budget and Resource Management: Established and managed clinic budgets, implementing cost-reduction measures that decreased operating costs by 20% while increasing quality of care
• Leadership and Staff Development: Led a team of 20+ medical and non-medical professionals, achieving a 10% improvement in performance reviews through targeted professional development programs
• Compliance and Policy Implementation: Updated and enforced policies in alignment with health standards, achieving full compliance with federal and state regulations during all audits
• Remote

• Employee Health Services: Delivered corporate health solutions to employees and their families, achieving a 95% satisfaction rate in annual health service feedback
• Preventative Health Education: Organized wellness workshops on lifestyle diseases, resulting in a 20% increase in employee engagement in preventative health measures

• Employee Health Services: Delivered corporate health solutions to employees and their families, achieving a 95% satisfaction rate in annual health service feedback
• Preventative Health Education: Organized wellness workshops on lifestyle diseases, resulting in a 20% increase in employee engagement in preventative health measures

• Program Management:Provided clinical guidance and technical oversight on HIV-related initiatives to support Botswana’s 95-95-95 cascade goals. Through these efforts, increased ART linkage rates, reaching 91% of the target population on antiretroviral treatment, contributing significantly toward Botswana’s national HIV treatment objectives.

Government Collaboration: Partnered closely with the Government of Botswana on quality assurance projects focused on stigma reduction and enhancing healthcare access for key populations. This collaboration directly advanced the nation’s 95-95-95 goals by improving service quality and reach for vulnerable communities, moving Botswana closer to its targets.

• Clinic Management: Oversaw all administrative and clinical operations, including staffing, budgeting, and quality control, which led to a 20% increase in operational efficiency
• Community Health Initiatives: Initiated health outreach programs in collaboration with local organizations, enhancing clinic visibility and driving a 10% growth in patient registrations
• Performance Tracking: Developed reporting structures to track key performance metrics, resulting in a 15% improvement in service delivery time

• Trauma Care and Emergency Response: Delivered high-quality care in emergency settings, managing trauma cases and critical procedures, which contributed to survival rate for critical patients
• Policy Development: Assisted in the creation of emergency care protocols, including a specialized snakebite management protocol, enhancing the standard of care
• Improved patient outcomes and delivery of care through improved clinical quality processes.
• Mentored junior medical staff members through hands-on training sessions, reinforcing key concepts and guiding their professional growth.