Teuta Lika
City of London
Summary
Dedicated professional with expertise in front of house operations and customer service, known for exceptional communication and interpersonal skills. Demonstrates reliability and responsibility, effectively managing time and multitasking to enhance team performance. Skilled in upselling and problem solving, contributing to business success while fostering positive customer relationships. Aspires to leverage these competencies in a dynamic environment that values teamwork and innovation.
Overview
8
8
years of professional experience
Work history
Front of house
Terroni of Clerkenwell
London
2024.09 - 2025.09
- Executed accurate food and drink orders to maximise customer satisfaction.
- Managed front of house operations, ensuring efficient daily operations.
- Maintained cleanliness of front of house and work areas according to schedule.
- Handled cash transactions with accuracy, balancing till at shift's end.
- Ensured exceptional service delivery, enhancing overall dining experience.
- Prepared and presented dishes to meet special dietary requests.
- Coordinated table settings to elevate dining atmosphere.
- Provided friendly and courteous service, boosting customer satisfaction ratings.
Front of house
Gelato coffee
London
2021.07 - 2024.08
- Collaborated with team members to achieve effective workflow.
- Handled complaints efficiently, ensuring customer satisfaction.
- Delivered tailored recommendations to customers, driving upselling opportunities.
- Prepare and serve beverages efficiently while maintaining excellent customer service.
- Managed daily sales records and ensured accurate cash handling.
Housekeeping cleaner
All furniture ltd
London
2018.02 - 2020.03
- Achieved spotless environments by meticulously polishing furniture and washing windows.
- Delivered high-quality cleaning services to ensure client satisfaction at all times.
- Maintained clean, safe spaces for guests and staff, adhering to infection control policies.
- Instructed and supervised housekeeping staff to execute daily tasks effectively.
Skills
- Front of house
- Exceptional communication and interpersonal skills
- Reliable and highly responsible
- Customer Service expertise
- Effective team player
- Proficient time management and multitasking
- Upselling
- Problem Solving
Affiliations
- cooking
- Baking
Languages
English
Fluent
Albanian
Native
References
References available upon request.
Timeline
Front of house
Terroni of Clerkenwell
2024.09 - 2025.09
Front of house
Gelato coffee
2021.07 - 2024.08
Housekeeping cleaner
All furniture ltd
2018.02 - 2020.03