Tetyana Panchoshnyk
London
Summary
Effective communicator in several languages, a team player who can problem solve whilst working under pressure to a strict schedule and deadlines. Ability to learn in a fast-paced environment. Driven to deliver high-quality service and consistent results.
Overview
21
21
years of professional experience
Work History
Real Estate, interior design, decoration
Self-Employed
Kyiv, Ukraine
09.2018 - 02.2022
- Projecting interior design in properties
- Adapting client ideas into functional designs for fashionable living spaces.
- Sourcing materials and maximising project effectiveness whilst minimising costs.
- Analyzing market trends and adjusting strategies accordingly, resulting in increased profits.
- Breaking down the problems, evaluating solutions, and making decisions.
- Handling all paperwork related to the procurement of materials and services meticulously, avoiding any delays or discrepancies in the supply chain.
- Working closely with the team to ensure design integrity throughout the construction phases.
- Supporting the team by demonstrating respect and willingness to help.
Trade Representative
PLC "VictoriaM"
Kyiv, Ukraine
01.2016 - 01.2018
- Building, developing, and maintaining relationships with customers.
- Coordinating the shipments of goods to customers in a just-in-time environment, improving customer satisfaction ratings.
- Developing new trading strategies for increased profitability.
- Negotiating profitable deals with suppliers, reducing overall operational costs.
- Renewing contracts promptly to maintain high-value client bases.
Manager in customer services
PLC "Lesprivatservice"
Kyiv, Ukraine
06.2012 - 01.2014
- Engaging with prospective clients in the sale of products and services
- Identified growth opportunities through comprehensive market research.
- Drafting of documents concerning the sales of goods and services. Maintaining inventory control, reducing stock shortages.
- Resolving conflicts efficiently for improved customer relations and customer complaints.
- Coordinating with various departments to resolve complex issues quickly and smoothly.
Interpreter
Consulting TP LTD
London, United KIngdom
11.2007 - 09.2009
- Translating documents from Russian, Ukrainian, and Polish into English and vice versa.
- Undertaking the role of interpreter to enable the sharing of information.
- Developing strong working relationships with clients.
- Cultivating to understanding of language nuances.
- Providing translation services for enhanced cross-cultural communication.
- Specialising in legal documentation, ensuring precise interpretation.
- Assisting in business meetings for effective bilingual conversation.
Sales Assistant, Cashier
Turkish store
London, Greater London
01.2006 - 09.2007
- Greeted each customer warmly, creating a friendly shopping environment.
- Balancing the till at the end of the day and maintaining accurate records.
- Maintaining a clean and organised workspace to ensure efficient service.
- Utilising excellent communication skills to provide detailed product information.
- Ensured clean and orderly shelves for improved store appearance.
- Arranged shelves to increase visibility and accessibility of products.
- Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.
Bar team member
Bull&Mouth pub
London, Greater London
09.2004 - 12.2005
- Delivering high standards of customer service by efficiently handling bar tasks.
- Maintaining the cleanliness and orderliness of the bar area for the optimal work environment.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Managed multiple orders simultaneously for faster service delivery.
- Supported colleagues during peak hours, reducing waiting time for customers.
- Collaborated effectively with team members to deliver superior service quality.
- Maintaining bar stocks, replenishing daily as necessary.
- Dealing with customer complaints promptly contributes to a reputation for excellent customer service.
Head of sales department
PLC "AugustTrade"
Kyiv
04.2001 - 09.2003
- Drafting legal documents for the company.
- Liaising with customers regarding their requirements.
- Resolving any difficulties the customer may have.
- Boosting customer satisfaction levels through the introduction of personalised service plans.
- Analysing sales reports to identify trends and update strategies.
- Invoicing.
Education
Online course - British Interior Design
British Interior Designing Course
United Kingdom 01/2024 - 07/2025
A-Levels - History, culture, traditions and civilisation of France
FranceLangue
Paris, France 11/2002 - 03/2003
Bachelor's degree - International Relations, Interpreter of Foreign Languages
Taras Shevchenko University
Ukraine, Kyiv 09/1993 - 06/1998
Skills
- Multilingual
- Communication skills
- Basic computer skills
- Interior Designing skills
- Problem-solving
- Internet marketing sales
- Enjoying reading business books in sales and marketing
- Learning fast and always open to new bits of knowledge
- Calm under pressure
Languages
English
Fluent
Ukrainian
Native
Russian
Fluent
Polish
Advanced
French
Intermediate
Affiliations
- Reading
- Traveling
- Sport
- Painting and decorating
Timeline
Real Estate, interior design, decoration
Self-Employed
09.2018 - 02.2022
Trade Representative
PLC "VictoriaM"
01.2016 - 01.2018
Manager in customer services
PLC "Lesprivatservice"
06.2012 - 01.2014
Interpreter
Consulting TP LTD
11.2007 - 09.2009
Sales Assistant, Cashier
Turkish store
01.2006 - 09.2007
Bar team member
Bull&Mouth pub
09.2004 - 12.2005
Head of sales department
PLC "AugustTrade"
04.2001 - 09.2003
Online course - British Interior Design
British Interior Designing Course
01/2024 - 07/2025
A-Levels - History, culture, traditions and civilisation of France
FranceLangue
11/2002 - 03/2003
Bachelor's degree - International Relations, Interpreter of Foreign Languages
Taras Shevchenko University
09/1993 - 06/1998
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