TETIANA Shchur
LONDON,North
Summary
Hard-working administrator with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Great experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
12
12
years of professional experience
7
7
Years of post-graduate education
Work history
Front of house team leader
Pret A Manger
LONDON
09.2018 - 11.2023
- Completed accurate end-of-day financial routines for cash and card transactions.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Informed and advised customers on allergy concerns and menu alternatives, making specific recommendations based on dining preferences.
- Maximized profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
- Built loyal customer base by creating welcoming environment with top quality service( our shop was always at top 5 in City amongst other 150)
- Led by example in providing customers with attentive, professional restaurant service.
- Trained new recruited employees, offering ongoing support and guidance to maintain first-class customer service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Stayed current on processes and procedures to offer relevant assistance.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Completed duties to deliver on targets with accuracy and efficiency.
- Supported team by demonstrating respect and willingness to help.
Head of Enrollment Department (Post graduate prgm)
Lviv University named after Ivan Franko
Lviv Ukraine
03.2015 - 09.2018
- Collaborated to develop and implement admissions policies for high-volume intake in post graduate program for University
- Explained university application process and finance options to prospective students.
- Resolved complex queries by offering tailored solutions.
- Updated and maintained admissions system and database, enabling real-time data access.
- Scheduled interviews and appointments for applicants to meet with University exam board and checking of submission necessary documents within stated time
- Led streamlined scholarship auditions and managed from initial meeting to course registration.
- Collected and collated student data to formulate unique insights.
- Answered incoming telephone calls and emails to clarify admissions policies and processes.
- Issued and tracked student communications, in line with regulatory requirements.
Legal administrator
Besso Limited UK rep. office in Ukraine
Kyiv Ukraine
03.2005 - 12.2013
- Wrote legal contracts (for reinsurance) for business and personal transactions.
- Guaranteed client confidentiality and verified upholding and adherence to legal privileges across tasks.
- Coordinated delivery of legal correspondence to clients (insurance companies), and Ukraine regulatory authorities.
- Proofread and revised draft documents daily to optimise formatting, punctuation and consistency with original contract signed in the UK.
- Enabled legal performance tracking by analysing reports and submitting results to Head office in UK for further review.
- Responded to routine enquiries, arranged meetings and maintained supplies to support productivity of Ukrainian team.
- Performed file closures and archiving processes to keep case information safe.
- Responded to routine enquiries, arranged meetings and maintained supplies to support productivity of legal team.
- Used case management system to monitor and maintain case-related information and court deadlines and report submission for finance authorities .
- Drafted legal correspondence on behalf of company, using attention to detail and communication skills to produce-error free documents.
- Corresponded with clients on legal matters by sending emails and other correspondence.
Education
Master of Business Administration - Corporate Finance
Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
Cardiff 12.2013 - 02.2015
LLB (Bachelor of Law) - Civil and Company Law
Lviv National University
09.1998 - 06.2004
Skills
- Customer service
- Team Management
- Incident reporting and management
- Accurate money handling
- Staff supervision
- Compliance standards
- Project scheduling
- Workflow planning
- Data management
- Multilingual
- Cost control
- Microsoft Office expertise
- Deadline driven
- Ability to prioritize
- Documentation control
- Complaint resolution
Timeline
Front of house team leader
Pret A Manger
09.2018 - 11.2023
Head of Enrollment Department (Post graduate prgm)
Lviv University named after Ivan Franko
03.2015 - 09.2018
Master of Business Administration - Corporate Finance
Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
12.2013 - 02.2015
Legal administrator
Besso Limited UK rep. office in Ukraine
03.2005 - 12.2013
LLB (Bachelor of Law) - Civil and Company Law
Lviv National University
09.1998 - 06.2004
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