Summary
Overview
Work history
Education
Skills
Acknowledgements
Timeline
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Haya Naim

London,UK

Summary

Multilingual professional with a Master’s in Economics and Policy of Energy and Environment from UCL and extensive experience in strategic consulting, sustainability, and data-driven decision-making. With over two years of experience at 3HORIZONS, a leading global strategy consulting firm with offices in London, Italy, New York, and Cyprus, I was mentored 1:1 by the Head of UK Operations and quickly progressed from Junior Business Analyst to Marketing & Sales Operations and now Go to Market Operations Associate. I developed expertise in optimizing CRM systems, executing innovative marketing strategies, and delivering actionable insights to drive growth. Proficient in Excel, R Studio, and ArcGIS, with a collaborative approach and international experience across London and Abu Dhabi. Fluent in English, Arabic, and French, I am seeking a role in Abu Dhabi to further my professional growth and contribute to impactful strategic transformations.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Go to Market Operations Associate

3Horizons
11.2024 - Current

Play a leadership role in driving both the sales and marketing operations by maintaining accurate data in CRM systems, preparing analysis and reports, supporting business development outreach, preparing prospect LOPs, closely supporting other sales processes and ensuring smooth execution of mission critical tasks.
• Consistent and effective outreach to new and existing
prospects at scale
• Development of engaging, innovative and customer-centric
outreach methods and approaches
• Leadership and ownership of Hubspot as the single-source-
of-truth for our CRM
• Support of Head of BD to drive sales processes from top to
bottom of funnel
• Identify opportunities for improvements in efficiency and
effectiveness in sales processes
• Be the link between marketing and sales activities –
ensuring the most effective content is being developed
and leveraged
• Leverage insights and knowledge on prospect feedback
and outreach message conversion to drive “customer-
centric” development of marketing materials

Marketing & Sales Operations

3HORIZONS
London
09.2023 - 11.2024
  • Optimized CRM systems to streamline sales processes, enhance customer engagement, and improve operational efficiency.
  • Designed and executed data-driven marketing campaigns, driving lead generation and increasing brand visibility.
  • Conducted detailed sales data analysis to identify trends, inform strategic decisions, and support revenue growth initiatives.
  • Collaborated with cross-functional teams to align marketing and sales strategies, driving cohesive and impactful campaigns.
  • Created detailed performance reports and dashboards to monitor campaign success and inform future strategies.
  • Leveraged technology and automation tools to improve marketing efficiency and reduce operational bottlenecks.


Junior Business Analyst

3HORIZONS
London
03.2023 - 09.2023
  • Conducted structured analyses and primary research to address complex business challenges, delivering actionable insights and data-driven solutions for large companies, including Rentokil and William Jackson Food Group, among others.
  • Developed comprehensive business cases and strategic plans to drive performance improvement for clients across various industries.
  • Presented clear and concise findings to internal teams and external clients, ensuring actionable next steps and impactful decision-making.
  • Collaborated with multi-disciplinary and cross-functional teams to deliver innovative, end-to-end solutions tailored to client needs.
  • Utilized advanced tools and methodologies, including data visualization and statistical modeling, to analyze trends and inform strategy development.
  • Supported the implementation of business process improvements, enhancing operational efficiency and achieving measurable outcomes.
  • Conducted market and competitor analyses to identify growth opportunities, mitigate risks, and drive strategic initiatives.


Sustainability Intern

Etihad Airways
Abu Dhabi
08.2019 - 09.2019
  • Produced detailed progress reports to track and evaluate achievements against sustainability goals.
  • Participated in benchmarking and networking events to gather insights and promote sustainability initiatives.
  • Enhanced analytical and research skills through data-driven evaluations of sustainability practices.
  • Organized and hosted events during Sustainability Week to raise awareness and engage stakeholders.
  • Developed and delivered presentations proposing innovative ideas to improve workplace efficiency and sustainability.


Education

Master of Science - Economics and Policy of Energy and Environment

University College London
London
09.2021 - 09.2022

Bachelor of Science - Environmental Science

University of Exeter
Cornwall
09.2018 - 09.2021

Skills

    Multilingual Communication: Fluent in English, French, and Arabic Also intermediate proficiency in Spanish


    Technical Proficiency:

    Proficient in Excel, R Studio, and ArcGIS, with experience in data visualization and presentation


    Strategic Thinking: Experienced in developing business cases, strategic plans, and performance improvement initiatives

    Research and Analytical Expertise: Skilled in conducting advanced research, data analysis, and deriving actionable insights


    Team Collaboration: Proven ability to work effectively in multi-disciplinary teams, delivering high-impact results in dynamic environments



Acknowledgements

  • Mentor, University of Exeter: Provided guidance to first-year students on time management, organization, and effective study strategies, fostering their academic success and personal development.
  • Interpreter, Falmouth and Penryn Refugees: Volunteered as an interpreter, leveraging multilingual proficiency to assist an Arabic-speaking family in navigating local systems and integrating into the community.

Timeline

Go to Market Operations Associate

3Horizons
11.2024 - Current

Marketing & Sales Operations

3HORIZONS
09.2023 - 11.2024

Junior Business Analyst

3HORIZONS
03.2023 - 09.2023

Master of Science - Economics and Policy of Energy and Environment

University College London
09.2021 - 09.2022

Sustainability Intern

Etihad Airways
08.2019 - 09.2019

Bachelor of Science - Environmental Science

University of Exeter
09.2018 - 09.2021
Haya Naim