TESSY UKORO-OMOHEFE
Liverpool, Walton,Merseyside
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Overview
7
7
years of professional experience
Work History
Customer Care Services
Omega Recruitment Services
Liverpool, United Kingdom
10.2023 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Human resources manager
Crown Health Hospital
Warri, Nigeria
01.2020 - 10.2023
- Facilitated grievance resolution with professional mediation techniques.
- Promoted work-life balance via flexible working hours policy introduction.
- Centralised personnel records, made data access easier and quicker.
- Coordinated training programmes for skills enhancement and career progression opportunities.
- Negotiated employment contracts to secure fair terms for both parties involved.
- Implemented an effective onboarding programme, ensured smooth integration of new hires.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Instructed employees on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
- Oversaw redundancy procedures to ensure fairness and legality adherence.
- Arranged regular performance reviews for employee growth and development.
- Conducted thorough background checks for safe and compliant hiring practices.
- Maintained legal compliance to avoid penalties and sanctions.
- Aligned HR strategies with business goals to drive overall company performance.
- Streamlined HR procedures, resulted in more organised operations.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
- Advised senior management on employee corrective actions.
- Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals.
Customer service representative
Faith Interprises
Asaba, Nigeria
01.2018 - 10.2020
- Offered technical support, leading to enhanced user experience.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Ensured smooth running of operations with timely preparation of reports.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Enhanced communication channels through regular updates on company policies and promotions.
- Assisted customers in making informed decisions by providing detailed product information.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Streamlined processes through efficient record keeping.
- Provided top-notch support for increased customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Trained new hires for improved productivity and efficiency on the job floor.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Facilitated customer loyalty programmes to enhance customer retention.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
- Offered current, accurate advice on optional solutions for concerns.
- Performed administrative duties contributing towards smooth store operations.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Shared informational brochures and details about policies to help guests make decisions.
Education
Bachelor of Arts - Banking and Finance
Delta State University
Abraka09.2017
Diploma of Higher Education - Human Resources Management
Delta State Polytechnic
Ogwashuku09.2015
Skills
- Fluent in sign language
- Efficient telephonic etiquette
- Telephone manners
- Email correspondence expertise
- Problem-solving
- Team Leadership
- Public speaking
- Relationship Management
- Logistical planning
- Telephone skills
- Customer relationship management
- Strong customer service orientation
- Problem solver
Languages
English
Native
Timeline
Customer Care Services
Omega Recruitment Services
10.2023 - Current
Human resources manager
Crown Health Hospital
01.2020 - 10.2023
Customer service representative
Faith Interprises
01.2018 - 10.2020
Bachelor of Arts - Banking and Finance
Delta State University
Diploma of Higher Education - Human Resources Management
Delta State Polytechnic
Similar Profiles
Sreya RoySreya Roy
Senior AR Executive. at Omega Healthcare Management Services.Senior AR Executive. at Omega Healthcare Management Services.
Dr Sonali GuptaDr Sonali Gupta
Medical Data Analyst at Omega Healthcare Management Services PrivateMedical Data Analyst at Omega Healthcare Management Services Private
Ruban ManiRuban Mani
Lead- Delivery at Omega Healthcare Management Services Pvt LtdLead- Delivery at Omega Healthcare Management Services Pvt Ltd
Andrea MerryAndrea Merry
Credit Controller at Sunbelt Rentals LimitedCredit Controller at Sunbelt Rentals Limited
Maureen WilsonMaureen Wilson
Funeral administrator at Cravens Funeral ServicesFuneral administrator at Cravens Funeral Services