Summary
Overview
Work History
Education
Skills
Timeline
Generic

TESSY JOYLY FERNANDES

Receptionist
Wembley,United Kingdom

Summary

I am an enthusiastic individual with strong focus in providing excellent customer service. Good reputation with customer satisfaction and supporting business goals. Always ready to learn and take new challenges. On a personal I am very positive, hardworking and a team player. I am seeking an opportunity that offer me new challenges, which will allow me to utilize my personal and professional skills.

Overview

12
12
years of professional experience

Work History

RECEPTIONIST

DRUIDS GLEN HOTEL & GOLF RESORT
03.2022 - 01.2024
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.

RECEPTIONIST

MOBOR BEACH RESORT, CAVELOSSIM
Goa, India
05.2017 - 01.2022


  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Scheduled office meetings and client appointments for staff teams.

LOWER DIVISION CLERK

MEMBER OF LEGISLATIVE ASSEMBLY
Goa. India
03.2012 - 03.2017
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.

Education

COMPLETED HIGHER SECONDARY SCHOOL -

HOLY TRINITY COLLEGE BENAULIM
GOA, INDIA

COMPLETED SCHOOL - undefined

FATIMA CONVENT HIGH SCHOOL
GOA, INDIA

Skills

    Team Work and Collaboration

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Timeline

RECEPTIONIST

DRUIDS GLEN HOTEL & GOLF RESORT
03.2022 - 01.2024

RECEPTIONIST

MOBOR BEACH RESORT, CAVELOSSIM
05.2017 - 01.2022

LOWER DIVISION CLERK

MEMBER OF LEGISLATIVE ASSEMBLY
03.2012 - 03.2017

COMPLETED HIGHER SECONDARY SCHOOL -

HOLY TRINITY COLLEGE BENAULIM

COMPLETED SCHOOL - undefined

FATIMA CONVENT HIGH SCHOOL

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