Summary
Overview
Work History
Education
Skills
Certification
Phone
Personal Information
Work Availability
Timeline
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TESSIN KURIAN

TESSIN KURIAN

London

Summary

Dynamic IT Consultant with proven expertise at H2o Networks in optimizing network performance and enhancing user security through effective Office 365 and Azure Active Directory management. Adept at troubleshooting and resolving technical issues, I excel in customer support and problem-solving, ensuring seamless operations and collaboration across teams.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Consultant

H2o Networks
London
11.2020 - Current
  • Configuring routers, switches, and access points to optimize network performance.
  • Office 365 and Active Directory administration, enhancing user accessibility, and security.
  • Managing SharePoint administration, promoting effective collaboration among teams.
  • Troubleshoot and repair laptops and desktops to ensure operational continuity.
  • Maintain devices and users on Azure Active Directory for streamlined management.
  • Implement two-factor authentication and BitLocker for enhanced end-user security.
  • Coordinate with third-party software support teams to resolve technical issues swiftly.
  • Oversee the ticketing system, ensuring prompt responses and resolutions.
  • Configuring IP phones and their user management.

Desktop Support Engineer

Varishtha Infotech
Dubai
10.2014 - 03.2020
  • Client: KPMG LG, Dubai
  • Supported a user base of over 300 employees, both local and in remote locations, in the UAE nationwide, including remote offices.
  • Created and managed email distribution lists, managed users, and added or removed users to or from email groups, exported or imported PST files using the Exchange Admin Center in Exchange 2013.
  • Responsible for monitoring the help desk ticketing system and the timely resolution of end-user issues, hardware, and software requests.
  • MDM management for Android and iPhone devices (MobileIron, Intune).
  • Completing job reports and ordering supplies.
  • Centralized asset management and security incident documentation.

Technical Support Engineer

Hewlett Packard (HP)
Bengaluru
02.2011 - 08.2014
  • Telephonic support for corporate HP customers.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Documenting troubleshooting and problem resolution steps
  • Participation in providing training to customers on new products.

Education

Board of Higher Secondary Examination -

Gov Higher Secondary School
Karukone

Bachelor's degree - Electronics and Communications Engineering

Mount Zion College of Engineering
Pathanamthitta

Skills

  • Office 365 administration
  • SharePoint administration
  • On-site and remote support
  • Azure Active Directory
  • Configuring routers, switches, and access points
  • Network troubleshooting
  • VPN configuration and troubleshooting
  • MSP experience
  • TCP/IP, DHCP & DNS
  • Laptop and desktop troubleshooting and repair
  • Active Directory administration
  • Network configuration
  • SharePoint management
  • Technical troubleshooting
  • Device maintenance
  • Two-factor authentication
  • Help desk management
  • Asset management
  • Mobile device management
  • Ticketing system management
  • Effective communication and problem-solving
  • IT compliance
  • Software licenses and patches
  • IT vendor and asset management

Certification

  • Microsoft Azure entry-level training
  • CISCO Certification CCNA and CCNP

Phone

+44, 7552 241855

Personal Information

Hobbies: Photography, Listening to Music

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Consultant

H2o Networks
11.2020 - Current

Desktop Support Engineer

Varishtha Infotech
10.2014 - 03.2020

Technical Support Engineer

Hewlett Packard (HP)
02.2011 - 08.2014

Board of Higher Secondary Examination -

Gov Higher Secondary School

Bachelor's degree - Electronics and Communications Engineering

Mount Zion College of Engineering

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TESSIN KURIAN