Tessa Pinto
Assistant Manager
Hayes
Summary
Motivated and detail-oriented professional with 2+ years of leadership experience in a fast-paced, customer-focused environment. Proven expertise in team management, operational efficiency and client satisfaction. Seeking to leverage skills in communication, organisation, and leadership to transition into a corporate setting. Proficient in Microsoft Office Suite and adaptable to new challenges.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Pret A Manger
London, England
10.2022 - Current
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention by over 20%.
- Motivated and managed staff team of over 40 to consistently deliver high quality, customer-focused service.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Leader
Pret A Manger
03.2022 - 10.2022
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency by 10%.
- Conversed with customers about food and beverage desires, suggesting items best matching preferences.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Team Member
Pret A Manger
09.2021 - 03.2022
- Delivered exceptional customer service, proactively addressing needs and enhancing satisfaction by 10%.
- Managed till operations and stock maintenance while ensuring compliance with health standards.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
Administrative Assistant
The Medical Centre
09.2021 - 09.2021
- Performed administrative duties, including managing patient records, photocopying and scanning documents.
- Streamlined electronic data transfer processes, ensuring accurate and timely data handling.
- Supported the medical team by managing appointments and maintaining organised filing systems.
Education
Bachelor of Arts - English
St. Mira's College For Girls
Pune, Maharashtra, India04-2021
High School Diploma -
Bishops Junior College
Pune, Maharashtra, India04-2018
GCSEs -
St. Mary's School
Pune, Maharashtra, IndiaSkills
- Customer-Centric Problem Solving
- Microsoft Office (Word, Excel, PowerPoint)
- Communication and Interpersonal Skills
- Team Leadership and Coaching
- Operational Efficiency and KPI Management
- Proactive initiative taker
Timeline
Assistant Store Manager
Pret A Manger
10.2022 - Current
Team Leader
Pret A Manger
03.2022 - 10.2022
Team Member
Pret A Manger
09.2021 - 03.2022
Administrative Assistant
The Medical Centre
09.2021 - 09.2021
Bachelor of Arts - English
St. Mira's College For Girls
High School Diploma -
Bishops Junior College
GCSEs -
St. Mary's School
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