Tessa Hanley
Birmingham,West Midlands
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Food Service Assistant position. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work history
Night Porter/Bar Person/Waitress
Bournbrook. Inn
Birmingham
05.2022 - Current
- Ensured customers were delivered the highest level of customer service by serving food and drink .
- Ran delivery and acceptance service for clean and dirty linen, aiding smooth-running laundry provisions.
- Checked in late arrivals and early departures per shift,
- Processed various payment types, including room charges, cash, debit and credit card
Bar Person/ Waitress
The Kitchen Garden Cafe
Birmingham
06.2017 - 06.2020
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Skills
- Problem resolution strategies
- Room security checks
- Floor walks
- Emergency response procedures
- Manual handling
- Portering services
Languages
Spanish
Beginner
Timeline
Night Porter/Bar Person/Waitress
Bournbrook. Inn
05.2022 - Current
Bar Person/ Waitress
The Kitchen Garden Cafe
06.2017 - 06.2020
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