An outside sales specialist with strength in negotiations and customer service, having excellent interpersonal and time management
skills.
In addition, industrious student seeking career in technical support field. Eager to learn new techniques and enhance skills. Dedicated to offer strong customer service to increase trust and reliability
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Lead Generator
8020 Media Consulting/INC
Box 756 Cliff Ave, Enderby, British Columbia, Canada
09.2022 - Current
Met or exceeded monthly sales goals by using dynamic interpersonal and tried and tested persuasion skills.
Reached out to prospective customers using effective social media, research skills and networking events.
Scheduled 15 sales appointments per month for I Need Coaching (INC)'s executives to discuss products and services and to close qualified leads.
Attended prominent online industry trade shows, exhibitions and events.
Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
Consistently exceeded revenue targets through new account penetration and development.
Generated leads to bring in new client revenue and improve bottom-line profitability.
Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Influenced key decision-making and established trust with client and employer.
Updated sales strategies using data to improve standard team practices.
Prepared and delivered winning sales pitches.
Developed and maintained lasting customer relationships due to quick turnaround and strong communication skills.
Technical Support Engineer
8020 Media Consulting/INC
Box 756 Cliff Ave, Enderby, British Columbia, Canada
09.2022 - Current
Building of Landing Pages, Funnels, automations (GHL expert)
Analysed complex technical information to develop clearly structured and easily transferable documentation.
Managed technical support page by creating FAQs and posting knowledge-based articles.
Wrote technical documents related to current products for publishing on support page.
Assisted sales team with technical presentations and aftersales support.
Diagnosed and solved issues for customers hence maintaining high satisfaction rate.
Performed on-site beta testing for new systems to identify and resolve potential problems.
Supported out-of-hours service by working unsociable hours on-call.
Provided technical support throughout development phases of new products or offers.
Supported trials for new product development through maintaining communication between customers, sales and design.
Communicated technical concepts to customers clearly by video calls, email and online chat.
Monitored and documented performance and up-time for company products, offers and websites.
Gathered business requirements from clients, performing detailed data analyses to document requirements.
Participated in weekly department meetings to provide input on new and technical processes.
Leveraged available resources, knowledge and equipment to resolve customer requests.
Researched and investigated client complaints to make recommendations and action plans.
Collaborated with team members in virtual environments to optimise field experience and development capabilities.
Created assessment reports of equipment issues and resolutions using operational data.
Virtual Assistant
Rockstar Digital
16329 26a Avenue, Surrey, British Columbia, Canada
11.2021 - Current
Maintained databases and filing systems to boost productivity and efficiency.
Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes.
Executed website and social media updates by following standard operating procedures.
Conducted numerous researches for different marketing projects for Rockstar Digital.
Consistently demonstrated strong skills in invoicing and bookkeeping.
Maintained internal systems through CRM and website maintenance.
Confidently navigated multiple IT software and systems including G-suite, GHL, Zoho, Slack, Noysi, Discord, Time doctor, Screenshot Monitor, and even Dropbox.
Researched, analysed and summarised data for research.
Provided general administrative support to employer team by typing, filing and entering data onto Rockstar Digital Marketing's CRM.
Monitored and updated budget and account records.
Scheduled sales appointments using cold email outreach and social media outreach.
Grew engagement, interaction and reputation through multi-platform campaigns (mostly social media campaigns) for outstanding levels of client satisfaction.
Building of client’s Facebook advertisement campaigns
Lead Generator
Practice Push Marketing
2 Farrell Way, Cambridge, Massachusetts, USA
03.2022 - 01.2023
Met monthly sales goals by using dynamic interpersonal and tried and tested persuasion skills.
Reached out to prospective customers using effective social media, research skills and networking events.
Scheduled sales appointments for Practice Push marketing to discuss products and services and to close qualified leads.
Attended prominent online industry trade shows, exhibitions and events.
Generated leads to bring in new client revenue and improve bottom-line profitability.
Influenced key decision-making and established trust with potential clients and employer.
Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
Lead Generator
Phoenix Social Digital Marketing
856 W Natal Ave, MESA, Arizona, USA
07.2020 - 02.2022
Reached out to prospective customers using effective social media, research skills and networking events.
Scheduled sales appointments to discuss products and services and to close qualified leads.
Attended prominent online trade shows, exhibitions and events.
Contacted and converted potential customers via email.
Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
Consistently exceeded revenue targets through new account penetration and development.
Generated leads to bring in new client revenue and improve bottom-line profitability.
Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Influenced key decision-making and established trust with stakeholders, clients and employer.
Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Updated sales strategies using data to improve standard team practices.
Unearthed novel techniques to help increase market penetration, leading to higher sales.
Developed and maintained lasting customer relationships as a result of quick turnaround and strong communication skills.
Lead Generator
R Benefits Group
2990 Richmond Avenue, Suite 120 Houston, Texas, USA
03.2021 - 11.2021
Reached out to prospective customers using effective social media, research skills and networking events.
Scheduled sales appointments and qualified leads for closing.
Contacted and converted potential customers via email.
Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
Consistently exceeded revenue targets through new account penetration and development.
Generated leads to bring in new client revenue and improve bottom-line profitability.
Influenced key decision-making.
Updated as well as made up new sales strategies.
Aligned team activities towards ambitious growth plans to achieve impressive, lasting results.
Lead Generator
Powerhouse Marketing Company
Albany, Oregon, USA
11.2019 - 07.2020
Exceeded monthly sales goals by using dynamic interpersonal and tried and tested persuasion skills.
Reached out to prospective customers using effective social media.
Scheduled sales appointments using cold email outreach and social media outreach.
Contacted and converted potential customers via email enquiries.
Grew engagement, interaction and reputation through multi-platform campaigns (mostly social media campaigns) for outstanding levels of client satisfaction.
Building of client’s Facebook advertisement campaigns
Generated leads to bring in new client revenue and improve bottom-line profitability.
Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Developed and maintained lasting customer relationships as a result of quick turnaround and strong communication skills.
Education
Master of Science - Pharmacology and Drug Development
Hull York Medical School
Hull, Kingston upon Hull
09.2023 -
Doctor of Philosophy - Pharmacy
Saint Louis University
Baguio City
08.2021 - 05.2022
Master of Science - Pharmacy
Saint Louis University
Baguio, Philippines
06.2018 - 05.2021
Bachelor of Science - Pharmacy
Saint Louis University
Baguio, Philippines
01.2015 - 05.2018
Bachelor of Science - Pharmacy
Lyceum Northwestern University
Dagupan, Philippines
11.2013 - 12.2015
Skills
Go High Level Expert
Lead generation
Customer service
Appointment setting
New client acquisition
Campaign management
Open and clear communicator
Process automation
Languages
English
Native
Arabic
Upper intermediate
French
Elementary
Yoruba
Upper intermediate
Tagalog
Intermediate
Timeline
Master of Science - Pharmacology and Drug Development
Hull York Medical School
09.2023 -
Lead Generator
8020 Media Consulting/INC
09.2022 - Current
Technical Support Engineer
8020 Media Consulting/INC
09.2022 - Current
Lead Generator
Practice Push Marketing
03.2022 - 01.2023
Virtual Assistant
Rockstar Digital
11.2021 - Current
Doctor of Philosophy - Pharmacy
Saint Louis University
08.2021 - 05.2022
Lead Generator
R Benefits Group
03.2021 - 11.2021
Lead Generator
Phoenix Social Digital Marketing
07.2020 - 02.2022
Lead Generator
Powerhouse Marketing Company
11.2019 - 07.2020
Master of Science - Pharmacy
Saint Louis University
06.2018 - 05.2021
Bachelor of Science - Pharmacy
Saint Louis University
01.2015 - 05.2018
Bachelor of Science - Pharmacy
Lyceum Northwestern University
11.2013 - 12.2015
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