- Sports
- Cooking
- Travelling
Tertelus Tjozongoro
Leeds,West Sussex
Summary
Motivated professional with diverse experience in fast-paced environments. Demonstrates strong interpersonal skills and a commitment to maintaining high standards of service. Eager to leverage adaptability and collaborative abilities to contribute positively to future roles.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Cashier/cook
Fried Chicken Leeds
Leeds, West Yorkshre
04.2023 - Current
- Prepared meals using grills and fryers in a fast-paced kitchen environment.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Maintained clean, tidy and organised checkout areas.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Bartender & shift leader
The Greyhound Pub
Crawley, West Susex
02.2022 - 03.2023
- Took drink and food orders, providing excellent customer service.
- Opened and closed the bar, handling cash transactions and balancing registers.
- Organised and scheduled shifts to optimise staffing levels.
- Ensured cleanliness and hygiene standards met management requirements.
- Conducted stock checks and rotated inventory to maintain freshness.
Assistant Manager
The Harewood Arms
Wakefield, West Susex
04.2015 - 03.2020
- Managed daily operations, including opening and closing procedures, to ensure compliance with store standards.
- Coordinated pub entertainment initiatives (open mics, pub quizzes, raffles, and charity/fundraising events) to enhance customer engagement and community involvement.
- Negotiated terms and placed orders with various suppliers, fostering strong supplier relationships.
- Ensured cleanliness and maintenance of beer lines and cellar to uphold hygiene standards.
Bartender & waiter
Ramada Jarvis Hotel
Leeds, West Yorkshre
02.2011 - 04.2014
- Took customer orders and prepared drinks according to best practices, ensuring high-quality service.
- Took food orders and served them promptly to enhance guest satisfaction.
- Greeted guests warmly and escorted them to their seats.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Stocked and organised bar inventory to support streamlined service.
- Taking room service orders and taking them to their rooms
Assistant Manager
Safari Night Club
Leeds, West Yorkshre
06.2012 - 01.2014
- Enhanced customer experience by introducing a loyalty programme, increasing repeat business.
- Executed promotional campaigns, briefing staff and arranging displays to maximise customer visibility.
- Coordinated events and themes to boost guest engagement, collaborating with DJs and security teams.
Bar Supervisor
Europa Gatwick Hotel
Maidenbower, West Susex
08.2007 - 12.2010
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Maintained clean, organised bar in line with hygiene regulations.
- Fostered a team-oriented environment, encouraging communication and collaboration among staff.
Bartender
Copthorne Hotel
Crawley, West Susex
05.2005 - 05.2007
- Took customer orders and prepared drinks following best practices for each type.
- Kept bar stocked and organised for easy access and quick service to customers.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
Skills
- Cash handling
- Point-of-sale operation
- Customer service management
- Staff training
- Compliance adherence
- Time management
- Staff training
- Customer engagement
- Staff training
Certification
- [Area of certification]
- Basic Food and hygiene level 2
- Emergency First Aid in the workplace
- Fire Marshal course
Interests
Timeline
Cashier/cook
Fried Chicken Leeds
04.2023 - Current
Bartender & shift leader
The Greyhound Pub
02.2022 - 03.2023
Assistant Manager
The Harewood Arms
04.2015 - 03.2020
Assistant Manager
Safari Night Club
06.2012 - 01.2014
Bartender & waiter
Ramada Jarvis Hotel
02.2011 - 04.2014
Bar Supervisor
Europa Gatwick Hotel
08.2007 - 12.2010
Bartender
Copthorne Hotel
05.2005 - 05.2007