Terry Sankoh
Summary
Driven and resourceful, bringing strong organisational skills and ability to communicate clearly with diverse teams. Excels in problem-solving and streamlining administrative processes to support business objectives. Aims to contribute to success of any given role through proactive support and innovative solutions. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2024
2024
years of professional experience
Work history
Customer relations supervisor
TM Unisex Hair Salon
- Delivered professional customer service, enhancing business reputation through positive first impressions.
- Welcomed guests and clients with a friendly, positive manner, ensuring a warm atmosphere.
- Resolved 100% customer inquiries using effective communication skills, promoting satisfaction.
- Maintained a clean and orderly reception area to create an impressive environment.
- Captured and processed client information for efficient data management across the company.
- Supplied cleaning and closing services for the shop as required.
- Met incoming customers with a professional approach, providing knowledgeable assistance.
Retail Assistant
Sports Direct
10.2022 - 08.2023
- Handled 50-75% shop floor operations, promptly reporting issues as they arose.
- Catered to customer needs and inquiries, ensuring satisfaction.
- Managed shoe care and maintained floor organisation for optimal presentation.
- Promoted special offers and loyalty programme, leveraging upselling techniques.
- Advised customers on product selection to streamline purchasing decisions.
- Liaised with potential customers to assess needs and offer tailored recommendations.
- Executed closing duties, including cleaning, securing premises, and cashing-up tills.
- Cultivated strong customer relationships through attentive and friendly service.
Volunteer Event Planner
Local Church
, Newham
06.2018 - 05.2021
- Coordinated and managed 100% of media services for church events, managing multiple screens to deliver music and recordings.
- Planned and organised engaging activities to enhance mental health and wellbeing.
- Led youth in consultation and evaluation for project planning.
- Monitored current youth trends to ensure activities remained relevant and appealing.
Education
BA Business Economics - Business Economics
University of Essex Colchester
Colchester /2022 - /2025
A-Levels -
Chobham Academy
London, ENGGCSEs - GCSEs
Chobham Academy
London, ENG07.2019
Skills
- Basic arithmetic fluency
- Communication excellence
- Merchandise arrangement
- Inventory tracking software navigation
- Customer satisfaction enhancement
- Retail industry understanding
- Performance metrics understanding
- Flexible schedule availability
- Customer Service
- Business intelligence tools
- Results-driven
- Customer relationship management
Languages
English
Hobbies
- Gym, Calisthenics
- Sports, particularly basketball and volleyball
- PC user and Technological Analyst,
- Music
- Reading
Timeline
Retail Assistant
Sports Direct
10.2022 - 08.2023
Volunteer Event Planner
Local Church
06.2018 - 05.2021
Customer relations supervisor
TM Unisex Hair Salon
BA Business Economics - Business Economics
University of Essex Colchester
/2022 - /2025
A-Levels -
Chobham Academy
GCSEs - GCSEs
Chobham Academy
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