Terry Payne
Newport,Isle of Wight
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and programme management skills. Strong track record of forging trusted client relationships.
Overview
28
28
years of professional experience
16
16
years of post-secondary education
Work history
Branch Manager
LRG [Hose Rhodes Dickson Lettings]
Shanklin , Isle of Wight
2017.12 - Current
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Managed branch with average of £30,000 in monthly deposits.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Maintained detailed records of branch office activities.
- Documented and interpreted complicated financial information for clients.
- Prepared financial statements and analysis for branch.
- Organised regular coaching and training exercises with staff to build motivation.
- Evaluated local market conditions and sought new opportunities for sales.
Branch Manager Sales
Countrywide Estate Agents PLC
Ventnor, Isle of Wight
2001.01 - 2017.11
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Performed monthly and quarterly employee performance appraisals.
- Collaborated with district manager to set performance standards.
- Prepared financial statements and analysis for branch.
- Evaluated local market conditions and sought new opportunities for sales.
- Maintained detailed records of branch office activities.
- Devised advertising, marketing and growth campaigns in collaboration with other managers.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Organised regular coaching and training exercises with staff to build motivation.
General Manager/Licensee
Sandringham Hotels ltd
Ryde, Isle of Wight
1996.03 - 2006.07
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented effective customer service procedures to encourage positive feedback.
- Recruited top-performing candidates to build staff retention and team performance.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Delivered business strategy to drive revenue and operational efficiencies.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Prepared and reviewed procedural documents for daily operations.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Researched business opportunities with new and existing customers, notifying sales team to follow up.
Education
NVQ Level 2 - Engineering [plumbing]
Isle of Wight College
Newport 2005.04 - 2007.04
GCSEs - Mathematics
Sandown High School
Sandown 1978.09 - 1983.07
GCSEs - English
Sandown High School
SAndown 1978.09 - 1983.07
GCSEs - Science, Woodwork and Metalwork
Sandown High School
Sandown, Isle of Wight 1978.09 - 1983.07
Skills
- Excels in team leadership
- Approachable
- Analytical
- Team player
- Customer service
- Documentation development
- Organised and efficient
- Human resources knowledge
- Self-sufficient
- Systems and automation applications
- Workforce development
- Conflict resolution
- Commercial awareness
- Customer rapport
- Policy development
Languages
English
Native
Italian
Beginner
Timeline
Branch Manager
LRG [Hose Rhodes Dickson Lettings]
2017.12 - Current
NVQ Level 2 - Engineering [plumbing]
Isle of Wight College
2005.04 - 2007.04
Branch Manager Sales
Countrywide Estate Agents PLC
2001.01 - 2017.11
General Manager/Licensee
Sandringham Hotels ltd
1996.03 - 2006.07
GCSEs - Mathematics
Sandown High School
1978.09 - 1983.07
GCSEs - English
Sandown High School
1978.09 - 1983.07
GCSEs - Science, Woodwork and Metalwork
Sandown High School
1978.09 - 1983.07