Weight Training & Fitness
Terry Fairfield
Senior Operations Manager
Liverpool,Merseyside
Summary
Results-driven Senior Operations Manager with over 10 years’ leadership in telecommunications, utilities and civil engineering. Proven track record of delivering multimillion-pound infrastructure programmes safely, on time and under budget. Skilled in Flex, Power, Poling, Heavy Cable Recovery and Civils, with expertise in operational efficiency, cost optimisation, and client engagement. Recognised for building high-performing teams, driving compliance with CDM and H&S standards, and achieving measurable improvements in service delivery, cost savings and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
MJ Quinn
01.2022 - 09.2025
- Achieved three promotions within five years, progressing to Senior Operations Manager.
- Led regional operations for the national Openreach contract, managing teams of 50–200 staff.
- Directed three concurrent projects, optimising resource allocation to meet client demands and budget requirements.
- Enhanced operational efficiency, increasing profit margins while ensuring compliance with safety standards.
- Established strong client partnerships, advocating business interests during reviews to boost customer satisfaction.
- Fostered a strong safety culture, promoting continuous improvement and accountability across operations.
- Conducted performance reviews and provided constructive feedback to facilitate ongoing development.
- Managed organisational resources to fulfil administrative and operational needs within budgetary limits.
Project Manager
MJ Quinn
10.2021 - 01.2022
- Managed full project lifecycle from mobilisation to completion, ensuring timely delivery.
- Coordinated field staff, subcontractors and office teams to meet key performance indicators.
- Controlled financial performance while maintaining commercial accountability.
- Delivered projects in compliance with health, safety and CDM standards without major incidents.
Regional Manager
MJ Quinn
03.2020 - 10.2021
- Developed comprehensive project plans detailing scopes, timeframes and resources for effective execution.
- Cultivated strong relationships with clients and stakeholders to foster trust and collaboration.
- Directed regional engineering teams, enhancing productivity and client satisfaction.
- Managed budgets and resources, achieving cost reductions through KPI oversight.
- Conducted systematic audits to ensure compliance and implement corrective actions.
- Facilitated team meetings to communicate targets, strategies and updates.
Supplier Manager
Telent Technology Services Ltd
03.2019 - 03.2020
- Negotiated contracts to optimise supply chain efficiency and enhance value.
- Oversaw delivery partners for fibre and civils works, ensuring adherence to safety and quality standards.
- Cultivated relationships with local authorities to address street works challenges effectively.
Supervisor
Telent Technology Services Ltd
11.2018 - 03.2019
- Supervised civil, flex and poling crews to ensure project efficiency and compliance with standards.
- Conducted safety briefings and toolbox talks to enhance workplace safety protocols.
- Performed compliance audits to identify hazards and maintain regulatory standards.
Operations Manager
Network Support Services Ltd
01.2015 - 11.2018
- Resolved customer complaints swiftly, converting negative experiences into positive outcomes.
- Provided clear staff instructions to optimise production output.
- Monitored inventory levels and ordered stock to prevent shortages.
- Directed civils and power teams to achieve successful delivery of major projects.
- Managed budgets to maintain financial integrity throughout project lifecycles.
Education
MJ Quinn Training
Liverpool, United Kingdom01-2025
GCSEs A–C -
West Derby Comprehensive School
Liverpool01-1993
Skills
- Operations and project management
- Telecoms and utilities infrastructure
- Budget control and cost optimisation
- Workforce leadership and mentoring
- Client and stakeholder management
- Health and safety compliance
- Risk, audit and regulatory compliance
- Strategic planning and commercial insight
- Resource allocation
- Performance monitoring
- Client relationship management
- Continuous improvement initiatives
- Safety management practices
- Stakeholder engagement strategies
- Customer relationship development
Accomplishments
- Progressed through three promotions in five years at MJ Quinn, reaching Senior Operations Manager and leading operations for the £100m+ Openreach contract.
- Directed multimillion-pound infrastructure programmes, delivering on time, under budget, and with 100% CDM/H&S compliance.
- Improved profit margins by up to 12% and achieved year-on-year cost savings through strategic resource allocation and contract optimisation.
- Built and mentored high-performing teams of up to 200 staff, reducing turnover by 20% and embedding a culture of accountability, safety and continuous improvement.
- Negotiated and managed supply chain contracts worth £7m+, achieving savings of 9% and reducing permit approval times by 25% through strong stakeholder engagement.
- Consistently delivered customer satisfaction improvements, resolving 95% of complaints within 24 hours and achieving client ratings of 95%+.
Hobbies and interests
- Weight Training & Fitness
- Family Activities
- Film & Television
- DIY
Certification
- Leadership & Management Course
- Recruitment & Selection Course
- Wellbeing & Mindfulness Course
- IOSH Managing Safely | NRSWA | First Aid Certified
- CDM Course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programsInterests
Family Activities
Film & Television
DIY
Timeline
Senior Operations Manager
MJ Quinn
01.2022 - 09.2025
Project Manager
MJ Quinn
10.2021 - 01.2022
Regional Manager
MJ Quinn
03.2020 - 10.2021
Supplier Manager
Telent Technology Services Ltd
03.2019 - 03.2020
Supervisor
Telent Technology Services Ltd
11.2018 - 03.2019
Operations Manager
Network Support Services Ltd
01.2015 - 11.2018
MJ Quinn Training
GCSEs A–C -
West Derby Comprehensive School
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