Terry Fairfield

Results-driven Senior Operations Manager with over 20 years' experience leading large teams and delivering multimillion-pound infrastructure programs across utilities, telecoms, and civil engineering. Skilled in operational delivery, financial control, and stakeholder engagement, with a proven record of improving performance, compliance, and profitability. Commercially focused and hands-on, I excel in P&L management, cost control, and embedding robust frameworks that drive sustainable growth. Recognised for turning around underperforming operations, enhancing safety, and developing accountable, high performing teams. Adaptable across sectors, I bring structure, leadership, and resilience to fast-moving environments. My focus on safety, collaboration, and continuous improvement ensures consistent delivery and long-term success.

A results-driven Senior Operations Manager with over 20 years’ experience leading large, multidisciplinary teams and delivering multimillion-pound infrastructure programs across utilities, telecoms, and civil engineering. Recognised for operational excellence, commercial acumen, and the ability to drive performance, profitability, and safety in fast-paced, high-pressure environments.

Successfully transformed an underperforming civil engineering business facing severe delivery and revenue challenges. After assessing operations, I restructured workflows, strengthened safety culture, and introduced performance tracking systems to provide daily and weekly progress reports. Within four weeks, the business was back on target and generating profit for the first time in months — a clear demonstration of my ability to take ownership, lead change, and rebuild team confidence.

At a leading Tier 1 telecoms provider, I was responsible for sourcing, negotiating, and onboarding subcontract delivery partners to meet rapid operational growth. By combining commercial negotiation with hands-on field engagement, I ensured safety, compliance, and delivery quality across multiple regions, bridging the gap between office coordination and field execution.

As Regional and Senior Operations Manager, I was entrusted with recovering underperforming regions, improving safety, and embedding sustainable structures. Through direct engagement with teams and visible, on-site leadership, I achieved full operational recovery within weeks, turning high-risk areas into consistent performers.
Later, I was selected to establish and lead a new heavy cable recovery operation from the ground up — building the mobilisation plan, delivery model, and workforce. Within the first year, the team exceeded targets by 30%, securing a multi-year contract extension and demonstrating my capability to launch and scale new operations successfully.

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• Leadership & Management Course
• Recruitment & Selection Course
• Wellbeing & Mindfulness Course
• IOSH Managing Safely | NRSWA | First Aid Certified
• CDM Course