Terry Fairfield
Liverpool
Summary
Results-driven and dynamic Operations Leader with over 20 years’ experience directing large teams and delivering multimillion-pound infrastructure programmes across utilities, telecoms, LV/HV and civil engineering. Skilled in operational delivery, financial control and stakeholder management, with a strong track record of improving performance, compliance and profitability.
Commercially focused and hands-on, I excel in P&L oversight, cost control and implementing robust operational frameworks that drive sustainable growth. Recognised for turning around underperforming regions, strengthening safety performance and developing accountable, high-performing teams.
Adaptable across complex and fast-moving sectors, I bring structure, clarity and resilience to operational environments. I create a culture where people feel confident, supported and empowered through clear leadership and purposeful coaching, ensuring consistent delivery and long-term organisational success.
Overview
18
18
years of professional experience
Work History
Senior Operations Manager
MJ Quinn
01.2022 - 09.2025
- Project delivery management across fibre, civil and poling program's.
- Resource planning and allocation to maximise efficiency and meet budget targets.
- Operational workflow optimisation to reduce turnaround times and increase productivity.
- Profit margin improvement through structured operational and financial controls.
- Client relationship management and performance review leadership.
- Safety culture development and compliance with operational safety standards.
- Cross-functional team leadership to drive process and performance improvements.
- Cost-reduction through streamlined operational processes.
- Training programme development to enhance staff capability and engagement.
Project Manager
MJ Quinn
02.2021 - 01.2022
- Full lifecycle management of Fibre and Civil engineering projects, from mobilisation to completion.
- Development of project plans aligned to strategic objectives and stakeholder expectations.
- Leadership of cross-functional teams to deliver projects within scope, timeline and budget.
- Coordination of field staff, subcontractors and office-based teams to meet KPIs and client targets.
- Financial control and commercial accountability across multi-discipline projects.
- Delivery of projects in full compliance with Health & Safety and CDM regulations, maintaining zero major incidents.
Regional Manager
MJ Quinn
03.2020 - 02.2021
- Cultivated strong, long-term relationships with clients and stakeholders to build trust and collaboration.
- Managed high-volume communications (40+ calls/emails daily), ensuring timely responses and issue resolution.
- Enhanced service delivery and client satisfaction across multiple regional sites.
- Led regional operations, delivering consistent performance across multi-site environments.
- Developed and implemented strategic initiatives to optimise resource allocation and improve productivity.
- Facilitated team meetings to communicate targets, performance updates and operational priorities.
- Implemented strategic plans to drive operational efficiency and support organisational objectives.
- Conducted systematic audits to ensure compliance and drive corrective action plans.
Supplier Manager
Telent Technology Services Ltd
04.2019 - 03.2020
- Oversaw delivery partners for fibre and civil works, ensuring full adherence to safety, quality and company processes.
- Developed and implemented supplier performance metrics to improve operational efficiency and accountability.
- Provided supply chain guidance and support to a workforce of 50+ employees across operational teams.
- Collaborated with cross-functional departments to streamline supply chain processes and strengthen delivery performance.
Supervisor
Telent Technology Services Ltd
11.2018 - 04.2019
- Supervised civil, Fibre and poling crews to ensure project efficiency and compliance with standards.
- Conducted safety briefings and toolbox talks to enhance workplace safety protocols.
- Performed compliance audits to identify hazards and maintain regulatory standards.
- Led team in implementing process improvements, enhancing efficiency and reducing operational bottlenecks.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Operations Manager
Network Support Services Ltd
01.2015 - 11.2018
- Resolved customer complaints swiftly, converting negative experiences into positive outcomes.
- Monitored inventory levels and ordered stock to prevent shortages.
- Directed Civil and LV/HV teams to achieve successful delivery of major projects.
- Managed budgets to maintain financial integrity throughout project lifecycles.
- Implemented process improvements resulting in increased productivity and resource allocation.
- Streamlined operational workflows to enhance efficiency and reduce downtime across multiple departments.
RTITB Instructor / Supervisor
P&O Ferries
05.2007 - 01.2015
- Delivered RTITB-accredited forklift training and assessments across multiple truck types, ensuring compliance with HSE, PUWER and LOLER standards.
- Designed and delivered new operator, refresher and conversion courses tailored to business needs.
- Assessed learner competence through theory and practical testing, providing constructive feedback.
- Maintained accurate training records and certification in line with RTITB and company requirements.
- Supported management in identifying workforce training needs and closing skills gaps.
- Supervised instructional staff to ensure compliance with training standards and safety regulations.
- Developed and implemented training programs to enhance crew performance and operational efficiency.
Education
MJ Quinn Training
Liverpool01-2025
GCSEs A–C -
West Derby Comprehensive School
Liverpool01-1993
Skills
- Operations and project management
- Workforce leadership and mentoring
- Operational turnaround and performance recovery
- Continuous improvement initiatives
- Strategic planning and commercial insight
- Budget control and cost optimisation
- KPI reporting
- Client and stakeholder management
- Customer relationship development
- Health and safety compliance
- Risk, audit and regulatory compliance
- Telecoms, Civil, LV/HV utilities infrastructure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Manager
MJ Quinn
01.2022 - 09.2025
Project Manager
MJ Quinn
02.2021 - 01.2022
Regional Manager
MJ Quinn
03.2020 - 02.2021
Supplier Manager
Telent Technology Services Ltd
04.2019 - 03.2020
Supervisor
Telent Technology Services Ltd
11.2018 - 04.2019
Operations Manager
Network Support Services Ltd
01.2015 - 11.2018
RTITB Instructor / Supervisor
P&O Ferries
05.2007 - 01.2015
MJ Quinn Training
GCSEs A–C -
West Derby Comprehensive School