Terry Charleton

Promoted awareness of service offerings.

Secured new business and expanded existing client relationships.

Participated in industry events to enhance brand visibility.

Supported the sales process from initial enquiry to conversion.

Aided in the installation of a CRM system to improve client data management.

Managed the marketing and customer service teams to enhance client engagement.

Managed key accounts to ensure high levels of customer satisfaction.

Assist in designing and implementing 'go to market' strategies and tactical plans.

Support in building relationships with new clients to enhance market share.

Ensure clients are informed about service offerings.

Oversee sales processes to facilitate deal closures.

• Management of all Sales Activities within allocated accounts in ESSA region
• Development a Sales Strategy for allocated accounts
• Upsell services into existing accounts
• Ensure that Clients are kept up to date on new technologies through presentations, lunch and learns, demo days etc
• Management of the Bidding Process
• Negotiation of contract terms, escalations

• Responsible for managing a small portfolio of high-value, complex global clients. Global Accounts included BP and Tullow Oil.
• I also covered all London based International Clients
• Develop an Understanding of the clients strategic goals and objectives with the aim of consultatively selling value added solutions and services.
• Development and Maintenance of Client relationships at all levels, across its business units and regions.
• The creation of a strategic business plan for each account. This covered all future business opportunities.
• Ensure clients are kept abreast of all technology developments within Expro.
• Delivery of regular strategic reviews of the Expro business within the Global Accounts.
• Ensure that local Expro areas and regions are kept informed of all Client activities in the respective location.
• Develop plans for contract retention.
• Develop strategy for Future tenders.

• Responsible for leading all aspects of sales, marketing, commercial and business development functions across the Europe, CIS and Region
• Management of Europe Region Sales and BD Team across UK, Norway, Europe and CIS
• Setting Strategic Goals Across all areas, including Order Backlog targets, key contract wins, upsell targets, contract extensions.
• Planned and developed winning strategies to ensure goals were met.
• Responsible for delivery of Key contract wins across the Region
• Organisation of relevant training across the area Sales/BD teams
• Mentor of Graduate Intake into Sales and BD.
• Implementation and Administration of Sales Bonus Scheme
• Responsible for Monthly Sales Reporting to Executive Management team, this includes Sales/BD KPI's
• Planning and execution of Client events across the region
• Regular Visits to areas of operation including meetings with Key accounts in this e areas.

• Management Expro's sales, account management and business development for the UKCS business area
• Responsible for all Bidding/Tendering activity in UK area
• Day to Day management of a BD team of 6 personnel
• Setting Sales/BD targets for the area (in liaison with region team)
• Gathering of Market Intelligence across the area
• Ensuring that CRM system was up to date for reporting purposes.
• Ensuring that Expro was represented at Industry events

• Account management across various clients in the UKCS

• Placement of contract oil and gas contract personnel across the Globe

• I had various roles with Geoservices , initially starting offshore as a Mud logger (Geologist) and then moved onshore in 1991 to work as Operations Manager in Aberdeen office. This role involved the day to day management of 150+ personnel working in the UKCS and Holland along with technical support to our clients.