Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Timeline
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TERRY BURROWS

Chichester,West Sussex

Summary

Focused with demonstrated ability to organise work, establish priorities and delegate tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Knowledgeable management professional with proven success in achieving and exceeding regional revenue goals within company growth strategies. Skilled at developing local business strategy and overseeing change management to implement successful improvements. Motivational leader with record of success in commercial environments. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style.

Overview

14
14
years of professional experience

Work history

  • Head hunted to Crisp Websites with the offer of effectively running my own business , Commercially I have grown the business by 3 x annual turnover and increased profits by 500k per annum in less than 3 years. This is solely on the day to day operations during covid won 11 contracts totalling 11 figures.

Managing Director

Crispwebsites T/A Pestfix
01.2020 - Current
  • Logistics / importing /exporting in excess of 5000 orders per month,
  • Complete ownership of balance sheet and P+L , forecasting , cash flow , management accounts
  • Grew annual business turnover from £1,800,000 - 4,500,000 with a net increase from 3% - 10.2%
  • Launched apprentice and kickstart scheme within the business for local employees
  • Won several large contracts directly with NHS / MOD / Network rail
  • Introduced a training schedule for all staff to gain experience and RSPH level 2
  • Reduced importing and exporting costs by 8%
  • Introduced a strategic approach to procurement across 4000 sku's reducing costs by 15%
  • Made SLA and KPI part of the business culture and DNA increasing performance and customer expereince
  • A proud figure is 95% retention for the last 3 years
  • Health safety training launched across business
  • Launched a new portal for a stronger client experience and quarterly reviews
  • All employees receive a monthly , quarterly , annual review to look at performance / productivity / goals and SMART training objectives for the short - medium -long term
  • Introduced Snowdrop charity at all company events to give something back to local community
  • Global Managing Directors - instruction roles undertaken as below

Rentokil Initial senior operations manager ( FIXER

01.2018 - 01.2020
  • UK - Ireland - Nordics
  • This role was created by the global managing director for me to go in and FIX issues within certain brands, this included a role in the Nordics which resulted in the brands in this area achieving above and beyond sales targets set during my 18 months in role
  • We grew from 45% of budget to 165% this was achieved by getting the right people doing the right things
  • For this role I got personally recognised by the CEO with a letter and award at the annual conference
  • We educated the Nordics team in pest control management
  • Account management and introduced quarterly reviews with clients in a tier system
  • Role out of innovation ( Pest Products ) Radar - Bait station - Lumino ( fly catcher ) - Pest disinfection
  • Working to a budget of £16,000,000
  • Direct reports 16 with a total responsibility of 365 staff members and 22 branches / offices

sales manager

01.2016 - 01.2020
  • Role includes Managing 8 branches across the south of the UK
  • Direct reports 8 Branch managers who oversee over 200 employees
  • Revenue budget of £12,000,000
  • Oversea Apprenticeship training coaching and development program for current and new staff
  • Through projects have driven net promoter score from 45% to 95% highest in the industry
  • Trust pilots both businesses are top 2 within this sector
  • Introduction of complaint policy which has resulted in the positive net promoter score
  • We as a business have also increased sales/revenue YOY and gone 23% above budget in the south of
  • Introducing monthly/quarterly annual assessments for all staff and action plans/training to get best in class actions
  • Forecasting and budget requirements
  • Performance management across the Rentokil group ( 9 businesses )
  • Launch of Core Care - Ownership - Results Expertise
  • Project lead on acquisition of Cannon hygiene bringing the people in line with our values

Senior Operations manager

HEAD OF ACADEMY
01.2011 - 01.2016
  • Within a FTSE 100 business (Rentokil initial 10 years) with senior management experience and exceptional people skills
  • Versed in complete sales and operations process from start to finish, Forecasting full P+L responsibility +£10 million in certain roles,Procurement
  • Recruitment, HR coaching and development from rookie to director and board level
  • Procurement has been at the heart of each role to find savings , increase margins , value for money ,negotiating commercial T+C , Delivering under budget
  • Within the Rentokil group I have worked for all businesses over the last 10 years, This has been across the UK and Europe
  • Until 2018 I have been a senior operations manager however the last year have been project lead on People - Sales - Profit - Procurement
  • Over the 10 years I have delivered every soft service into global accounts and blue chip organizations and also SME I have full understanding of compliance legislation KPI and SLA within the facility and estates sector
  • Through my career at Rentokil initial and also now at Crisp have a long tenure of success growing profits and productivity whilst reducing costs, UK + NORDICS - Rentokil initial,
  • This role involved monitoring and productivity of 450 sales staff across 8 businesses all within the
  • Rentokil initial group both within the UK and Nordics
  • Delivering budgets across all businesses and KPI, from increasing productivity in the forms of surveys per day quotes per survey and turnaround times of reports we managed to get a 12% uplift of sales across the group as an average
  • Carried out training for the senior management team on subjects such as operations/sales/HR
  • Rolled out a cross selling project from scratch which resulted in sales of £276,000 year 1 £450,000 year 2 1.3 million year 3 and this continues to grow year on year and was recognized with a CEO award for myself
  • Creating training and coaching packages tailored made for the individual business
  • Coaching and development is a passion of mine.

SENIOR OPERATIONS MANAGER

RENTOKIL PEST CONTROL
01.2009 - 01.2011
  • Conducted analysis to address which led to increased productivity which led to more customer facing time and increased revenue within 1 year I grew the business from £720,000 revenue to 1.1 million the local branch NPS to 85% and staff retention from 66% to 94%.

Education

Westergate community college

Skills

  • Operational management
  • Business planning
  • P&L management
  • High-value project management
  • Entrepreneurial mindset
  • Project budgeting
  • Strategic thinking
  • KPI management
  • Mentoring and training

Interests

 INTERESTS 


Family time is precious to me and we enjoy walking our dogs and swimming together.

I enjoy mathematics and seek out challenges to test myself.

The last 7 years I have taken to learning the history of any war the UK has been involved in throughout history.

Football and pool has always been part of my life and I enjoy the competitive nature of these sports.




Additional Information

  • Achievements Sussex County Football Association Referee United Kingdom
  • Mathematical challenge: , I was entered by West Sussex schools in the uk yearly mathematical challenge for which I received a golden award and finished in the top 5 % of the country
  • Created and organized a charity event which raised £25,000 for malaria no more
  • Organised multiple events for snowdrop trust raising money for local children and parents
  • Something of which I am extremely proud is when disability living allowance changed funding so parents could organize care for family as the employer I completed talks / presentations in Leeds and London for families to coach how to find staff , health and safety , tax , Ni this was a huge challenge yet very satisfying.

Timeline

Managing Director

Crispwebsites T/A Pestfix
01.2020 - Current

Rentokil Initial senior operations manager ( FIXER

01.2018 - 01.2020

sales manager

01.2016 - 01.2020

Senior Operations manager

HEAD OF ACADEMY
01.2011 - 01.2016

SENIOR OPERATIONS MANAGER

RENTOKIL PEST CONTROL
01.2009 - 01.2011

Westergate community college

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TERRY BURROWS