Terry Buckler

Contacted clients who had expressed interest in pursuing claims for mis-sold financial products, including pensions and investments.

• Made outbound calls to assess eligibility for claims and connected qualified clients with appropriate solicitors or financial advisors
• Worked in a highly target-driven environment, consistently achieving daily and weekly performance goals
• Conducted quality control checks on team members' cases to ensure compliance and accuracy
• Maintained a professional telephone manner and built trust with clients through clear, informative communication

Handled outbound calls to clients seeking to exit their timeshare contracts and recover funds for mis-sold agreements.

• Contacted clients who expressed interest in legally exiting their timeshares on a no win, no fee basis
• Gathered detailed information on their ownership and assessed eligibility for a claim
• Clearly explained the claims process and next steps, building trust and reassurance
• Focused on helping clients reclaim funds for mis-sold timeshare agreements
• Maintained accurate records and ensured compliance throughout the process

Managed a team of 10 sales professionals selling holiday ownership packages through face-to-face interactions with a global client base.

• Led and coached the team on effective sales techniques, supporting them through the entire sales process from meet-and-greet to close
• Delivered regular training, performance reviews, and hands-on guidance to help team members meet and exceed sales targets
• Worked in a fast-paced, target-driven environment with clients from various international backgrounds
• Maintained a strong focus on motivation, team morale, and delivering exceptional customer experiences
• Oversaw daily performance metrics and ensured consistent achievement of team sales goals

Provided expert support to clients pursuing compensation for mis-sold financial products, including PPI, mortgages, and pensions

• Focused on assisting clients with claims for mis-sold financial products, including PPI, mortgages, and pensions
• Developed the department’s standard introductory call script, improving consistency and call quality
• Acted as a product specialist, training and mentoring six new team members
• Consistently ranked in the top three for both basic and advanced sales performance on a weekly basis

Worked as a face-to-face Sales Executive for one of Europe’s leading holiday ownership resorts.

• Welcomed and engaged prospective clients on-site, delivering tailored presentations on holiday ownership opportunities
• Managed the entire sales process from introduction to close, ensuring a smooth and personalised experience
• Built strong rapport with an international client base, aligning offers with individual travel preferences and needs
• Clearly explained ownership benefits, terms, and pricing to ensure transparency and informed decisions
• Consistently exceeded sales targets in a high-pressure, commission-based environment
• Recognised for outstanding early performance: first in company history to achieve a 5* rating within 5 days, a 7* rating within 9 days, and a 9* rating within 11 days
• Maintained a professional and approachable manner, contributing to a positive and trusted guest experience