TERRY BELL

STOCK CONTROL MANAGER

• Stock management for products purchased from Norwegian manufacturing plant and other UK/European suppliers.
• Monitored stock movement, swiftly addressing any discrepancies or issues identified.
• Maintained excellent supplier relationships for smooth operations and consistent deliveries.
• Conducted regular stock takes, ensuring accurate inventory at all times.
• Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
• Monitored stock levels to reorder replenishments in good time.

SERVICE & WARRANTY MANAGER

• Being chosen by the Managing Director to head up and develop this new department as revenue stream to the business
• At anyone time managing a team of up to 26 of approved installers and coordinating the effective running of product servicing or repair.
• Liaising between property installers, engineers, and property owners to arrange the service or repair of their OSO Hotwater cylinders.
• Provided quality customer service whilst explaining technical information about the products.
• Resolved customer complaints promptly, maintaining company reputation for excellent service.
• Arranging customer payments and invoicing
• Quality checks on all approved installers

• Reporting to the Purchasing General Manager, my roles for Newcastle Branch are purchasing goods for stock, stock management, i.e., stock levels, excess stock, etc
• Progressing orders, keeping an up-to-date cost file library, supervising a number of staff with their duties
• My roles for the Crossling Group are stock ordering via Newcastle, implementing price increases, negotiation costs with suppliers

• Estimating for tenders, councils, etc
• Sourcing best prices/delivery for goods to customers' requirements
• Keeping an up-to-date library of product guides and literature
• Keeping an up-to-date guide and making any changes to price increases, which may occur, from various suppliers

• Using a fully computerised system
• Selling Plumbing, Sanitary & Heating materials together with many other products
• Processing of customer orders by telephone, fax or post
• Buying stock and non-stock items to sell
• Estimating and pricing for customers
• Dealing with customer queries and problems

• Purchasing and stock control of materials for various projects that Merit had won the contract to for example Sanofi Winthrop's £1.2m, ATMEL (formerly Siemens) – Chemical hook-up lines £800k+
• NISSAN – New body shop extension £100k
• PROCTOR & GAMBLE - New chemical service lines £100k
• Stock control of all materials, plant equipment, tools, site equipment (containers, etc.), hire equipment
• Transport, deliveries ingoing and outgoing, job co-ordination as well as taking charge of a number of staff
• Estimating, pricing of materials for jobs, sourcing new suppliers, negotiating payment terms and prices from new and current suppliers
• Involved with the installation on various jobs and the control of materials
• Sales and marketing – sourcing new customers and chasing up new contracts for tender of contacts we have quoted

• Calling regularly on customers according to their respective needs to promote the image and service of the Company
• To give advice and information to customers where required, quoting prices, terms and delivery
• Following up leads and enquiries provided, following up quotations and negotiating where required
• Also: Ran the Branch in the absence of the Manager, controlling staff and overseeing the Transport Department

• Estimating for tenders, councils, etc
• Sourcing best prices/delivery for goods to customers' requirements
• Keeping an up-to-date library of product guides and literature
• Keeping an up-to-date guide and making any changes to price increases, which may occur, from various suppliers

• Using a fully computerised system
• Selling process valves, tube and fittings together with many other products
• Processing of customer orders by telephone, fax or post
• Buying stock and non-stock items to sell
• Estimating and pricing for customers
• Dealing with customer queries and problems
• Also within my duties I spend time visiting customers to help with their queries personally

• Mainly as above but selling hydraulics, pneumatics and instrumentation products
• Moved on to engineering sales to gain more experience in a wider range of products

• Worked on the packing bench in the warehouse and this involved picking and packing customer orders for delivery next day
• Promoted to trade counter where I served customers face to face with all products stocked by Crossling
• Helping customers with queries and booking out requirements on computerised system

• General building work, e.g
• Bricklaying, roofing, concreting, paving, plumbing, plastering, etc