Terri Shepherd
London
Summary
Detail-oriented Receptionist with extensive experience in front desk management. Skilled in handling phone inquiries, scheduling appointments, and welcoming clients professionally. Maintains confidentiality while executing administrative tasks effectively, contributing to enhanced workplace efficiency and a positive client experience.
Overview
9
9
years of professional experience
Work History
Receptionist/Admin
Glyndon Medical Centre
06.2025 - Current
- Welcomed patients upon arrival, verified personal information, and accurately updated records in electronic health system.
- Answered telephone calls promptly and professionally, processing routine and emergency appointment bookings.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Facilitated effective collaboration and communication between team members and clients to enhance service delivery.
- Trained new reception staff, imparting knowledge of clinic procedures and customer service excellence.
- Handled confidential patient information with discretion, adhering to data protection regulations.
- Maintained and updated patient notes, ensuring accuracy and confidentiality.
- Informed patients about online booking options to enhance scheduling efficiency.
- Ensured reception area remained tidy and welcoming for patients and visitors.
- Managed daily post and deliveries, distributing correspondence to appropriate departments promptly.
- Executed administrative duties, including photocopying and mail handling, to support daily operations.
- Assessed emotional and communicative needs of patients and family members to provide tailored support.
- Answered patients' questions in person, by email, or by phone.
- Registered incoming temporary patients, private patients and emergency or immediately necessary, following practice procedures.
- Treated patients from different backgrounds with respect.
- Managed emergency situations effectively, providing critical care to stabilise patients swiftly.
Care Supervisor
Bluebird Care Greenwich
01.2024 - 06.2025
- To create and agree a written individually tailored plan of care and support that respects the customers' wishes and preferences
- Ensured care assistants received comprehensive information to support effective service provision to effectively and safely provide the relevant support
- Work with the coordinators to match care assistants to customers and to attend the first call with them
- Support, supervise and assist with the training of care assistants
- Monitored care assistant performance to uphold quality standards
- Investigate any matters relating to the quality of service and implement improvements
- Facilitated staff and customer meetings to enhance communication and feedback
- Work effectively with customers and their families
- Informed all stakeholders about service details to ensure clarity of expectations
- Distribute, collect and monitor MAR charts
- Protected confidential information to uphold trust and privacy standards
- To contribute to the out of hours emergency on-call rota
Teaching Assistant
Woodhill Primary School
01.2020 - 01.2023
- Taught pupils in classroom settings 1:1 or in small groups to enhance learning outcomes
- Delivered targeted interventions 1:1 or in small groups to support individual pupil needs
- Communicated with teachers, parents, SLT, and outside professionals to collaborate on pupil progress
- Supporting pupils with SEND and working on their EHCP entitlements
- Managed classroom behaviour by implementing positive reinforcement strategies.
- Safeguarding pupils
- Facilitated reading practice for pupils to improve their comprehension and fluency.
- Supervising pupils in school and at break time
Nursery Assistant
Abbey Wood Nursery
01.2018 - 01.2020
- Helping children build language and numeracy skills through educational activities
- Facilitated arts, music, and crafts activities to enhance motor skills development
- Monitored children's activities to ensure safety and engagement while providing care duties such as feeding
- Comforting and monitoring emotional or ill children
- Maintained cleanliness and comfort for children by regularly washing and changing their clothing.
- Documented accidents and developmental milestones for parents to keep them informed
- Ensuring each child is collected by a known guardian
Education
Secondary education -
Blackheath Bluecoat CofE
London 01-2006
Diploma level 2 - Early years practitioner
Learning & Enterprise college
Bexley01-2020
Skills
- Appointment scheduling
- Electronic health records
- Medical confidentiality
- Data protection compliance
- Patient interaction
- Patient inquiries
- Telephone skills
- Data Entry
- Administration
- Healthcare software
- Microsoft Office
- Organisational skills
- Multitasking ability
- Team collaboration
- Effective communication
- Conflict resolution
- Relationship building
- Professional attitude
- Communication skills
- Reliable organisation
Accomplishments
- 5 years' experience in a school environment including 1-1 work
- 2 and half years Care work experience including supervisor role
- Level 2 diploma Early years practitioner
Custom
I am a friendly, enthusiastic and hardworking care supervisor. My previous experience has been in care and the education sector, I have enjoyed doing all these roles, but I am looking for a new challenge. I have excellent communication skills, which allows me to build good strong relationships with others. I have previously helped manage several projects in my roles, that have ended with a positive outcome. I also have the outstanding ability to supervise, manage and motivate other team members.
Hobbies and interests
- Family time - going on fun days out
- Holidays- making memories
- Theatre especially musicals
- Singing -Karaoke
Timeline
Receptionist/Admin
Glyndon Medical Centre
06.2025 - Current
Care Supervisor
Bluebird Care Greenwich
01.2024 - 06.2025
Teaching Assistant
Woodhill Primary School
01.2020 - 01.2023
Nursery Assistant
Abbey Wood Nursery
01.2018 - 01.2020
Secondary education -
Blackheath Bluecoat CofE
Diploma level 2 - Early years practitioner
Learning & Enterprise college