Terri Turner
London
Summary
Dynamic professional with expertise in key account management, peer mentoring, and business development. Demonstrates strong sales leadership and target achievement capabilities. Committed to driving growth and fostering collaborative environments to achieve business objectives.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Head of sales
Big Table Group
London, UK
2018.08 - 2026.02
- Company Overview: Big Table Group (BTG) is one of the largest independent restaurant companies in the UK. They operate some of the most recognised brands Café Rouge, Bella Italia, Banana Tree, Frankie and Benny's and Las Iguanas, operating almost 250 restaurants across the whole of the UK. The five brands gives BTG a variation of both cuisine and experience which makes their offering vast and appealing.
- Oversee multi brand centralised sales team, responsible for estates pre-booked revenue.
- Ensuring training and skill development to optimise revenue through bookings and achieving high conversion rates.
- Oversee account management for third party travel clients and agents to cultivate relationships, ensuring business retention while proactively identifying and securing new business across all brands.
- Establishing and upholding effective communication channels across all brands, management, and sites both internally and externally.
- Established pre-booked model ensuring team possesses all necessary tools alongside updated menus and marketing materials.
- Creating weekly budget-oriented KPI's
- Working closely with key stakeholders to identify site specific group capabilities and opportunities
- Product Development – developing new products to be used nationally to ensure brands stay current and in line with trends and markets
- Working closely with Sales Managers to help drive brands bookings, events and revenue.
National Account Manager
GAB Consultancy
London, UK
2017.06 - 2018.08
- Company Overview: Gab Consultancy is a specialist marketing and PR consultancy for the hospitality and leisure sector. They have many clients, the main being Big Table Group, that was my key account.
- Account manage third party clients/agents, predominantly in the travel industry, to grow relationships, ensuring business retention whilst proactively identifying and winning new business across all brands
- Business development - Focus on travel and corporate business new accounts.
- Developing and maintaining strong communication channels with all brands, management and sites both internally and externally
- Organise, plan and attend 3rd party and agent familiarisation trips to showcase venues.
- Managing the central sales team ensuring they are trained and skilled to maximise revenue through bookings and that all enquiries are dealt with professionally delivering a high rate of conversion
- Working closely with both restaurant and area managers to identify site specific group capabilities and opportunities
- Product Development – developing new menus to appeal to international demographics to increase bookings and revenue.
- National travel to display presence both internally and for external meetings/events.
- Entertaining and networking to increase awareness of brands
Events and Corporate Sales Manager
Steam and Rye
, UK
2016.04 - 2017.06
- Company Overview: Steam and Rye is a unique dining, bar, live music and dancing experience with a classic Americana theme. Inspired by 1940s United States where the grand living of the Great Gatsby met the glamour of the Golden Age of Hollywood, where the old ways of the Wild West and travelling shows met the stirrings of the new, young sound of rock'n'roll, and where every corner of this land of opportunity, from rising city to endless prairie, was opened up by the all-conquering majesty of the mighty railroads.
- Development, production and delivery of projects from proposal right up to delivery.
- Delivering events on time, within budget, that meet (and hopefully exceed) expectations.
- Liaising with event and third-party companies to create events and future business
- Communicating, maintaining and developing client relationships
- Managing operational and administrative functions to ensure specific projects are delivered efficiently
- Providing leadership, motivation, direction and support to your team
- Ensuring excellent customer service throughout with quality delivery
- Manage reservations team ensuring the product and booking procedure/experience were maintained to a high level.
- Working towards quarterly targets of both advanced sales and venue sales
Sales Manager
Novus Leisure
, UK
2011.04 - 2016.04
- Company Overview: Novus Leisure are the UK's largest private bar, club & restaurant operator, an industry leader within the sector with their sites dominating London's West End and City, as well as the famous Tiger Tiger brand keeping the party going in 6 of the UK's major cities
- Grow and maximise Pre-booked sales, encompassing all aspects of Corporate and consumer channels
- Work to pre-determined targets as set by the business, maximising all opportunities to achieve these
- Recruit, manage, conduct 1-1's and appraisals to ensure the sales team are focused and target driven towards the venue sales strategy
- Manage and develop the key client base
- Create and execute a business plan for the venue, detailing clear targets and objectives
- Attend networking events, raising the profile of both the Sales Manager and the venue within the local community
- Regular reporting and presentations of sales strategies to operations and head of sales
- Attend / plan attendance for Conversion Days and actively drive cold-calling culture within the venue sales team
- Be creative, passionate and positive in their interaction with venue management, the wider Pre-booked Sales team, and related areas of the business such as Commercial and Operations
- Maximise all Social media channels to promote and sell the venues offering
- Maintains exceptional customer service and provides the highest of standards for the customer experience via the telephone and face to face within venue operating hours
- Arrange and conduct client meetings to promote the venue
- Organise and execute Showcase events ensuring attendance of key customers such as Event Bookers and Corporate Clients
Sales Manager
Nuffield Health
2008.06 - 2011.04
- Company Overview: Nuffield health are a unique organisation offering 32 private hospitals, 65 leisure centres and 100's of corporate training facilities.
- To be responsible for membership sales and leavers
- Hitting daily KPI's and monthly sales targets both individual and club targets
- Development of the sites marketing plan and associated PR activities
- Management and coaching of a sales team
- Sales reporting and forecasting
- Monitoring the team's performance and motivating them to reach targets
- Relationship building with members and also local businesses' to promote
- Upselling various services and facilities within the business
Education
BTEC National Diploma - Sports Science
West Herts Sports College
2000.01 - 2002.01
St James Catholic High School
1995.01 - 2000.01
Skills
- Client acquisition
- Key account management
- Stakeholder management
- Sales Leadership
- Customer Service
- Sales reporting
Hobbies and Interests
I love to travel, I live for the experience of cultures but more importantly the food! I am a sports fan that supports Arsenal and loves watching match of the day with my two dogs!, (References available on request)
Timeline
Head of sales
Big Table Group
2018.08 - 2026.02
National Account Manager
GAB Consultancy
2017.06 - 2018.08
Events and Corporate Sales Manager
Steam and Rye
2016.04 - 2017.06
Sales Manager
Novus Leisure
2011.04 - 2016.04
Sales Manager
Nuffield Health
2008.06 - 2011.04
BTEC National Diploma - Sports Science
West Herts Sports College
2000.01 - 2002.01
St James Catholic High School
1995.01 - 2000.01