Summary
Overview
Work history
Education
Skills
Timeline
Generic

Terri Routledge

Stockton on Tees,Durham

Summary

I have a strong foundation in medical terminology and data accuracy. Knowledgeable about healthcare processes and patient confidentiality. Skilled in communication, time management, and attention to detail. I am ready to use and develop my summarising, organisational, and analytical skills in an operational role.

I have historically worked in IT using accountancy software , managing payroll, invoicing and banking, firstline software support and

I have ran a business in which I had to ensure we were compliant with health & safety and other relevant legislation., inducting and managing staff and ensuring the wellbeing and safety of customers. Ensuring that the service level was consistent whilst maintaining a profit margin.

Managing the building , the stock, the leased equipment as well as sourcing public liability insurance.

Overview

38
38
years of professional experience
2014
2014
years of post-secondary education

Work history

Medical note summariser

Norton Medical Centre
Stockton-on-Tees, Durham
09.2017 - Current


  • Performed thorough audits on patient files, improving overall documentation quality.
  • Summarised complex medical notes, enhancing doctor-patient communication.
  • Coordinated with medical staff to validate patients' historical data for improved continuity of care.
  • Adapted quickly to changes in medical protocols or regulations impacting documentation procedures.
  • Assisted doctors by summarising essential patient history information.
  • Observed confidentiality policies in storage and protection of medical data.
  • Verified submitted medical information before modifying existing patient registrations and records.

Clinic Prep Clerk

South Tees Trust
Middlesbrough, North Yorkshire
07.2012 - 09.2017
  • Worked as part of a team to prepare notes for different clinical specialities.
  • Used medical software CAMIS and ECAMIS to locate patient notes prior to appointments.
  • Liaised with different hospital departments to ensure patients information was recent and accurate prior to clinics.
  • Prepared documentation, ensuring all files were up-to-date and readily available.
  • Took minutes at meetings, facilitating clear communication among staff members.
  • Designed forms for team and department use.
  • Ordered clinic notes from external storage for patient attendance at clinic appointments.

Visual merchandiser

CPM ltd
Durham, Durham
03.2010 - 09.2012
  • Visiting independent retailers to ensure maximum display of products
  • Working as a team to maximise profits.
  • Collecting and distributing stock.
  • Recording information on PDA
  • Liaised with marketing team for cohesive brand message across all platforms.
  • Managed visual elements during store promotions for maximum impact.

Salon owner

Therapy Ltd
Stockton-on-Tees, Durham
09.2003 - 09.2009
  • Managing staff.
  • Organising rotas.
  • Ordering stock.
  • Booking appointments.
  • Developed innovative marketing strategies for increased footfall.
  • Resolved customer complaints promptly, enhancing overall customer satisfaction levels.
  • Handled financial transactions accurately, ensuring transparency in business operations.
  • Managed daily operations efficiently ensuring smooth functioning of salon services as well as building maintenance.
  • Established strong relationships with clients for repeat business.
  • Conducted regular training sessions for staff members to improve their professional skills and knowledge.
  • Kept updated monthly records of business costs and revenues.
  • Monitored salon expenditure and implemented financial controls for efficient salon operations.
  • Inducted staff.

Company secretary

Gigabyte Computer Services
Sunderland
01.1992 - 01.2001
  • Maintained company records meticulously, ensuring accessibility and accuracy at all times.
  • Acted as main contact for staff and clients.
  • Organised tasks by level of urgency and importance to make best of use time and resources.
  • Ran payroll with SAGE accounts.
  • Produced invoices.
  • Banked cheques and reconciled bank statements.


Evening Activity Manager

Sunderland Social Services
Washington, Durham
01.1987 - 01.1992
  • Ordered stock.
  • Audited stock and balanced with cash banked.
  • Created staff rota.
  • Took room bookings.
  • Organised activities.
  • Secured buildings.

Education

GCSEs - Maths

City of Sunderland College

GCSEs - English

City of Sunderland College

GCSEs - Sociology

City of Sunderland College

GCSEs - Physical Education

City of Sunderland College

NVQ Level 2 - Beauty Therapy

Hartlepool College

Access to Health Studies -

Stockton Riverside College

Medical Terminology -

Pitman training

NVQ Level 2 - Business Administration

South Tees Hospital

Skills

  • Effective writing skills
  • Patient information management
  • Medical terminology fluency
  • Customer service delivery
  • Record keeping expertise
  • Clinical coding proficiency
  • MS Office applications
  • Technical support assistance
  • New employee onboarding
  • Data handling and processing
  • Workplace health and safety compliance
  • Work environment maintenance
  • Lease contracts management


Timeline

Medical note summariser

Norton Medical Centre
09.2017 - Current

Clinic Prep Clerk

South Tees Trust
07.2012 - 09.2017

Visual merchandiser

CPM ltd
03.2010 - 09.2012

Salon owner

Therapy Ltd
09.2003 - 09.2009

Company secretary

Gigabyte Computer Services
01.1992 - 01.2001

Evening Activity Manager

Sunderland Social Services
01.1987 - 01.1992

GCSEs - Maths

City of Sunderland College

GCSEs - English

City of Sunderland College

GCSEs - Sociology

City of Sunderland College

GCSEs - Physical Education

City of Sunderland College

NVQ Level 2 - Beauty Therapy

Hartlepool College

Access to Health Studies -

Stockton Riverside College

Medical Terminology -

Pitman training

NVQ Level 2 - Business Administration

South Tees Hospital

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Terri Routledge