Terri Emmerson
Totton
Summary
Dedicated professional with extensive experience in customer support and office management. Demonstrates exceptional skills in effective communication, conflict resolution, and client service excellence. Proficient in Microsoft Office, appointment setting, and document scanning and copying. Adept at handling patient registration, prescription dispensing, and maintaining compliance with the Data Protection Act. Holds a First Aid certification and possesses a compassionate approach to animal handling. Committed to delivering high-quality service with a resilient attitude and strong time-management abilities. Career goal includes advancing within a dynamic organisation that values efficiency and customer satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Veterinary receptionist
CVS UK Ltd
Southampton
10.2020 - Current
- Ensured stock of necessary supplies was maintained; ordered new inventory as required.
- Maintained clean reception area, creating a welcoming environment for clients.
- Demonstrated excellent customer service skills when dealing with inquiries over phone or in person.
- Created safe, welcoming clinic environment and waiting area for clients and pets.
- Coordinated medication orders for timely collection by pet owners.
- Updated database regularly with current client information, aiding communication efforts.
- Assisted veterinarians with minor procedures, contributing to patient wellbeing.
- Welcomed patients with kindness to enhance checking in processes.
- Improved animal welfare by educating pet owners on preventative pet care treatments.
- Completed and processed forms for insurance billing and special claims.
- Used clinic software system to generate invoices and process client payments.
- Collected information from patients via face-to-face or telephone interviews.
- Prepared patient documents for medical appointments.
- Handled emergency calls calmly and efficiently, directing them to appropriate staff members.
Education
GCSEs -
Applemore College
Southampton 09.1997 - 07.2002
National Certificate in Business Administration -
Totton College
Totton, Hampshire 09.2002 - 06.2003
Skills
- Professional phone etiquette
- Appointment setting
- Stock control
- Resilient attitude
- Microsoft Office
- Stress management
- Animal handling
- Patient registration
- E-Mail correspondence
- Time-management
- Data protection act understanding
- Conflict Resolution
- Compassionate approach
- Time efficiency
- Document scanning and copying
- Pet insurance understanding
- Customer support
- Client service excellence
- Effective communication
- First Aid certification
- Office management
- Prescription dispensing
- Complaint resolution
Affiliations
- Dog walking, forest walking and being outside
- Enjoying quality time with my husband and our daughter
- Keen gym goer
Certification
Accredited Hypnotherapist since 2019 Hyp MHS (Accred)
References
References available upon request.
Timeline
Veterinary receptionist
CVS UK Ltd
10.2020 - Current
National Certificate in Business Administration -
Totton College
09.2002 - 06.2003
GCSEs -
Applemore College
09.1997 - 07.2002
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